Nash Homecare

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you kindly for taking the time to leave us a review. We are happy we were able to step in and help with a temporary care package for mum. We understand at Nash Homecare that flexibility is needed in care as things arise suddenly or sometimes things just don't go to plan. It is our duty to keep families aware of any concerns we have as we find when working in partnerships, if everyone is on the same page, this helps to give the client the best possible care and outcomes for the individual. We can also then direct you onto any further help or support that may be required.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you for taking the time to leave us this very kind review. It is our pleasure to care for your nan. Helping to support nan with her wish to remain living in her own home, is why we do what we do here at Nash Homecare. Our carers are trained to notice certain indicators that may lead to further medical decline, for example, ill health, urine infections, pressure sores etc, and actioning these findings with immediate effect is crucial to benefit the clients wellbeing.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you kindly for taking the time to leave us this brilliant review. Dad is a very lovable gentleman and the carers are all very fond of him. I'm very happy to read you find the service Dad is receiving as excellent and I will be sure to pass this on to the team. Here at Nash Homecare, we will always push to get the correct assessments needed to allow the precise support each individual client needs, to continue to live safely at home. We understand how much Dad wants this and will continue to support his wish.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you for taking the time to leave us this positive review. At Nash Homecare we completely understand our clients' care packages will possibly, decrease/increase, to meet the needs of the client. We pride ourselves on delivering the correct care package and will always endeavour to support the changes as and when needed. I'm glad mum was happy with her times of visits also. Thank you for high lightening how friendly and professional the team are. I will be sure to pass on your feedback to the team.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you so very much for your kind words and for taking the time to leave us a review. We are very pleased that we are able to step in as and when needed. Here at Nash Homecare, we understand the flexibility we can offer, help with the overall care package for your mother. We understand at Nash Homecare that person-centred care is paramount to the services we provide. I will be sure to pass on this excellent review to all the team. All the best and thank you again.

Reply from Rachel Gardner, Care Manager at Nash Homecare

Thank you for taking the time to write this review. We pride ourselves on many things but one is to be responsive and I'm glad you felt this was the case with us at Nash Homecare. We understand from a client and family members point of view when you are completely new to care it can all be a bit too much to digest, hence why we try to make everyone feel comfortable and have open and honest discussions regarding the care package that the client requires and also how we can provide this ongoing. It's great to hear the care has been excellent, and that the continuity of care also helps to reassure yourself and mum. I will be sure to pass on this fantastic review to the carers involved.

Reply from Rachel Gardner, Care Manager at Nash Homecare

It is really positive to hear such great feedback with regards to the services we provide here at Nash Homecare and how it is appreciated by not only the clients we care for, but for the family members also. We understand how frustrating it can be for clients when they are medically fit to come home from hospital but unfortunately, there is no care provider to step in and help, this is why we have adapted ourselves to be able to be responsive and turn care packages around quickly but not missing any key information and at no detriment to the client's care. It is our pleasure to care for your mum and I shall pass on this very positive review to the carers.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you so much for taking the time to leave us this amazing review.
We are very grateful for your kind words and will be sure to pass this tremendous feedback onto the relevant carers. We are also delighted that you and your mother are more than happy with the care we provide and that we are able to assist your mother to stay living independently at home. We do our best when caring for our clients to include their family and understand communication is key to a positive relationship.
We will be sure to continue providing the high standard of care to your mum that you have received so far.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you so much for taking the time to leave us a review. It's good to know that our care offers relief to families and that our carers are flexible and can adapt/help if situations should change or different tasks need to be carried out. We thank you also for placing your trust in us.
Your review will be shared with the team.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you very much for your kind words, we are so very pleased that we are able to make a profound difference to your dad's life and support you along the way. We pride ourselves on being able to help at short notice or in urgent situations as we understand in care, things change daily. We will always help/guide where we can. On behalf of Nash Homecare, we would like to wish you and your family the very best. We shall pass on your review to the team.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you ever so much for taking the time to write this lovely review. I will be sure to pass this onto all of the relevant carers who support you. It's great to hear that in this pandemic you have felt you can rely on Nash Homecare for any help you have needed.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

We would like to thank you for taking the time to write this review. It is great to hear how good the carers are and the fantastic work they do for each and every one of our clients, and also the extra support we give to the families also.
Many thanks.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

We'd like to thank you for taking the time to write this lovely review. It is great to hear our carers are excellent and helping to care for your mum, to allow her to stay in her own home. We always aim to go above and beyond to help our clients and their families. We will feed back your review to the carers also. Many thanks, Nash Homecare.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you for taking the time to write a review, we really do appreciate this. It's great to hear that with the support of Nash Homecare you were able to decrease your care package. We are pleased you get the consistency you require and will feed back to the relevant carers your lovely comments. Many thanks, Nash Homecare.

Reply from Chike Nwangwu, Managing Director at Nash Homecare

Thank you for taking the time to complete a review for the care you received from Nash Homecare. We're pleased we were able to help you for the short period of time you required care support and wish you all the best for the future.

Reply from Chike, Director at Nash Homecare

Thank you for taking the time to review our services. We will always try to help any care package if we can and will always be honest. We value your comments and are elated to hear that you would commission our services again. I will ensure that this is passed on to all staff who were involved.