Caring Lane Ltd

Office 2, Crown Industrial Estate, 71-73 Nathan Way, London SE28 0BQ
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9.8 37 Reviews
  • Caring Lane Ltd, London
Caring Lane understands the unique challenges seniors face, including slippery sidewalks and cold-related illnesses, especially during the colder months. The experienced team are there to lend a helping hand, ensuring your loved ones navigate winter safely, avoiding falls, and staying healthy.

Welcome to Caring Lane, where your needs and perspective matter. The team believe you know what's best for you and take the time to understand your unique situation. They're a reliable, compassionate, and affordable home care provider with a 'Good' rating from the CQC (April 2020), known for caring, respectful and kind services.

The warm, friendly and professional staff, managed by registered nurses, promote independence and comfort in your home. They offer personalised care services, ensuring safety and well-being at home.

Services include hourly care, live-in care, sitting service, emergency cover and short-term enablement care. They assist with personal hygiene, incontinence management, housekeeping, meal preparation, appointments and planning enjoyable outings.

Caring Lane works with you and your family to achieve your objectives and provide a positive home care experience. Their dedicated professionals go the extra mile to support your well-being and happiness.

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Care Provided by Caring Lane Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Caring Lane Ltd
  • Person in charge
  • Safia Mohamed (Manager)

Caring Lane Ltd Reviews (37)

Total of 37, showing 21-37
9.8

Caring Lane Ltd has a Review Score of 9.8 (9.847) out of 10, based on 24 reviews in the last 2 years. Over all time Caring Lane Ltd has 37 reviews.

Overall Experience

  • 32
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Date Published

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Review from Janet F (Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers have always been very punctual and always have a smile to make me feel better. They are always very nice and I don't think that I can say any are rude. I have lots of friends that I call in and they really get on with the carers and tell me how lucky I am to have them.

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Review from Carol L (Sister of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the careers go above and beyond, my sister thinks the world of them, brightens up her day, they are so helpful and always willing to help on hospital visits, a lot of those, it’s like having friends in the house. The manager is a brilliant lady perfect for her job.

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Review from Teresa M (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum broke her arm.
Caring Lane came out the same day I called them. The carers started the following day.
My mum was very happy with the care provided and said the carers were lovely.
They were reliable and never let us down, always arriving at the agreed time. They were happy to assist my
mum with help around the home as well as personal care.
Absolutely brilliant service and would definitely use them again.

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Review from J W (Son of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mum has received has been excellent. My mum has a really good rapport with her carer and the level of care she receives has put my mind at ease. I would recommend Caring Lane to everyone.

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Review from J B (Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Health and safety issues were discussed in depth as were environmental concerns. A care plan was established where every effort was made to meet my needs, both in help and time allocation. The carer was shown the routine which was expected before the caring service began. I felt well looked after and
confident about the standard of service I was to receive. I can highly recommend Caring Lane Ltd to others.

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Review from Ade D (Son of Client) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and Caring Lane care for my mum, before them I tried many different agencies but we stayed with Caring Lane because they listened to what we wanted and did things just the way we like. Also, they are handy for emergency call-outs and last-minute changes. The manager is very helpful
and even helps with dealing with its GP and social services. When they're with my mum I know she's in safe hands and I can leave her for a while and go about my life.

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Review from Tina G (Daughter of Client) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is wonderful, the management team is very good.
My mum is better now that she has this support. We are happy with this care agency. Staff are excellent.

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Review from Karen M (Friend of Client) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided. The cleaner is very polite and caring.

Reply from Safia Mohamed, Managing Director at Caring Lane Ltd

Thanks for your feedback, it's been a pleasure working for you.


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Review from P S (Friend of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have managed without Caring Lane over the last two years. A big thank you to all the caring and administrative staff. Thank you for always keeping us updated and making this relationship work so well. I would highly recommend Caring Lane to support you and your loved ones.

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Review from S K (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lanes has been my only care provider for one year - excellent. They have been like a family. Assisting me as a carer; for my parent who has late-stage dementia. Recommend to all.

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Review from D O (Son of Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, good carers who understand my mother's care needs. Very pleased and happy with their work. They are a good team.

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Review from John C (Son of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Caring Lane carers to be efficient, caring and obliging. Would recommend to anyone.

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Review from Amalia (Daughter of Client) published on 14 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found people working for this company to be very friendly and professional. They listened to what was required for my mother's care and designed the care package according to her specific needs. This was very important and they got it right. Very happy to recommend them, so give them a try.

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Review from Natalie B (Granddaughter of Client) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lane currently look after my nan an hour every other day. I cannot fault their service. They are friendly kind and ensure my nan is left clean comfortable and she really likes the carer that has been provided. My nan is a very proud lady and they have got her more mobile and I would highly recommend
them.

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Review from Hawa G (Client) assisted by family/friend published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very thankful and grateful to have carers that are very kind, polite and reliable. I am overwhelmed by the service Caring Lane has provided me. I look forward to their visits everyday and appreciate all their hard work.

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Review from H C (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring Lane assisted me in my recovery from pneumonia after I returned from hospital. The staff were compassionate and understanding as well as encouraging. Whatever I asked for was done and with a smile.
The level of hygiene was high when they prepared my meals and then eventually helped me to prepare
my own. I was impressed with the management as when I had one problem it was rectified straight away.

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Review from Shahina B (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good home care service, staff are friendly and supportive. Overall, a good service and we are happy with Caring Lane.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Caring Lane Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Caring Lane Ltd is calculated as follows: ( (126 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Lane Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Safia Mohamed

Job Title: Registered Manager

Joined: 2016

Following a tragic incident that left my brother paralysed, our family faced deep struggles to find trusted carers that met his needs. As a qualified nurse at Queen Elizabeth Hospital, I took on the role of delivering his full time care needs. The incident was the inspiration for the founding our company and enabled the birth of Caring Lane Ltd. Our experiences and core values show we are more than just a care agency; we are a family.


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