Emmaculate Care Services - Selby

Unit 3/4 Prospect Centre, Prospect Way, Selby YO8 8BD
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8.5 18 Reviews
  • Emmaculate Care Services - Selby, Selby
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Care Provided by Emmaculate Care Services - Selby

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nyasha Munjoma (Manager)
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Emmaculate Care Services - Selby Reviews (18)

8.5

Emmaculate Care Services - Selby has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Emmaculate Care Services - Selby has 18 reviews.

Overall Experience

  • 10
  • 5
  • 2
  • 0
  • 1

Date Published

18
0
2
2
16

Review from David W (Partner of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second review, and the service has been maintained at a very high level over the past year. The staff are excellent, and I have found management to be attentive and flexible. Very happy to continue.

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Review from Helene M (Wife of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Emmaculate Care Services always treat me with respect and dignity. I feel at the centre and only I matter at the time. I have rheumatic arthritis and it is unbelievable the skill and confidence they have when assisting me. You feel and you know that you are in safe and experienced hands when you are
in their care. My husband has dementia and is also cared for with the same devotion and respect by Emmaculate Care Services. We have both made an excellent choice with Emmaculate Care Services. Well done Emmaculate Care Services.

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Review from B B (Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has always been very friendly, polite and professional on every visit. She always greets me with a smile. She is patient as I am particularly slow on a morning. She takes care when washing me and is considerate when washing my hair and sure to use the visors to shield my eyes. She always respects
my property.

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Review from Beverly H (Daughter of Client) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emmaculate Care Services provided care for my mother for over a year, initially with assistance twice a day, but then from 2020 (Nov) with a "live-in" carer. Always professional, treated my mother with dignity and respect at all times. Also, kept myself and my sister fully informed at all times about
the care given and when changes were needed discussed these with us.

Reply from Elbert Munjoma, Director at Emmaculate Care Services - Selby

Thank you very much for the compliment. Much appreciated.


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Review from K F (Niece of Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, the care provided was shocking. My uncle is very vulnerable and was left for days with no food. Carers only stayed half or even less time than they should at the visits.
Poor housekeeping. The kitchen was never cleaned. So grease and even mold over everything.
I would not recommend
this company to look after anyone and they clearly need to train the carers on basic care needs.
As a company, they have a duty of care to their clients. I can't understand why they didn't do spot checks or regular support visits, quality assurances to check how things were going.

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Review from Barbara S (Daughter of Client) assisted by family/friend published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to deal with. Clear explanation of care offered. Always know who is visiting and generally the same carer looks after me for the majority of the time.
Overall they come as planned and are on time.
Very friendly, courteous, polite and efficient.
They care for me and talk to me as well as helping
me with my daily living activities as agreed in my care plan.

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Review from William W (Husband of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The biggest problem with this company is the large turnover of staff they seem to have. This particularly affects us at weekends, when we regularly get people who have not been to visit my wife for months. They are very unfamiliar with my wife's needs and how to handle her. This gets her upset and distressed.
For us, it is very important for my wife to have familiar faces visit her, with whom she is comfortable. We do not have any problems from Monday to Thursday.

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Review from A R (Daughter of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Emmaculate Carers are patient and treat my mother with dignity. Sometimes timekeeping is a problem and communication needs to improve.
They are pleasant and well mannered and ensure that my mum's needs are met.

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Review from M A (Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide very good care. They are very friendly and helpful.

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Review from J F (Daughter of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Occasionally I have found that when there is a turn around of staff, I question as to whether or not a proper handover has been given because I have had to tell the new staff Mum's protocol.

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Review from Barbara S (Client) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received has been good and if I have had any issues, they have been dealt with efficiently.

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Review from Arthur B (Client) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive is good and the carers treat me with dignity. I find that the carers have different personalities, I prefer some to others.

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Review from Malcolm M (Husband of Client) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care service possible. All the staff are always smiling and no task is too much trouble. We don't know how we would manage without their care and we look forward to them coming and always on time.

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Review from M D C (Wife of Client) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with everything Emmaculate Care Services - Selby care do for me.

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Review from Claude W (Son of Client) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very satisfied with my fathers care. The carers are more like friends than carers. They are like brothers that he never had.

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Review from K S (Son of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good follow up, overall care good and main carer excellent although staff do vary in competence and attitude.

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Review from P M (Wife of Client) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that attend three times a day are all cheerful, polite and hard working. Nothing is too much trouble if they have been delayed the manager always rings to let us know. They prepare good meals and cups of tea.
1st class service.

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Review from Tracey M (Daughter of Client) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Emmaculate Care Services has provided Care for my Mum for the last year. This has included support with washing, dressing etc, meal preparation, medication administration etc. They have also provided Carers to accompany Mum on social activities, shopping trips etc to support her in continuing to engage
in activities outside the home. The Carers are kind and compassionate and have always treated Mum with respect. They have a good understanding of Dementia and were able to manage Mum's more challenging behaviour with patience and good humour. I was always able to contact someone when necessary and found that the Carers ensured that I was kept well informed of anything that was needed.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Emmaculate Care Services - Selby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Emmaculate Care Services - Selby is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Emmaculate Care Services - Selby is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Emmaculate Care Services - Selby

What Type of Services does Emmaculate Care Services - Selby offer?

Emmaculate Care Services - Selby offers Home Care.

How many Carers does Emmaculate Care Services - Selby employ?

Emmaculate Care Services - Selby employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Emmaculate Care Services - Selby to verify any information. View our terms and conditions. Emmaculate Care Services - Selby has a Basic Service – more info.