From £30 per hour
Bank Holidays time & a half
Live-in from £1600 per week
Dependant on needs assessment
Doves Care Agency Ltd has a Review Score of 8.9 (8.882) out of 10, based on 3 reviews in the last 2 years. Over all time Doves Care Agency Ltd has 3 reviews.
Review from John M (Husband of Client) published on 10 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you for taking the time to review us! We appreciate you highlighting the courtesy and care of our staff, our communication regarding arrival times, and the accommodating nature of our office team. We're also pleased you find our newsletter informative.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra T (Mother of Client) published on 10 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you so much for your lovely feedback! We're thrilled to hear you're happy with the care provided by Doves Care Agency and appreciate your kind words about our staff. Your recommendation is highly valued!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Client) published on 1 April 2025
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you for your kind words! We're so glad to hear that our team has made a positive impact with their kindness and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.882) out of 10 for Doves Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.882 for Doves Care Agency Ltd is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) ) ÷ 17 Ratings = 4.882
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Doves Care Agency Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 May 2023
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Job Title: Registered Care Manager
Joined: 2016
Isabel is a dedicated professional with over 22 years of experience in the Health & Social Care sector, supporting a diverse range of clients, including individuals with learning and physical disabilities, young people, elderly clients (including those with dementia), and patients in rehabilitation and neurosurgical units.
Isabel is highly skilled in leading support teams to deliver high-quality care while ensuring adherence to Care Standards. Her skills extend to staff development, mentoring, and fostering a culture of excellence within her teams.
She is experienced in collaborating with partners and commissioners to meet contractual agreements and continuously review and address clients’ evolving needs.
She is very passionate about delivering high-quality care, helping clients achieve their goals, and ensuring their needs are met with dignity and respect.
Academic Credentials:
- Postgraduate Diploma in Marketing
- Master’s Degree in Management
- NVQ in Health & Social Care, with additional qualifications in Assessing, Learning Disability, and End of Life care.
Isabel is proud to contribute to the DCA team, leveraging her extensive experience and passion for excellence to help realize the company’s vision and uphold the highest standards of care delivery.
Job Title: Operations & Managing Director
Joined: 2016
Ellie is a seasoned professional with nearly two decades of experience in the commercial industry, specializing in Operational and Quality Assurance Management. Her extensive career has equipped her with a robust skill set in team development, compliance management, and driving operational excellence.
Ellie’s unwavering dedication to operational efficiency and her passion for fostering team excellence have established her as a respected leader in her field. Leveraging her extensive experience and strong academic background, Ellie has successfully transitioned her expertise to the care industry, where she continues to drive transformative practices and uphold exceptional standards of quality and service.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Doves Care Agency Ltd to verify any information. View our terms and conditions. Doves Care Agency Ltd has an Enhanced Service – more info.
