Home Instead (Bedford)

Suite 2, 106A Bedford Road, Wootton, Bedford MK43 9JB
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Top 20 award
10 50 Reviews
  • Home Instead (Bedford), Bedford
Home Instead Bedford provide quality home care services to people living in Bedford and the surrounding areas.

Their team of skilled CAREGivers provide reliable and flexible relationship-based care and support to older people living in their own homes.

CAREGivers assist and encourage clients with a range of activities to help them to remain independent. All CAREGivers are carefully selected for their caring and respectful approach to supporting older people and in turn, their skills are matched to clients.

Staff undergo a rigorous selection process including enhanced DBS checks and references are required before training can begin. This thorough recruitment process supports the delivery of high-quality care and support services for all clients.

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Care Provided by Home Instead (Bedford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Tracey Ferguson (Manager)

Funding & Fees Guide for Home Instead (Bedford)

  • Prices

  • Available on request

Home Instead (Bedford) Reviews (50)

Total of 50, showing 41-50
10

Home Instead (Bedford) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Bedford) has 50 reviews.

Overall Experience

  • 43
  • 6
  • 1
  • 0
  • 0

Date Published

50
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4
11
39

Review from C C (Brother-in-law of Client) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding given by the staff and Carers during challenging times has been first class. Nothing has been too much trouble and the family find it very reassuring that their relations are cared for when the family live some distance away. I know from being with my sister-in-law when Carers
call they all have her well-being at heart. Many thanks to them and their company.

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Review from Bente H (Wife of Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead is excellent. All the carers give the same level of support. The management is also excellent, my Husband's care plan is reviewed regularly. We have never had reason to complain about the level of care provided.

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Review from June M (Wife of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are just so impressed with the staff and management of Home Instead Senior Care (Bedford). All the carers are so kind, thoughtful and treat the client with dignity and compassion.

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Review from Jessie H (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my Wednesdays with my Carer. She is like my family to me.

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Review from Elly C (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal care, outstanding. All-in-all, excellent.

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Review from Emma M (Daughter of Client) published on 19 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and the caregivers take her out for a couple of hours twice a week. She goes to lots of different places and they usually have tea and cake or lunch. She loves going out with them. It breaks up her day. They have become good friends to her.

Reply from Moona Karim at Home Instead (Bedford)

Thank you for your review. Thank you for allowing Home Instead to support your lovely Mother, it is a pleasure to be able to spend time with her and take her out.
Kind regards,
Moona Karim


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Review from Darryl C (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Home Instead was the best thing that happened for us and my mum. The quality of care staff is excellent and their dedication to their clients gives such peace of mind to the rest of family.

Reply from Moona Karim, Director at Home Instead (Bedford)

Thank you for your review, we appreciate you taking the time to write the review. It is our pleasure to be able to support your Mother.


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Review from Andrew G (Husband of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care provided and the degree of dignity and understanding shown by the care provider. Would recommend these services to others.

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Review from S S (Daughter of Client) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided and attitude towards my mother. I would happily recommend your services.

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Review from J T (Wife of Client) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead was recommend to me by a neighbour who was in a similar situation to me. She was very satisfied with their help and spoke highly of them.


I, too, have been very pleased with their help, finding all the carers I have met to be kind, competent and professional. My husband is happy in

their company, even though not always cooperative with personal care, especially in the evening but that is a feature of his illness and the carers cope with it very well.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Bedford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead (Bedford) is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bedford) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Daljit

Daljit Paul

Job Title: Care professional

Joined: 2018

Dee is one of our evening care professionals who fits work in around her young children. She will always go above and beyond for her clients.


Wendy

Wendy Buckingham

Job Title: Care professional

Joined: 2015

Wendy joined the Home Instead Bedford team when it first opened in 2015. She has undertaken lots of training and is wonderful with her clients with complex needs.


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