Secure Healthcare Solutions

Grand Station, Sun Street, Wolverhampton WV10 0BF
Submit a Review
8.9 35 Reviews
  • Secure Healthcare Solutions, Wolverhampton
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Empowering U Care (Walsall & Wolverhampton)
Empowering U Care (Walsall & Wolverhampton)
Member Logo
Home Care Providers belonging to PBL Care Ltd
PBL Care Ltd
10
Member Logo
Home Care Providers belonging to High-End Health Care UK Ltd
High-End Health Care UK Ltd
8.0
Show Secure Healthcare Solutions on the Map

Care Provided by Secure Healthcare Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Secure Healthcare Solutions
  • Person in charge
  • Robbie Steeles (Managing Director)

Funding & Fees Guide for Secure Healthcare Solutions

  • Prices

  • £14.50 per hour
Are you the Owner/Manager of Secure Healthcare Solutions? View your Advertising Options

Secure Healthcare Solutions Reviews (35)

Total of 35, showing 1-20
8.9

Secure Healthcare Solutions has a Review Score of 8.9 (8.900) out of 10, based on 12 reviews in the last 2 years. Over all time Secure Healthcare Solutions has 35 reviews.

Overall Experience

  • 20
  • 11
  • 2
  • 1
  • 1

Date Published

35
0
0
12
23

Review from J F (Wife of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were lovely, treated my husband with care and respect and also provided friendship and support to myself and my family. Both staff and management have continued to provide us with care and support since my husband passed away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Harjinder M (Wife of Client) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Things have been much smoother in recent weeks, particularly the management team, who are quick in adjusting the care in case of emergency.
However, night care still causes concern if they are new and unfamiliar with routine, in particular, with medication and also their lack of experience in spinal
care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah J (Granddaughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Secure Healthcare Solutions has been there for me and my family every step of the way throughout our journey in my granddad's care. I cannot thank this company enough for the support they have provided us. Hands down the best company I have ever worked with. Brilliant communication, amazing staff members,
and the carers have really become part of my family. Thank you, Secure!

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words. We thrive in providing the best service of care we can!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M R (Father of Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the service provided by Secure Healthcare is good, but on occasions, things are disrupted by altering the times in the evening - a bit too early, and this causes us problems in terms of getting dinner ready, feeding my son and giving cough assist machine.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clair R (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is a client of Secure Healthcare, she is in palliative care and has a nurse and a carer work 12-hour shifts on a two-to-one ratio. My daughter's needs change so quickly due to her deteriorating condition. The staff that work in our package are outstanding; they go above and beyond to ensure
my daughter has a memorable supported life; they bring new activity ideas in for her to try, and we all work together to make her dreams come true.
The clinical lead works with my daughter and the whole family and provides that link of reassurance between us and all of the healthcare professionals involved in her care, I can call her at any time, any day, and she is always available to listen to me.
The managing director is also very supportive and will answer my texts when I have any questions, and also looks to make our lives easier by helping with equipment and looking at ways of getting the very best for my daughter.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words; working together to provide the best service of care is what we thrive in doing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dal P (Mother of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had quite a rocky start in the New Year, Secure have managed to smooth things out, and the service being provided is much better in terms of management.
The carers we have are good at what they do, attentive to my son's needs, and he is happy and well looked after.
I am contacted out of courtesy
if there is any change to the rota so that there is no surprise carer at the door.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words; we are happy that you are happy with our service provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Monika B (Sister of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally just a good service in terms of how it operates with both family and staff.
Staff are available to take calls, and nurses are on hand to give advice to carers.
Overall so far a good experience.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words; we thrive in providing the best service of care possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When I came over to secure healthcare solutions I got promised drivers etc and they have not met any of the goals they promised me. I have not had the best quality of life, the nurses don't come out to competent staff off or come introduce themselves to new staff etc and I booked loads of stuff to do
before Christmas and after. Also, they leave the client's stock to the last minute and they made me lose out on appointments etc and they refused to let me come out of hospital last year. They tell me where to go and where I can't go. Also, I have a niece who I have only seen 3 times since she's been born and they talk to you like you got something on your shoe and they put non-competent carers on. They let staff sleep on nights etc and as long as the shift is covered they don't care about anyone else but themselves and don't care about people's life or health etc. They even said if they can’t get cover for shifts there would be nurses etc to cover but never been done.`

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Hi, sadly you know these comments are not true and you have had drivers on the package. We don’t make the decision of when you can come out of the hospital, that’s professionals. We know you are having a hard time recently and we are working with professionals to help support your independence with the challenging situation in place.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edmira G (Partner of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I am unhappy because of the carer that the agency brought to me and the staff never give me answers for what I need.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

This is really disappointing to hear and our communication with the local leads has not been strong enough. Our HQ team is working to resolve this with you as we speak. Our directors are always free to talk to if any problems you do not think are being resolved. We pride ourselves on proactive delivery of care and we hope to see a positive review from you next year.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good carers - are all pleasant and helpful.
Only bother is different times, but this it to do with traffic and calls being extended.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words; we appreciate your patience and will work on the timings to make sure you are comfortable with your service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Timothy H (Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been receiving care from Secure for over two years, and they have provided an outstanding level of support. There was a time when the office staff seemed to
take a good while to reply to emails, but that is well behind them now since all emails are promptly responded to and actioned. I feel I'm
supported extremely well at home and within the community.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your kind words. We hope you feel comfortable with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jason O (Son of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my dad has received is fantastic. The supervisor I deal with is phenomenal. If I have any issues or problems, I can contact her, and she helps me sort them out quickly and effectively. Nothing is too much trouble to help sort. My dad is always consulted, and the best action is put quickly
and swiftly in place.

Reply from Robbie Steeles, Director at Secure Healthcare Solutions

Thank you for your feedback; we try our very best to accommodate everyone and provide them with a better living situation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Zaheer S (Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service and very helpful staff.
Stayed contacted throughout the processes - always one call away.
Since we use their service, they have provided us with very efficient staff, well trained and reliable.
Highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Daughter of Client) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All very pleasant. Answer emails very quickly. Not always so quick on the phone in the past.
Much better service than before.
Keep up the good work.
Carers are very good. Always on time, even if buses are on strike, she finds a way to get to my mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S O (Mother of Client) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Secure started working with my son, we have seen massive changes. My son has challenging behaviours; he lashes out and has targeted me for quite a few years, causing some injuries to myself, but since Secure stepped in, these incidents have significantly reduced.
My son has access to the community
more often now and also attends new activities; he goes happily with the staff. My son is starting to understand his behaviours, and he is also being more vocal (he has been nonverbal for around four years prior to this). I'm now able to do things I need to do without worrying and also spend quality time with my daughter, who also feels a lot safer in our home.
Overall, we are really grateful for all the hard work Secure has given us over the past seven months.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian H (Father of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son (almost 18) has been using the 'Buddy' service since early 2022. He goes out with a member of staff every Sunday for six hours.
When we approached Secure Healthcare, they reacted swiftly and came to see us within a week! They had a 'Buddy' in mind, whom we met a few days later.
This resulted
in the service commencing within two weeks of our enquiry! Impressive. He has now been using the service for over six months, and it is proving to be a spectacular success! The two have bonded really well, and the 'Buddy' is both professional and friendly/helpful at the same time. The 'Buddy' listens to what my son asks for and always goes along with the requests in a safe but fun way.
We have never regarded these six hours a week as a respite for ourselves; this is all about a young man with SEN learning and furthering his independence as he becomes an adult - and it is working above anything we could have hoped for.
All staff involved have been so helpful, and we are beyond impressed!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Relative of Client) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Secure Health Care has provided a very good service, providing a carer for him who takes him out once a week. The carer has been excellent, and we believe he has progressed socially and emotionally from the experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Client) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank this carer company for all the help, compassion and professionalism they have shown towards myself. I suffered a broken spine and heels in October 21, which obviously meant when I came home I would require care. From my initial dealings with the director (what an absolute
asset) in the office to him coming out to see me for my assessment, to all the other office staff I have had dealings with, through to every single carer who has been to care for me. They are all unsung heroes.
They have always been on time, showed massive amounts of compassion to myself and family, cared for me, and in fact, become friends. As without these people, mainly one lady(who is an absolute treasure), who has been my main carer, I don’t know what mindset I could be in, as being bed-bound for 5-months really took its toll mentally. To any other carer who helped me… thank you! Nothing has ever been too much trouble, and I will be forever great full. Once again to the director, thank you forever!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R F (Wife of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was referred to the company following a hospital discharge. Overall, we have been happy with the service provided by Secure Healthcare. The regular carers have been very good with my husband, creating professional relationships with him, ensuring his safety and satisfaction with the care
provided. Recently, my husband has been struggling to stand for long periods of time, the carers have been very patient with him and adapted to his needs, talking him through what they are doing and giving him reassurance. Sometimes, new carers have to be sent to us, which we fully understand, my husband requires 2 to 1 support, so the other carer may have to guide the new one through to ensure my husband's needs are fully met.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Father of Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received 5-star service for our daughter for home care. Any concerns are dealt with immediately, and someone is always available on call anytime. I have peace of mind my daughter is cared for by highly qualified trained staff, and all clinical issues are managed appropriately within the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.900)

Overview of Review Score

The Review Score of 8.9 (8.900) out of 10 for Secure Healthcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Secure Healthcare Solutions is calculated as follows: ( (35 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 70 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Secure Healthcare Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Secure Healthcare Solutions

What Type of Services does Secure Healthcare Solutions offer?

Secure Healthcare Solutions offers Home Care.

How many Carers does Secure Healthcare Solutions employ?

Secure Healthcare Solutions employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Secure Healthcare Solutions to verify any information. View our terms and conditions. Secure Healthcare Solutions has a Basic Service – more info.