Opieka Ltd

First Floor, 1 Bridge View Office Park, Henry Boot Way, Hull HU4 7DY
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9.8 9 Reviews
  • Opieka Ltd, Hull
Opieka provides excellent care to clients in their homes, allowing them to maintain their independence while receiving additional support.

All care is customised to each person's requirements and preferences, and the staff goes above and beyond to improve each person's quality of life. Opieka can match the needs of the client, regardless of whether they require specialised care or just a little companionship to brighten their day.

Depending on the needs and preferences of the service user, services can be delivered in sessions ranging from 15 minutes to 2 hours. Personal care, medication assistance, domestic cleaning, and food preparation are just a few of the services offered.

Staff members join the team only after going through a rigorous hiring process that involves a DBS check and at least two references.

Every effort is made to guarantee that each person receives the highest standard of care, allowing them to live their lives as they see fit.

Care Provided by Opieka Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Opieka Ltd

Funding & Fees Guide for Opieka Ltd

  • Prices
  • You can reach us by phone or email for our price list, we have a transparent price structure.


9.8

Opieka Ltd has a Review Score of 9.8 (9.770) out of 10, based on 9 reviews in the last 2 years. Over all time Opieka Ltd has 9 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

The family would like to take this opportunity to thank opeika for their excellent care and attention to our relative. The care was delivered in a professional and compasionate manner, over a long period of time by all members of the team.
Special thanks to two staff members in particular who always
went the extra mile and made our relative comfortable and happy every day. As a family we also enjoyed their visits.
We would highly recommend Opeika for anyone looking for extra support.
We can't thank you enough.

Reply from Sally Kelly, Director at Opieka Ltd

Thank you so much for your kind words and heartfelt message. It truly means a lot to us to hear that our care made a positive difference for your family.We are incredibly proud of our team, and we will be sure to pass on your special thanks to the two staff members who went the extra mile. It was our privilege to provide care and thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

Dad needed support following the passing of Mum. Opeika was recommended by a friend. From day one the care given was above and beyond their role. All the carers were experienced and the administration was efficient too. He enjoyed their company and they were very accommodating and friendly. Thank you
for all you have done.

Reply from Sally Kelly, Director at Opieka Ltd

Thank you so much for taking the time to share your experience with us. It is heartwarming to hear that your dad found comfort in the care and companionship provided by our team.


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Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that my auntie received an excellent service. The care staff turned up on time and made my auntie feel comfortable and safe. They always kept me updated with any concerns regarding her health.

Reply from Sally Kelly, Director at Opieka Ltd

Thank you for your kind words, it was a pleasure to visit your auntie.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with services, lovely bunch of staff.

Reply from Sally Kelly, Director at Opieka Ltd

Thank you for your kind words, it's a pleasure to support you.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience.
Young lady very understanding and patient.

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Overall Experience  Overall Experience 5.0 out of 5

Opieka has always solved or helped to solve problems with my elderly mother. This includes after falls or being company when needed.
They are very reliable despite the ups and downs of my mother’s issues.

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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Opieka highly enough from the people in the office and the care staff.
The carers that came to look after my mum was so friendly and caring towards her. Making her and my dad drinks and meals when required at calls. They would chat away with both my mum and dad, always keeping him involved
and in the loop.
They dealt with all my mum's personal care needs, always keeping my mums dignity in mind. My mum was always happy to see the carers and would give a big beaming smile, especially when they gave her a trifle!
Their compassionate nature was very welcome right up to the end.

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Overall Experience  Overall Experience 5.0 out of 5

Opieka offers a great service; we are very happy with all the carers that visit my sister and her husband.
Following the carer's recommendation, I brought them a CD player with a few CDs as the carer found that music has a calming effect on them both - they often can't seem to connect or enjoy the
morning TV. I put a CD on for them on Friday morning, mostly late 50s and 60s songs. I was amazed at their reactions! They even sang along to some songs, and both looked a lot happier.
I'm very much aware of how difficult it is for carers to do their many tasks and amazed at how very hard they have to work and do so much more than just the care plan. As I've said before, they all deserve a big thank you from me.

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Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with Opieka they attend four times a day all the carers are nice and patient with my dad. I can’t praise them enough. We’re really happy with the service we receive. Nothings too much trouble the carers always make time for my dad. They elevate any worries from me I know they’ve got my
dad's best interest at heart. I know my dad is safe and happy.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Opieka Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Opieka Ltd is calculated as follows: ( (47 Excellents x 5) + (7 Goods x 4) ) ÷ 54 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Opieka Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

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Sally Kelly

Job Title: Registered Manager

Joined: 2016

Sally Kelly is the founder and registered manager of Opieka. She holds a Level 5 Diploma in Health and Social care and has over 20 years of experience in the care sector, and is passionate about providing high-quality, compassionate care to people of all ages. Sally has also attained a BA (Honours) Degree in Business Computing and also commenced a Masters in Business Administration.


She founded Opieka in 2016, after wanting to provide a local service offering the type of care that she, unfortunately, couldn’t find for her mum. The type of care that she believes should be made available and provided, but very often isn’t. She envisioned a home care provider that could offer tailored, flexible care to people in her local community. Having previously worked as a business analyst for a blue-chip company, her business and computing background has made her very passionate about using technology to improve the lives of people in health and social care. With this in mind, Opieka has gone on to become one of the most advanced care providers utilising paperless systems, geolocation for staff management and content-derived applications to empower her team. More importantly, Opieka company has also since grown to become one of the leading home care providers in the area offering a wide range of services, including personal care, dementia care, companionship, respite care, learning Disability support and respite care.


Sally is a role model for other entrepreneurs who are looking to start their own businesses. She is a reminder that it is possible to make a difference in the world by following your passion.


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Kayleigh Cavanagh

Job Title: Deputy Manager

Joined: 2019

Hello, I’m Kayleigh! I joined Opieka back in 2019 I would say that the path to my care career was not planned, however, it’s certainly one that I would never walk back on. I’ve met some amazing and unforgettable individuals over the years. My ethos is and always will be to ensure top-quality care is being provided, nothing less.


I have a background in office management and I am very hands-on, my qualifications are largely design-based which means I have a creative approach and an eye for detail.


I am an outdoorsy person and I have recently completed a 26-mile trek in the lake district raising money for the Alzheimer’s society - I’m always on the lookout for a new challenge!


Frequently Asked Questions about Opieka Ltd

What Type of Services does Opieka Ltd offer?

Opieka Ltd offers Home Care.

How many Carers does Opieka Ltd employ?

Opieka Ltd employs 40 carers.