Millies Care and Support Agency Ltd

1 - 2 Fairfield Road, Fairfield Park, Avon, Bath BA1 6EP
Submit a Review
9.8 33 Reviews
  • Millies Care and Support Agency Ltd, Bath
Millies Care and Support Agency Ltd, based in Bath, is a small and independent domiciliary care agency aiming to provide a competitive yet effective service.

They provide a wide range of services to support those who wish to remain in the comfort of their own homes but need assistance to do so, enabling them to retain their independence.

The skilled and compassionate carers provide all aspects of personal care, including assisting with getting in and out of bed, washing and showering and medication management.

Other services include but are not limited to companionship visits, sleeping and waking night services and domestic services.

Show Millies Care and Support Agency Ltd on the Map

Care Provided by Millies Care and Support Agency Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Millies Care and Support Agency Ltd
  • Person in charge
  • Beverley Davis (Manager)

Funding & Fees Guide for Millies Care and Support Agency Ltd

  • Prices

  • Based on individual needs, please contact us more information

Millies Care and Support Agency Ltd Reviews (33)

Total of 33, showing 1-20
9.8

Millies Care and Support Agency Ltd has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years. Over all time Millies Care and Support Agency Ltd has 33 reviews.

Overall Experience

  • 27
  • 6
  • 0
  • 0
  • 0

Date Published

33
2
4
13
20

Review from Dana O (Granddaughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care and Support Agency have been fantastic in organising the care for my nan. From the very first day of contact we had an assessment with one of their team and even got carers in that same evening.
All of them have been so lovely and my nan has really enjoyed having them come in everyday.
We have seen a real positive change in her since having them take over her care.
Would highly recommend!

Reply from Gillian Read, Director at Millies Care and Support Agency Ltd

Thank you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark B (Son of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care and Support Agency Ltd cared for our Mum in the last few weeks of her life. They treated her with such care, compassion and dignity. Every person who attended to her went above and beyond, even making sure my elderly Dad was ok. Would definitely recommend them excellent company all round.

Reply from Gillian Read, Director at Millies Care and Support Agency Ltd

Thank you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies were tremendously helpful to our family in the last weeks of my father's life when my mother needed assistance in caring for him at home. They were always warm and compassionate to both my parents, yet utterly professional in carrying out the intimate tasks as required. The team were flexible
and responsive and we were fully supported throughout. An outstanding service which I highly recommend. Thank you Millies.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each of the carers was prompt, polite, and highly professional. They did what we asked, and we were fully satisfied with the service they provided.
They focused on providing a shower each evening, which was pleasant and satisfying.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H A (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies have been part of the care team for Mum since June. In these six months, Mum has really enjoyed being with the Millies team. Every possible care is taken with all details of Mum's service, and despite very trying, challenging and difficult realities, Mum is full of fun, joy and happiness, and
Millies contribute significantly to this. Thank you, Millies.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments; this means so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T C (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care and Support Agency provide excellent care for my mother. They are reliable and always go the extra mile to ensure my mother has the best care.
They have great attention to detail and follow up on any requests.
When they arrive, my mother is so pleased to see them, they have become friends.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, this means so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Sister of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual, cheerful, understanding. Have a positive attitude and their uniform is always immaculate. Lovely ladies who my sister appreciates very much. Thank you.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from U C (Client) assisted by family/friend published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with all the Millies carers and service over the years. They have given me security, friendly conversation, fed me well and lovely walks in the gardens. On occasion, they have taken me for a coffee or to the garden centre. Most of the girls have been lovely and kind people.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, this means so much to us, We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline N (Wife of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies carers treated their patients with a quiet respect and with a gentle, kind and serene manner. They communicated well with their patient, listening at all times to their needs and comments.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, they mean so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adelaide T (Client) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and support provided by Millies Care and Support Agency. I find all of the carers very helpful, kind, caring and supportive.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, this means so much to us. We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daniella S (Regular Volunteer) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care and Support Agency are amazing!
I have dealt with many care agencies and Millies has been by far the best.
They are so caring and personal, the lady they were looking after even received a get well soon card in hospital from them.
When someone is at their most vulnerable stage in life
they need a person who can be caring and attentive to their individual needs and Millies definitely do this, you can see they genuinely care about what they do.
Thank you for all your help.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, this means so much to us, We are very proud of our staff,


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most of the carers pleasant and helpful and I look forward to their visits every day. The only criticism is I never know what time to expect them e.g. mornings can be anything from 9.00 am to 10.45 am.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your feedback and appreciate your comments which are duly noted.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marie J (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millie’s provided outstanding care for my mother, the staff are amazing and become part of the family. My mum was treated with the utmost respect and dignity and she felt loved by all her carers. They supported mum and us at the end-of-life care, nothing was too much trouble and always took time to
ask other family members were we ok.
Would highly recommend them. Thank you for your excellent care.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, this means so much to us, We are very proud of our staff.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jenny P (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who looked after my mother with domestic care during the past year were all friendly, professional and supportive. They knew my mother well and she enjoyed their visits. Millies carers recently provided outstanding end-of-life care in an extremely supportive, sensitive and caring way.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comments, this means so much to us, We are very proud of our staff,


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G C (Daughter of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful. My mum has a regular carer who she loves. The carer always does what is required and more. If I have had to contact the office by email I have always received a reply very promptly. I keep a notebook in the tin where mum's tablets are locked away. The
carer leaves a note if I need to be told anything, and vice versa.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments we are happy to hear that you are pleased with the service the staff provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No hesitation in recommending Millies.
Our mother was in her late eighties and started needing both physical and personal care and also company as she couldn't get out as she used to. Millies were recommended and proved to be the perfect solution. Their staff were all well trained, never let us down
and very skilled in personal care. She enjoyed their visits as always bright and cheerful people.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments we are happy to hear that you are pleased with the service the staff provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn M (Daughter of Client) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service. Never let us down. Friendly, fun and professional.
Good communication, well presented.
On time, never late even in the snow, would use again.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments we are very happy to hear you are pleased with the service the staff provided


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah D (Daughter of Client) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care and Support team are wonderful. My mum is always helped with great care and dignity. also great kindness.
She very much enjoys the chats that they share, and Millies staff also ask my dad how he is. This is very much appreciated by us all. Thank you.
Millies staff are always very friendly
when I have met them, nothing is too much trouble.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from June G (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All girls I have had have been lovely and treated me very well.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Millies Care and Support Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Millies Care and Support Agency Ltd is calculated as follows: ( (65 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Millies Care and Support Agency Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Millies Care and Support Agency Ltd

How many Carers does Millies Care and Support Agency Ltd employ?

Millies Care and Support Agency Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Millies Care and Support Agency Ltd to verify any information. View our terms and conditions. Millies Care and Support Agency Ltd has a Platinum Service – more info.