Nash Homecare

Nash House, 15 Sovereign Park, Cleveland Way, Hemel Hempstead HP2 7DA
Submit a Review
9.9 76 Reviews
  • Nash Homecare, Hemel Hempstead
Nash Homecare has more than 20 years' experience in delivering personalised home care to clients in Hemel Hempstead, Berkhamsted and Tring.

The company has links with Nash chemists and build strong relationships with local GP's, district nurses, physiotherapists, occupational therapists, hospital discharge teams and social workers. Their holistic approach to home care is designed to reflect on the health, social and emotional preferences of all clients.

Keeping clients happy and supporting their independence is their ultimate aim. Care staff can provide hourly calls throughout the day and night and appreciate that each client is different, tailoring care plans to their individual needs.

Care workers take the time to get to know clients and their personal support network which helps care staff to deliver a personalised service.

Show Nash Homecare on the Map

Care Provided by Nash Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nash Homecare Ltd
  • Person in charge
  • Chike Nwangwu (Managing Director)

Nash Homecare Reviews (76)

Total of 76, showing 61-76
9.9

Nash Homecare has a Review Score of 9.9 (9.870) out of 10, based on 12 reviews in the last 2 years. Over all time Nash Homecare has 76 reviews.

Overall Experience

  • 60
  • 15
  • 1
  • 0
  • 0

Date Published

76
5
6
12
64

Review from G R (Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think they are wonderful. They are willing to do anything to help me and I really look forward to their visits.

Reply from Andy Barratt at Nash Homecare

Thank you for your review. It's good to know how happy you are with our carers. I'll make sure they see your review. Andy


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Iris T (Client) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living here is this sheltered accommodation for over 20 years and I am satisfied with the care. I couldn't wish for better.

Reply from Andy Barratt at Nash Homecare

Thanks very much Iris. I'm very pleased you appreciate our support and care. I'll make sure the carers are told about your review. Andy


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally S (Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the attention and I am very lucky having the same carer 7 days a week and always punctual.

Reply from Andy Barratt at Nash Homecare

Thank you very much for the great review. I'll pass on your feedback to our carer that looks after you. Thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann K (Daughter of Client) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using this service for at least 9 years and find the carers extremely helpful and courteous. It is a great relief to know that I can leave mum safely in their hands when I am not there. Great caring and reliability.

Reply from Andy Barratt at Nash Homecare

Thank you for such a lovely review. I will ensure that our care team are made aware of your comments. Thanks,


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicole L (Daughter of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very good and the care is excellent.

Reply from Andy Barratt at Nash Homecare

Dear Nicole, thank you very much for your kind words about our carers and our service. I shall make sure that those who look after your Mum are notified of your review. Many thanks


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mick S (Son of Client) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial contact, I was very impressed with the prompt and efficient service from the office staff and the skill, caring and friendly nature of the carers.

Reply from Andy Barratt at Nash Homecare

Thank you for your review. I will make sure your sentiments are passed on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Wife of Client) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always enjoy having the friendly, kind, cheerful, efficient carers to perform the basic needs for my husband which are now too much for me. They are always willing to go the extra mile.

Reply from Andy Barratt at Nash Homecare

Thank you for such a glowing review of our carers. I shall let them all know how much they are appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher S (Husband of Client) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They were very helpful and considerate and not at all reliant on time especially the very young and trainees. Even the more experienced staff were 100% on their toes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth G (Daughter of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 4 years, Nash Homecare has provided a sympathetic, efficient and flexible service of care for initially both parents and now my father.
The special care needs have changed over time and with careful dialogue with family members, the care package has been designed to meet the needs of
everyone. This has been achieved and now everyone involved is part of the care, ensuring my father is looked after in a relaxed manner. The staff are supervised and guided using the daily updated diary.

Reply from Andy Barratt at Nash Homecare

Many thanks for the positive review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment when my son made the appointment to meeting a member of staff, I found the interview with her most reassuring. She was helpful and kind and each time I have had cause to contact them I have had the same treatment. Each carer I have had has been cheerful, helpful and willing. Also,
I have nearly always had the same one.

Reply from Andy Barratt at Nash Homecare

Thank you for your review. We're really pleased that the care you receive is as you'd expect it to be and that we are continuing to meet our high standards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John W (Client) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came out of the hospital, I was given some carers who were useless, so I asked where I could get good carers and a Physio recommended the company who took over. I have been very pleased with the service.

Reply from Andy Barratt at Nash Homecare

Thanks for the very positive feedback. It's good to know that the physiotherapists are happy to recommend our carers and that you are very pleased with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Daughter of Client) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Nash Homecare to provide help and care for my mum for several years now and have found the staff to be kind and considerate at all times. Mum has carers four times each day and on the whole, this works very well although some of the timings do seem to go a little bit wrong at times,
particularly at the weekends. She is well looked after and feels confident with the care she receives and has built up a good relationship with the carers, some of whom have been looking after her for many years. The support provided is much appreciated by her family.

Reply from andy barratt, Marketing coordinator at Nash Homecare

Thank you. I'm very pleased to read that you appreciate the support we give to your Mum. Sorry to hear about the weekend issue, I'll look into that and see what's happened. Thanks again - we really value your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Raymond M (Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Nash Homecare very professional. They have made sure that the specialist stoma care needed for me has been covered within their agency. The carers, who have visited us over the past weeks, have all been suitably dressed and equipped for their duties which also covers any other household
tasks they are asked to perform within the time allocated.

Reply from Andy Barratt, Marketing Coordinator at Nash Homecare

Many Thanks for your very kind words, I will make sure all the carers are shown this and let them know how much their care and work is appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Molly N (Daughter of Client) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very reluctant to have carers to help out and started gradually having some help each morning. As she has become less able, she now has the carers in to shower her every week day morning, do lunches and then her evening meal and get her ready for bed. Nash Homecare have been great as she has
the same carers in the mornings in the week and usually the same person to then do lunch and tea. These women are really brilliant. They are really caring and have infinite patience. Mum absolutely loves having them and they have become an integral part of her life and people she can absolutely trust and rely on in helping her to go at her own pace when undertaking very personal care tasks.

Reply from Andy Barratt, Marketing & New Business at Nash Homecare

Hi Molly, many thanks for your very kind words about our carers and the service we provide. It means a lot to the carers to get such heartfelt praise, I will make sure they see your review. Thanks, Andy Barratt


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard J (Son of Client) published on 14 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, 94 years old and fiercely independent, recently had a minor illness requiring me to be with her for 3 days. During that time I acted as her safety net and we continued with the home care provided by Nash. I was thus able to witness the standard of care and treatment provided. It was exemplary.
Not only highly professional in terms of female personal care and hygiene, all 4 careers I witness were well organised, efficient and got through a lot of work in a short space of time. They were also extremely warm and friendly with my Mother and obviously understood her needs extremely well. All in all, I felt my Mother was very well provided for by the Nash organisation. The staff are very well trained, highly reliable and very knowledgeable. I am sure my Mother is in very good hands and I write this in true gratitude as, living 75 miles away, I rely on Nash for her ability to live independently at home.

Reply from Andy Barratt, Marketing Manager at Nash Homecare

Many thanks, we really appreciate your very positive comments on our service. I will make sure our carers see this and realise how valued they are by you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George K (Son of Client) published on 29 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the service provided and I find the staff very sympathetic, and ready to respond to requests. They have drawn my attention to the need for further equipment so as to make the patient's life easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Nash Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Nash Homecare is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) ) ÷ 69 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nash Homecare is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nash Homecare to verify any information. View our terms and conditions. Nash Homecare has an Enhanced Service – more info.