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Opieka Ltd has a Review Score of 9.8 (9.770) out of 10, based on 9 reviews in the last 2 years. Over all time Opieka Ltd has 9 reviews.
Review from R F (Daughter of Client) published on 6 March 2025
Submitted via Website •
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Reply from Sally Kelly, Director at Opieka Ltd
Thank you so much for your kind words and heartfelt message. It truly means a lot to us to hear that our care made a positive difference for your family.We are incredibly proud of our team, and we will be sure to pass on your special thanks to the two staff members who went the extra mile. It was our privilege to provide care and thank you for your recommendation.
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Review from Jan S (Daughter of Client) published on 30 September 2024
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Reply from Sally Kelly, Director at Opieka Ltd
Thank you so much for taking the time to share your experience with us. It is heartwarming to hear that your dad found comfort in the care and companionship provided by our team.
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Review from G V (Niece of Client) published on 3 July 2024
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Reply from Sally Kelly, Director at Opieka Ltd
Thank you for your kind words, it was a pleasure to visit your auntie.
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Review from Gemma H (Client) published on 26 April 2024
Submitted via Postal Card •
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Reply from Sally Kelly, Director at Opieka Ltd
Thank you for your kind words, it's a pleasure to support you.
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Review from Peter V (Client) published on 30 August 2023
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Review from G S (Son of Client) published on 14 June 2023
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Review from L C (Daughter of Client) published on 31 May 2023
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Review from P D (Relative of Client) published on 31 May 2023
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Review from J S (Daughter of Client) published on 25 May 2023
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Treated with Dignity
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The Review Score of 9.8 (9.770) out of 10 for Opieka Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.870 for Opieka Ltd is calculated as follows: ( (47 Excellents x 5) + (7 Goods x 4) ) ÷ 54 Ratings = 4.87
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Opieka Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2018
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Job Title: Registered Manager
Joined: 2016
Sally Kelly is the founder and registered manager of Opieka. She holds a Level 5 Diploma in Health and Social care and has over 20 years of experience in the care sector, and is passionate about providing high-quality, compassionate care to people of all ages. Sally has also attained a BA (Honours) Degree in Business Computing and also commenced a Masters in Business Administration.
She founded Opieka in 2016, after wanting to provide a local service offering the type of care that she, unfortunately, couldn’t find for her mum. The type of care that she believes should be made available and provided, but very often isn’t. She envisioned a home care provider that could offer tailored, flexible care to people in her local community. Having previously worked as a business analyst for a blue-chip company, her business and computing background has made her very passionate about using technology to improve the lives of people in health and social care. With this in mind, Opieka has gone on to become one of the most advanced care providers utilising paperless systems, geolocation for staff management and content-derived applications to empower her team. More importantly, Opieka company has also since grown to become one of the leading home care providers in the area offering a wide range of services, including personal care, dementia care, companionship, respite care, learning Disability support and respite care.
Sally is a role model for other entrepreneurs who are looking to start their own businesses. She is a reminder that it is possible to make a difference in the world by following your passion.
Job Title: Deputy Manager
Joined: 2019
Hello, I’m Kayleigh! I joined Opieka back in 2019 I would say that the path to my care career was not planned, however, it’s certainly one that I would never walk back on. I’ve met some amazing and unforgettable individuals over the years. My ethos is and always will be to ensure top-quality care is being provided, nothing less.
I have a background in office management and I am very hands-on, my qualifications are largely design-based which means I have a creative approach and an eye for detail.
I am an outdoorsy person and I have recently completed a 26-mile trek in the lake district raising money for the Alzheimer’s society - I’m always on the lookout for a new challenge!
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