Caring Lane Ltd

Office 2, Crown Industrial Estate, 71-73 Nathan Way, London SE28 0BQ
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9.9 38 Reviews
  • Caring Lane Ltd, London
Caring Lane understands the unique challenges seniors face, including slippery sidewalks and cold-related illnesses, especially during the colder months. The experienced team are there to lend a helping hand, ensuring your loved ones navigate winter safely, avoiding falls, and staying healthy.

Welcome to Caring Lane, where your needs and perspective matter. The team believe you know what's best for you and take the time to understand your unique situation. They're a reliable, compassionate, and affordable home care provider with a 'Good' rating from the CQC (April 2020), known for caring, respectful and kind services.

The warm, friendly and professional staff, managed by registered nurses, promote independence and comfort in your home. They offer personalised care services, ensuring safety and well-being at home.

Services include hourly care, live-in care, sitting service, emergency cover and short-term enablement care. They assist with personal hygiene, incontinence management, housekeeping, meal preparation, appointments and planning enjoyable outings.

Caring Lane works with you and your family to achieve your objectives and provide a positive home care experience. Their dedicated professionals go the extra mile to support your well-being and happiness.

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Care Provided by Caring Lane Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Caring Lane Ltd
  • Person in charge
  • Safia Mohamed (Manager)

Caring Lane Ltd Reviews (38)

Total of 38, showing 1-20
9.9

Caring Lane Ltd has a Review Score of 9.9 (9.861) out of 10, based on 24 reviews in the last 2 years. Over all time Caring Lane Ltd has 38 reviews.

Overall Experience

  • 33
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Date Published

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Review from L O (Friend of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed Caring lane to look after my elderly neighbour who suffers with dementia. I found all the carers very kind and genuinely caring even when her behaviour could be quite challenging. I especially appreciated the continuity of care for the twice daily visits, which I find is really important
for someone with dementia. The manager was always very responsive and supportive with any issues I had. I would definitely recommend this small agency.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your kind words and thoughtful feedback. We're truly grateful you chose Caring Lane to support your friend and neighbour, and we're so pleased to hear that our team made a positive difference in her care.We understand how important consistency and compassion are, especially when supporting someone with dementia, and it's wonderful to know that our carers' dedication was felt and appreciated. Your recognition means a great deal to both our team and our manager, who always strive to be responsive and supportive.Thank you again for your recommendation-it means the world to us.


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Review from Rupia B (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents were very reluctant to get care for my dad but are now completely happy with Caring Lane as they have delivered a fantastic service respecting our cultural wishes and now my parents can't do without them! The carers look after my dad so well and my dad now feels clean and cared for
everyday. He calls the carers his friends!

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your feedback. It truly means the world to us to know that your parents feel happy and comfortable with our care. We understand how important it is to find the right support, and we're so pleased that our carers have been able to provide the respectful and compassionate care your dad deserves.Hearing that he now feels clean, cared for, and even considers our carers his friends is incredibly touching. We believe that care is not just about assistance but about building meaningful relationships, and your words reaffirm our commitment to this.Thank you again for trusting Caring Lane. We are honored to be part of your family's journey.


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Review from Lieve R (Partner of Client) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lane is a very well managed agency, providing excellent carers. Any issue can be discussed with the manager, who will always try to find a solution together with you. The carers are all reliable and well trained, and we have been lucky that most of the carers allocated to us have been a very
good match in terms of personality and ability. This is a very demanding and important task, making an enormous difference to the life of a person with complex and delicate needs.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your kind words and thoughtful feedback. We truly appreciate your recognition of our team's dedication and commitment to providing the best possible care. It means a lot to us to know that our carers have been a great match for your needs and that you feel supported in every step of the journey.Providing high-quality, person-centered care is our top priority, and we are always here to listen and work together to ensure the best outcomes. Your trust in us is invaluable, and we are grateful to be part of your care journey.


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Review from A B (Son of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management that acts promptly should any issues occur. The carers are friendly, efficient and vigilant if they spot any health/safety issues.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you appreciate our management team's prompt action and the dedication of our carers. Ensuring the safety, well-being, and comfort of those we support is our top priority, and it is wonderful to know that our team's vigilance and professionalism have made a positive impact. Your feedback motivates us to continue providing the highest standard of care.


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Review from I V (Power of Attorney of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service provided by Caring Lane was high quality, always going the extra mile. The care and attention received by them was always 100% and always in touch with us to provide advice and support. I would highly recommend them.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for the wonderful feedback on Caring Lane! It's heartening to hear that our service and dedication have made a positive impact, and we appreciate your recommendation.


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Review from G A (Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in contact with three girls since I started using Caring Lane about a year ago and I have found them all to be friendly and cautious. They are hard-working and they do whatever you ask them to do without any problems or arguments. I enjoy their company when they are here at my flat every
fortnight.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your kind words and for sharing your positive experience with our team. We are delighted to hear that you've found our carers to be friendly, cautious, and hard-working. It's wonderful to know that they have been able to assist you effectively and that you enjoy their company during their visits. Your feedback is very much appreciated and will share it with the carers involved will be thrilled to hear how much you value their support. At Caring Lane, we strive to ensure our clients feel comfortable and well cared for, and it's rewarding to know that we are meeting your expectations.


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Review from G C (Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been very satisfactory, from the start. Family and I appreciate the care you and all the members of the team take to make me feel supported. When a new member of staff is introduced, they are shown what is involved beforehand, and any problems are dealt with promptly. All the Carers are
humane, and some of them have a welcome sense of humour!

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your kind feedback. We are delighted to hear that you and your family are satisfied with the care and support provided by our team.Ensuring that you feel supported and comfortable is our top priority. We're pleased that the process of introducing new staff has been smooth and that any concerns have been promptly addressed. It's wonderful to know that our carers' humane approach and sense of humor have made a positive impact on your experience.


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Review from Penny S (Partner of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caring Lane to be reliable, efficient, and caring. They are adaptable, obliging, and patient, listen and respond to client needs, and communicate well with us. I trust them to take care of my partner when I am absent and would not hesitate to recommend them. They are the best carers we
have had.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you so much for your kind words and wonderful feedback. We are thrilled to hear that you find our services reliable, efficient, and caring. Our team strives to be adaptable, obliging, and patient, and it's heartening to know that these efforts have made a positive impact on your experience with us. Listening to and responding to our client's needs is at the core of our mission, and we are delighted that you feel well-communicated with and supported. Trust is crucial in the care we provide, and we are honored that you trust us to take care of your partner in your absence. Your recommendation means a lot to us, and we are grateful for your support. We are committed to continuing to provide the highest level of care for you and your partner.


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Review from Jane K (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lane have been providing care for my elderly father who has dementia, since Jan 2024 as he was unhappy with his previous carers. My niece and I shortlisted 4 companies and interviewed all 4.
From the start, Caring Lane came out on top. The staff are warm and caring and always happy to go the
extra mile and provide the best care dad could wish for. Nothing is ever too much trouble.
Management are fab too. Quick response to any questions or queries via phone or email. Always happy to listen and help where they can. Available 24 hours a day. We, dad's family, are all very happy with the care dad gets from Caring Lane and to that end, would 100% recommend them to care for your loved ones. Thank you, Caring Lane. Amazing work.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you for sharing your heartfelt feedback about Caring Lane. We are deeply grateful for your kind words and are delighted that our services have met your father's needs and expectations. It is wonderful to know that from the start, our team stood out to you and your niece. We strive to ensure our staff are both professional and warm, always ready to go the extra mile. Your recognition of their dedication means a lot to us. We are also pleased that our management team has been responsive and helpful, addressing any questions or concerns promptly. Providing 24-hour support is something we are proud of, and it's gratifying to know it has made a difference for you and your family. Your recommendation is the highest compliment we could receive. We are honoured to have earned your trust in caring for your father and will continue to provide the excellent care he deserves. Thank you once again for your kind words and support.


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Review from Bridget I (Friend of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who suffers with end-stage dementia and whose care I help organise, has received daycare from Caring Lane for the past 5 years. The care provided has been consistently good, delivered with love and compassion. We've had the same group of staff caring for my friend throughout that time giving
the continuity and consistency of care my friend so needs with her condition. One of the best things about Caring Lanes is the quality and involvement of the management team. I always know if anything isn't going to plan in my friend's care, or if I have any concerns at all, including with outside agencies that a manager will step in to make sure the issue gets sorted. This has been an enormous source of support to me over the years.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you very much for your heartfelt message and for taking the time to share your experience with Caring Lane. We are deeply grateful for your kind words and your trust in our services over the past five years. It is incredibly rewarding to hear that our care, delivered with love and compassion, has made such a positive impact on your friend's life and provided the continuity and consistency that are so crucial, especially for someone with end-stage dementia. We truly believe in the importance of building strong, lasting relationships with those we care for, and it's wonderful to know that you've experienced this with our team. We also appreciate your recognition of our management team's efforts. Ensuring that any concerns are promptly addressed is a priority for us, and we're glad to have been a source of support for you. Your feedback is invaluable and motivates us to continue striving for excellence in everything we do.


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Review from Farhan A (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to share my opinion and the positive experience I have had with Caring Lane Agency. My Mom receives a lot of help every day and always tells me how well-taken care of she is. She is very satisfied with the helpfulness and dedication of the staff. Hearing about her satisfaction and the continuous,
uninterrupted assistance she receives brings me great happiness.
I want to extend my heartfelt thanks to everyone involved in providing my Mom with the best care possible. Thank you once again.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you for sharing your wonderful experience with Caring Lane Agency. We are delighted to hear that your mom feels well cared for and satisfied with our staff's dedication. Your kind words are greatly appreciated and will be shared with our team. Knowing that we bring happiness and satisfaction to your family is truly rewarding.


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Review from A M (Mother of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide an amazing service for my daughter, I am very satisfied with their work. They arrive on time and take great care of my daughter consistently. My daughter also enjoys this service very much as she arrives home happy.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you for your kind words. We are thrilled to hear that you are very satisfied with our service and that your daughter enjoys it. Our team takes pride in providing reliable and caring service, and it's wonderful to know that it makes a positive impact on your daughter. We look forward to continuing to serve you and your family.


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Review from Patricia D (Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy indeed with the care I receive from Caring Lane. The carers are punctual and pleasant and willing to adapt if necessary. My present carer is always happy and cheerful. We get on very well and I hope to retain her.

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Review from O C (Son of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lane has looked after my mother for the last 18 months and has been superb in every respect. The manager and her team are kind, caring, efficient and very supportive. I would recommend their caring service.

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Review from Paul E (Son of Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good service, very amiable and flexible. They were able to step in at short notice for urgent appointments.
Quality of care was very good, communication very easy.
Only stopped using them as Dad moved out of the area.
Would definitely recommend.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you, we are happy that we could be there for your dad, we wish him all the best in his new home.


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Review from Assad B (Son of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are genuinely caring, compassionate and accommodating to my mother and our needs for her. They tend to my mum without fuss or complaint, they are always diligent and thorough in their service. My mum is very happy with the care she receives and I highly recommend the Caring
Lane service to anyone who needs home care.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you Assad for your positive feedback. It gives us all a joy to know your mum is happy with our support to maintain home safely and comfortably.


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Review from Sara F (Daughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having home care help to look after my mum, it has made life so much easier all around. The team are amazing, they go above and beyond to assist my mum's needs and everyday living. I would thoroughly recommend home care. Every single member of the team and office staff are brilliant.

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Review from Bernie S (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using carers from Caring Lane for nearly four years now and their service has been exemplary. They are entirely capable, kind, diligent and very well able to handle the demands of the job and the personalities involved. I thoroughly recommend them.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you, it's been pleasure supporting your mum and working with you all over the year.


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Review from L O (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service provider. Listens to requirements and meets them, would definitely recommend. Makes such a difference when you have someone providing care that treats your loved one as though they were their own family.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you, it’s very important to us that your mum is treated with care and respect and we are all pleased to know that you have noticed it.


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Review from P G (Sister of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been in hospital for ten weeks and then in a respite home for three weeks but was desperate to go back to her own home where she lived alone. When she first returned to her home, she was hardly mobile and had carers from Caring Lane three times a day. She quickly improved and they helped
her regain more mobility by taking her for short walks outside. She was gradually able to do more and more independently and now only has one carer a day, who helps her get up and washed and have breakfast. She can then cope for the rest of the day. The carers are just what the name implies - caring and concerned for my sister's wellbeing. I would not hesitate to recommend Caring Lane. It has helped my sister to retain her independence and to give me peace of mind knowing that someone sees and helps her every morning.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thank you, our team work very hard to re enable our clients so that they can enjoy living in their own home, safely and comfortably. It’s a pleasure knowing we were able to do this for your sister.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Caring Lane Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Caring Lane Ltd is calculated as follows: ( (128 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Lane Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Safia Mohamed

Job Title: Registered Manager

Joined: 2016

Following a tragic incident that left my brother paralysed, our family faced deep struggles to find trusted carers that met his needs. As a qualified nurse at Queen Elizabeth Hospital, I took on the role of delivering his full time care needs. The incident was the inspiration for the founding our company and enabled the birth of Caring Lane Ltd. Our experiences and core values show we are more than just a care agency; we are a family.


Frequently Asked Questions about Caring Lane Ltd

What Type of Services does Caring Lane Ltd offer?

Caring Lane Ltd offers Home Care.

How many Carers does Caring Lane Ltd employ?

Caring Lane Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Lane Ltd to verify any information. View our terms and conditions. Caring Lane Ltd has a Platinum Service – more info.