Novus Care - Canvey Island

Unit 6, 101-103 Furtherwick Road, Canvey Island SS8 7AT
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7 Reviews
  • Novus Care - Canvey Island, Canvey Island
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Care Provided by Novus Care - Canvey Island

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Trina Kapur (Director)

Funding & Fees Guide for Novus Care - Canvey Island

  • Prices

  • Visiting care: £23.00 per hour
    Live in care: Costs start from £990 per week
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Novus Care - Canvey Island Reviews (7)

Over all time Novus Care - Canvey Island has 7 reviews.

Overall Experience

  • 3
  • 3
  • 0
  • 1
  • 0

Date Published

7
0
0
0
7

Review from S B (Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is very very good.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Thank you so much for you lovely review, we are glad you are happy with our service!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Annette R (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Novus provide care for both my parents who have Alzheimer’s and dementia. My mother's needs are complex. I was recommended Novus from a friend who lived in the area, as their previous carers were not adequate. It has taken a few months but there is now a continuity in their regular carers which is important
to both my parents routine. The care provided is of a very high standard. The carers are always cheerful, patient and genuinely provide kindness and respect at all times, even under challenging circumstances. The communication with the office management is efficient and I am always kept up to date. They provide access to my parents care app so I can monitor care visits and any comments. I would find it helpful if I could add comments to this app rather than having to leave notes on their table? Overall both my parents are happy with the service provided and I would not hesitate in recommending Novus Care.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Thank you for the lovely feedback, Annette, we are so glad that your parents are happy with our service and that we are also able to give you the reassurance you need through these testing times.


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Management

Treated with Dignity

Value for Money

Review from L K (Daughter of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. They try to accommodate all your wishes. The staff is very caring and considerate. Very happy with the company, even though my Mum will never be happy with anybody other than me. They respect my home as Mum lives with me, so it is hard having people walking in and out. Some of the
carers feel like a part of the family.

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Management

Treated with Dignity

Value for Money

Review from Donna D (Daughter of Client) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are lovely. They are helpful, caring and cannot do enough for dad. They engage in conversation with him and have a laugh whilst putting his welfare and dignity to the forefront. We have complained about other care companies. But Novus Care should feel proud of their staff they send out
to care for people.

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Management

Treated with Dignity

Value for Money

Review from F S (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff not properly trained or disciplined. Management unprofessional. Staff and call times are unreliable.

Reply from Trina Kapur, Director at Novus Care - Canvey Island

Dear Fay,


I am sorry that you feel that you did not receive a good service. Unfortunately, we were unable to continue to care for you as we do expect our care workers to receive a level of respect when carrying out their duties and not be subject to abuse when doing so. Our management team also support hence why we ceased providing care to you.


Regards,


Novus Care.


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Management

Treated with Dignity

Value for Money

Review from T W (Daughter of Client) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Novus Care looks after my dad he has dementia as well as other health problems. We have been with them for over a year now, there are good and bad the manager will sort out any problems that we have, and help us with getting things for my dad to make his life easier. Most of the carers are caring and
know what they are doing, but there are a couple that are not too sure. Communication between carers and office is not always good, so I have a notebook to leave messages between me and the carers which makes it easier. I do not mind the girls contacting me if there is a problem with dad. I did have an issue a little while ago with having 16 different carers in over a 2 week period, my dad was getting confused, and each carer has their own routine so his routine kept changing, but that is being sorted out now. Overall I am pleased with the care my dad receives, and the girls are friendly and caring, also they do an end of life plan, that will be really helpful, as my dad wants to die at home, I would recommend them to anyone.

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Treated with Dignity

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Review from J R (Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very amiable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Novus Care - Canvey Island

What Type of Services does Novus Care - Canvey Island offer?

Novus Care - Canvey Island offers Home Care.

How many Carers does Novus Care - Canvey Island employ?

Novus Care - Canvey Island employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Novus Care - Canvey Island to verify any information. View our terms and conditions. Novus Care - Canvey Island has a Basic Service – more info.