Nash Homecare

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you so much for your kind words and for taking the time to share your experience with Nash. We are delighted to hear that our service has been working well for your mother and that her main carer has been providing the support she needs while helping to maintain her independence too. We truly appreciate your recognition of our efforts in ensuring continuity of care and responsiveness. Providing reliable and compassionate support is our top priority, and it's wonderful to know that this has been reflected in your experience. Your mum is a lovely person to support, and our carers have nothing but admiration for how much she is still able to do for herself. It is our pleasure to facilitate and provide the care she needs. If there's ever anything more we can do, please don't hesitate to reach out. We look forward to continuing to support not only your mum but your family as well.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you so much for your kind words and for taking the time to share your experience with Nash Homecare. It truly means a lot to us to know that our team has been able to support you through both your daily needs and more challenging times. We are delighted that our carers have provided both professional care and emotional support, as we always strive to make a real difference in the lives of those we assist. It's also wonderful to hear that our office team has been able to accommodate your needs smoothly. Your recommendation is greatly appreciated, and we are so pleased to continue being part of your care journey. Please don't hesitate to reach out whenever you need us - we're always here for you.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you for your amazing review. It was both an honour and privilege for us to have cared for your parents. They are a lovely couple, always kind to all who visit them. Thank you for your kind words about our service, we envisage providing the best person-centred care and try and be flexible to the specific needs of individuals. We will always try to help with changes where we can and pride ourselves in working in partnership with families to have the best outcome for the service user. Your endorsement and recommendation of our company is very much appreciated. We wish your parents well for the future. Please do not hesitate to get back in touch if you require our services again.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you very much for your 5-star review. We are thrilled to hear that you are happy with the support being provided. We understand the difficulties you are going through and feel honoured to be able to help you stay safe and comfortable in your own home. We will continue to provide you with the practical and emotional help you need, ensuring that your well-being is our number one priority. Thank you for choosing Nash Homecare and we promise to keep up our commitment to excellence as best we can.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you for your glowing 5 star review. We are very pleased to hear that our presence is giving mum reassurance and confidence. We always try our hardest to keep continuity of care so that mum knows who is coming and feels safe. The carers have a great relationship with mum and it is a pleasure to continue providing Mum with assistance with her daily needs. We pride ourselves in working in partnership with families to ensure the best care is provided and will always communicate and update with any changes needed. Your kind words are very much appreciated.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you very much for a great review. It was an absolute pleasure and great honour for us to have assisted your mum in staying in her own home for as long as she did. We pride ourselves in delivering the best person centred care possible and we are so happy to hear that both you and Mum felt we did a great job. We are all missing Mum very much too and hope she is happy and being looked after well in her new home. Thank you again for your five star review and recommendation. Your kind words are very much appreciated.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you very much for your five star review, we are very grateful. It is always lovely to hear that service users and their families are happy with the way we work and support service users to get the best care possible. Carers have managed to create a lovely relationship with Mum and know how she likes things done. We always aim to respond quickly to any request and do everything we can to ensure things needed are sorted out as quick as possible. Mum is a lovely lady and we are very happy to be able to assist her in staying at home where she wants. Here at Nash Homecare we pride ourselves on providing person-centred care to each and every service user and I am very delighted to hear that this is what you feel we are doing. Thank you again for your very kind words.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

We appreciate your kind words very much. Looking for care with the right company can be a daunting experience, especially if you are doing it for the first time. From our first conversation on the phone and then the assessment visit, through to the start of the care, we will always be honest and informative about everything we offer. We work in partnership with potential clients and their families to ensure the package is created with the client's needs in a person-centred way. We are really pleased that we were able to support dad with all his needs. Thank you for trusting us and recognising all the hard work that carers do out in the field as well as the work that happens behind the scenes. We are grateful for the time you took to leave us this brilliant review and I will pass on your kind and uplifting words to the whole Nash Team.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you for your very kind review. We would like to again offer our sincerest condolences for the loss of your father. He was a very lovely man and will be missed very much. It is very lovely to hear that we were able to give you peace of mind knowing that dad's needs were being met. We aim to provide the best standard of person-centred care and are pleased to know that this is what dad got from us. Thank you again and we wish you all the best for the future.

Reply from Menar Haque, Deputy General Manager at Nash Homecare

Thank you very much for your lovely review. It is great to hear that Dad enjoys the company of the carers and that we are able to assist him with his personal care and well-being. It is our pleasure to continue to support you with juggling your own needs as well as dads and will always do everything we can to accommodate any changes that may be needed. All the carers love going in to see dad and enjoy his company too. Please do get in touch if and when you feel dad needs more regular visits and we will endeavour to help in whichever way we can.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you so much for your very kind words. We are very pleased that we have been able to offer your mum and dad the care package they needed to stay living independently at home together and that our support has put your mind at rest regarding them both with their medication needs. They are just the sweetest couple. I'm delighted to read you found the whole process with us to be very smooth. We find keeping everyone involved and up to date benefits everyone involved. We are now in a great routine with mum and dad. To read the care has changed your lives is exactly the feedback we wish to receive as this proves the care provided by our outstanding carers, really does have a positive impact not only on our clients' lives but also on the families and people around them. Thank you for taking the time to leave us this review also.

Reply from Rachel Gardner, Care Manager at Nash Homecare

We thank you for taking the time to leave us this review. It is so pleasing to read that you are happy with the care that mum receives, and that mum looks forward to seeing her carers. Here at Nash Homecare, we understand that individual care needs decrease and increase and will always do our best to facilitate the correct care needed to benefit the client. We understand our clients' wishes to live independently and will go above and beyond to support this. Thank you for your kind words. They will be shared with the wider team.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you for taking the time to leave us this review and for your very kind words. It's a pleasure for the team to be supporting and caring for your dad and thank you for the opportunity and trust in us. We always try to action requests/queries as and when we receive them and thank you for highlighting this.