Millies Care and Support Agency Ltd

1 - 2 Fairfield Road, Fairfield Park, Avon, Bath BA1 6EP
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9.8 33 Reviews
  • Millies Care and Support Agency Ltd, Bath
Millies Care and Support Agency Ltd, based in Bath, is a small and independent domiciliary care agency aiming to provide a competitive yet effective service.

They provide a wide range of services to support those who wish to remain in the comfort of their own homes but need assistance to do so, enabling them to retain their independence.

The skilled and compassionate carers provide all aspects of personal care, including assisting with getting in and out of bed, washing and showering and medication management.

Other services include but are not limited to companionship visits, sleeping and waking night services and domestic services.

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Care Provided by Millies Care and Support Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Millies Care and Support Agency Ltd
  • Person in charge
  • Beverley Davis (Manager)

Funding & Fees Guide for Millies Care and Support Agency Ltd

  • Prices

  • Based on individual needs, please contact us more information

Millies Care and Support Agency Ltd Reviews (33)

Total of 33, showing 21-33
9.8

Millies Care and Support Agency Ltd has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years. Over all time Millies Care and Support Agency Ltd has 33 reviews.

Overall Experience

  • 27
  • 6
  • 0
  • 0
  • 0

Date Published

33
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4
13
20

Review from Gloria G (Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies are an excellent home care support agency and I am most grateful to them. All their carers are well trained and adapt to their client's individual needs. They cared for my husband for some years before he died and my family are very thankful that Millies are now looking after me.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide


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Review from Brian D (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies have been attending to our mother for several years now with home visits both mornings and evenings. Some of these visits have not been easy for Millies but I am very happy to say that they, and their individual carers, have risen to any 'challenges' on every occasion. We cannot fault their
caring skills, 'sunny' personalities and their ability to be both caring and firm when necessity requires. Over and above this, the professional and friendly relationship between Millies, their carers and the whole of our family is second to none. On behalf of both our mother and the whole family, I cannot rate Millies highly enough.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service the staff provide.


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Treated with Dignity

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Review from Jayne L (Daughter of Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support that we have received from Millies Care for both our parents has been, and contiues to be, very supportive. Nothing is too much trouble and everyone at Millies are kind and loving towards our father, making him feel number on eat all times. He now looks forward to his visits to
brighten his long lonely days.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are very happy to hear you are pleased with the service our staff provide


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Millies for several years and have found them very professional. They have never let me down through rain, sleet or snow and I would thoroughly recommend them.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are pleased to hear you are happy with our service.


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Management

Treated with Dignity

Value for Money

Review from Myah T (Granddaughter of Client) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MIllies are always friendly and helpful. Always feel comfortable speaking to them with any queries or questions. Would definitely recommend them to anyone looking for a care and support agency.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your feedback, we are pleased to hear you are happy with our service.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from A K (Son of Client) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for my mother who feels comfortable with the staff and management.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your comments, we are pleased to hear you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had wonderful care. The carers are very friendly, caring and helpful. They help me in many ways and I am most grateful to them for their loving care.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your review, we are pleased to hear you are happy with our services.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Daughter of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care from Millies for several years. Initially, twice a day, increasing to four times as her care needs required, then finally Millies providing end of life care for her. My mother enjoyed seeing the carers and developed good relationships with them. She found the reliable and respectful
to her. I witnessed the care they gave my mother when I was with her for her last days. They seem fond of her, always explaining what they were about to do as regards her personal care and checking she was alright. I was very impressed by them and felt supported.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you; we are very pleased to hear you were happy with the care our staff provided. Best wishes.


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Review from Jill P (Daughter of Client) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with Millies. They do a brilliant job caring for my mum. They are all like family to Mum.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your comment, I am happy to hear you are please with our services.


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Treated with Dignity

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Review from Carol W (Daughter of Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Kept to times stated.
Very professional.
Discussed any problems or concerns they had.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you for your review, I am pleased you were happy with the services we provided


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julia H (Daughter of Client) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to admit I couldn't manage to care for Mum on my own in her own home was a very anxious time. If only I has known about Millies Care and Support sooner. The carers have enabled Mum to live independently, happy, safe and comfortable. They treat Mum with the utmost respect and kindness and are
always professional and courteous. We consider them extended family. Thank you Millies, you make Mum's life so much better.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your review. I am pleased to hear you are happy with the services we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen J (Client) assisted by family/friend published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy to give this reviewer for Millies Care and Support Agency. They are, in my opinion, an excellent company that treats me with dignity, respect my needs and never miss a call.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thanking you for your review. I am happy to hear you are pleased with the services we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark C (Grandson of Client) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millies Care looked after my nan before she had a life in carer due to her dementia. The staff were very kind, passionate and respectful. It takes a certain type of person to be a carer and the staff at Millies are those type of people. I take my hat off to them all, I would recommend them to anyone.

Reply from Beverley Davis, Owner/Manager at Millies Care and Support Agency Ltd

Thank you, lovely to hear you were happy with the services we provided.


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Millies Care and Support Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Millies Care and Support Agency Ltd is calculated as follows: ( (65 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 77 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Millies Care and Support Agency Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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