Secure Healthcare Solutions

Grand Station, Sun Street, Wolverhampton WV10 0BF
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8.9 35 Reviews
  • Secure Healthcare Solutions, Wolverhampton
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Care Provided by Secure Healthcare Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Secure Healthcare Solutions
  • Person in charge
  • Robbie Steeles (Managing Director)

Funding & Fees Guide for Secure Healthcare Solutions

  • Prices

  • £14.50 per hour
Are you the Owner/Manager of Secure Healthcare Solutions? View your Advertising Options

Secure Healthcare Solutions Reviews (35)

Total of 35, showing 21-35
8.9

Secure Healthcare Solutions has a Review Score of 8.9 (8.900) out of 10, based on 12 reviews in the last 2 years. Over all time Secure Healthcare Solutions has 35 reviews.

Overall Experience

  • 20
  • 11
  • 2
  • 1
  • 1

Date Published

35
0
0
12
23

Review from Gemma H (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Secure took over the care package of my mother following a bad experience with another care provider. I was very nervous as my mother's care requirements were extremely complex; she was end of life and required staff to have further specialist training.
Secure was extremely helpful and reassuring prior
to commencement of start date, which continued until she sadly passed away. It was arranged for a meet and greet with the care team that would be attending my mother's care where we could firstly communicate with them and start to build a relationship with them prior to them starting; this gave me and my brother a huge sense of relief.
Once the care started, it was evident that we had made the right choice to jump ship and move to Secure. The care team we had were so compassionate and empathetic, and there appeared to be nothing too much for them. The clinical lead, operations manager and owner of the company were always on hand no matter what time of day to assist. Teamwork at its finest.

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Review from S H (Relative of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my social worker recommended Secure Healthcare Solution, the support my son needed fell in place very quickly. The service has been brilliant. My son gets community support, and the staff have always been updating me with any information I need to know. Most importantly, the commitment the staff
has shown has been amazing - always on the go finding the support worker.

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Review from Gail G (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has recently used Secure Healthcare. The standard of service is exceptional, nothing is too much trouble. From helping with personal care to a real understanding of how people are feeling; special thanks must go to three particular members of staff.

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Review from B K (Daughter of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention the carers have provided has been very good and without any complaint or issue.
They have been considerate, caring and good at building good rapport with family members.
All appropriate PPE equipment has been used throughout all home visits.

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Review from M J (Wife of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the carers. They have shown my husband care and given him his dignity. They have arrived approx on time.

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Review from Frank (Husband of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Secure Healthcare Solutions Ltd have cared for my wife over the previous twelve months and is ongoing. Communication between the company and myself is excellent. I have some concern that the caring team is constantly changing therefore there is little continuity and recognition although the care is
professional and compassionate.
All the caring team are considerate and have a very caring attitude, I would highly recommend the caring staff and would like this information to be passed to all concerned.

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Review from M G (Relative of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We've been happy most of the time, however there have been times when they have been short-staffed and we have been without a carer.
I have also requested not to have certain carers, but feel I am being ignored.

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Review from M E (Son of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming in and taking care of some of the essential needs my father needs, I have found the staff to be extremely understanding and pleasant. All the staff have been professional and pleasant, and I'd highly recommend the company to anyone else in need of help.

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Review from Jayne G (Client) assisted by family/friend published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all clean, caring and punctual.

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Review from Kabir K (Son of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally timely and reliable service. However, we asked for certain easy fixes and felt ignored (i.e. specific staff more regular for my mom). Staff turnover seems high, especially in management turnover.
The biggest recent issue we had was a potentially serious one: staff's lack of understanding
of a DNR (do not resuscitate).

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Review from Diane (Daughter of Client) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Secure Healthcare Solutions domiciliary team cared for my mother in her home for three months until she went into residential care. I can recommend the team highly. A team was built up around my mother so that she recognised them and they knew her needs. Communication between the team and myself was
excellent. The care and professionalism they showed made Mom's life safe and happy. When she had a series of falls- one requiring urgent medical treatment, the carer knew exactly what to do and undoubtedly saved Mom's life. They really did care and made a difference to us all as a family. Thank you.

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Review from J B (Wife of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received exceptional care and attention from 17th September 19. The carers have been amazing, so kind and compassionate in every way, taking into account her dignity. They have been a constant support which has given me peace of mind.

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Review from W C (Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a very good experience. Some of the younger staff perhaps need closer supervision and training.

Reply from Robbie Steeles at Secure Healthcare Solutions

Thank you for the review, we are continually training staff to ensure they provide the highest levels of care.


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Review from John B (Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received has been exemplary I could not have wished for better. The carers are kind and considerate and they have a very caring attitude. I would recommend them to anyone and know that whoever I've recommended them to would be getting 1st class care.

Reply from Robbie Steeles at Secure Healthcare Solutions

Thank you for the lovely review I will pass this on to the carers


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Review from Bobbie J (Client) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 33 and was injured when a car hit my bicycle. I had 2 broken arms, meaning looking after myself was difficult.
I only had help for a short time, but all of the staff were excellent. Really helpful and nice. They were really flexible and were able to help me exactly at the time that I requested.
I would strongly recommend them to anyone who is looking around.

Reply from Robbie Steeles at Secure Healthcare Solutions

Thank you for your kind review and I hope you are on the mend. I will pass this on to the carers.


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Current Review Score: 8.9 (8.900)

Overview of Review Score

The Review Score of 8.9 (8.900) out of 10 for Secure Healthcare Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Secure Healthcare Solutions is calculated as follows: ( (35 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 70 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Secure Healthcare Solutions is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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