Sante Care at Home - Surrey

74 Link Lane, Wallington SM6 9DZ
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8.5 10 Reviews
  • Sante Care at Home - Surrey, Wallington
Santé Care at Home provides live-in care service to people living in Surrey, Devon and the surrounding areas.

Their live-in care service has been designed for home-loving and independently-minded people. They provide live-in carers who will help you to stay physically active and socially engaged for as long as possible.

At Santé Care at Home strives to deliver person-centred care and provide highest level of professional and personal care support to clients who chose to live at home.

They employ a team of skilled staff who use the best practice principles at all times and adhere to industry standards. You and your family can rest assured that they are registered with the Care Quality Commission (ranked "Good" in July 2017) and that they are fully committed to not only complying with, but exceeding its guidelines.

To find out more about the services offered, please call Santé Care at Home today.

Care Provided by Sante Care at Home - Surrey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Ann Sayers (Manager)

Funding & Fees Guide for Sante Care at Home - Surrey

  • Prices
  • From £1300 per week


Sante Care at Home - Surrey Reviews (10)

8.5

Sante Care at Home - Surrey has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Sante Care at Home - Surrey has 10 reviews.

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  • 9
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Overall Experience  Overall Experience 5.0 out of 5

I was in a care home from April 2018 until February 2022. I moved into a flat as I wanted to be more independent but required a live-in carer. A friend recommended Sante Care. During the past two years the service Sante Care has provided has been excellent. They always make sure that the client is satisfied
with the service they are providing. They also ensure that their staff are happy with their placement. The communication from Sante Care is excellent, in my opinion, this is very important. My carers have always shown me respect, and have always been extremely attentive to my needs. Family and friends have always remarked how pleasant the carers have always been. The manager is always available if needed and always ensures that the carers are all always fully trained.

Reply from Gosia Dennis, Director at Sante Care at Home - Surrey

Thank you very much for your kind review, which is very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Sante Care was recommended to my son, who is a tetraplegic, by a care worker in the home where he was staying whilst waiting to go into Independent Living. This was in 2016 and the same, wonderful carer has been his residential assistant for nearly 7 years. Sante Care are absolutely genius at finding
the right carer for the right client. They take a long time to find the most suitable match, they certainly succeeded with us. I bless the day that my son's carer came into our lives. He is totally trustworthy, reliable, polite, honest and intelligent. We rarely have problems with cover but when the unexpected does occur Sante Care are immediately on the ball in providing good, reliable and highly professional replacement carers. I trust them completely and am delighted with their service. The manager is very approachable and sympathetic to our needs.

Reply from Gosia Dennis, Director at Sante Care at Home - Surrey

Thank you very much for your kind review, which is very much appreciated. Sante Team.


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Overall Experience  Overall Experience 5.0 out of 5

The overall standard of care is excellent. The manager is very understanding and easy to talk to and all the carers provided have been extremely kind and thoughtful. We were particularly grateful that at the beginning they were able to provide someone to help at very short notice.

Reply from Ann Sayers and Gosia Dennis, Directors at Sante Care at Home - Surrey

Thank you very much for your kind review, which is very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Sante for 3 and 1/2 years (since January 2017). The quality of care provided by the agency has been nothing short of impeccable since the outset. Not only are the care assistants extremely well trained, but they are also professional and responsible and of a friendly disposition.
Another noteworthy aspect of the agency is that they respond rapidly and efficiently to incidents when they occur. Sante takes their duty of care very seriously and this has been very reassuring to my family, who feel they can trust completely in the agency. I am extremely happy with the service provided by Sante and would not consider changing or even looking at other agencies now.

Reply from Ann Sayers and Gosia Dennis, Directors at Sante Care at Home - Surrey

Thank you very much for your kind review, which is very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

Being a small company it can give personal and individual care, and the lady who runs it will go out of her way to meet your needs.
And you get all this for a very good price, so it's a win-win situation.

Reply from Gosia Dennis, Director at Sante Care at Home - Surrey

Thank you very much for your kind review which is very much appreciated.


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Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the 24-hour care Sante Care at Home have provided for my 90-year-old mother, who suffers from Alzheimer's and cannot recommend them highly enough.
Her two Polish carers have been excellent caring, compassionate and trustworthy, not only attending to her care needs but also providing
companionship and stimulation.
They have made an enormously positive impact on her life and have given myself and the
family the reassurance that she is being given first-class care and supervision 24 hours a day. The management at Sante Care at Home are constantly supervising the carers and any issues or concerns the family have, are resolved quickly and efficiently.
We have had no problems and as I said before, I cannot recommend them highly enough.

Reply from Gosia Dennis at Sante Care at Home - Surrey

Thank you very much for your lovely comments which are very much appreciated. Caring for your Mum was a real pleasure. Hope you are all well.


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Overall Experience  Overall Experience 4.0 out of 5

Sante Care at Home have been providing 24-hour care for my mother since 2017 when she was recovering from a broken hip. They have worked with my mother and her family to support her in increasing her mobility and ensuring she can remain living at home. They have always tried to match carers with my
mother and keep us informed when there are going to be changes.

Reply from Gosia Dennis at Sante Care at Home - Surrey

Thank you Liz for taking the time to review our service. We very much appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

On the whole, my carers have all been great, there have been a couple of bad ones but they have sorted it straight away, they both are very caring people.

Reply from Gosia Dennis at Sante Care at Home - Surrey

Thank you, Jenny, for taking the time to review our service. We very much appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

In very difficult circumstances, Sante's carers do their very best for my mother in terms of caring for her. On the whole they have all been kind, compassionate, considerate, caring and very patient. Most have gone the 'extra mile' to make my mother's life as easy as possible. I cannot fault their
overall attitude to care and comfort - my only concern is communication - language is a problem at times.

Reply from Gosia Dennis, Owner / Director at Sante Care at Home - Surrey

Thank you very much for your kind review.


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Overall Experience  Overall Experience 5.0 out of 5

Sante Care at Home were recommended to me when it became unsafe for my mother to live alone.
They offer an excellent service and go out of their way to get things right, regularly reviewing her care plan as her needs change. We have had a few emergencies and it has been very reassuring to know that
in any eventuality the agency are immediately on hand to resolve any problems, whilst maintaining a seamless and professional service.
Their manner is friendly and approachable, mums needs are respected and any suggestions noted and implemented.
The live-in carer is discreet, yet offers support when needed, giving the whole family peace of mind.
I would be happy to recommend Sante Care at Home to anyone who wants an agency they can trust.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Sante Care at Home - Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Sante Care at Home - Surrey is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sante Care at Home - Surrey is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Ann

Ann Sayers

Job Title: Director/Registered Manager

Joined: 2015

Hello, my name is Ann Sayers. I am the joint owner and Company Director (with Gosia Dennis) of Sante Care at Home and I am also the Registered Manager for both Surrey and Devon locations.


I qualified as a Registered Nurse at the Royal London Hospital in 1978 and over 28 years have been spent specialising in the care of older people. I hold a Postgraduate Diploma in Management Studies and throughout my career as matron/manager I have consistently achieved ‘Excellent’ and ‘Fully Compliant’ inspection reports from the Care Quality Commission. I am committed to promoting the provision and maintenance of the highest standard of nursing and personal care to older people, ensuring their needs, wishes and aspirations are delivered with the utmost dignity and respect.


Gosia and I created Sante Care at Home in 2015 and with the support of our wonderful staff we have built a successful care agency with the ethos of caring and supporting both our clients and our staff, this I find is the most rewarding and enjoyable part of my job.


When I am not working I enjoy walking my dog, cooking and entertaining friends and family. My 4 daughters and 4 granddaughters are very important to me and, whilst some now live far away I like to visit them as often as possible.


Gosia

Gosia Dennis

Job Title: Director/Recruitment Manager

Joined: 2015

My name is Gosia Dennis and I am the joint owner and Company Director (with Ann Sayers) of Sante Care At Home. I grew up in Poland, visiting family in England since the age of 8, and spent a year in England when I was 14. I returned to London when I was 19 to study business and worked as a care assistant to support myself. I enjoyed this work so much that I decided to become a Registered Nurse, qualifying in 2002 from the University of Surrey in Guildford, and working mostly in nursing homes and private hospitals. During this time I met Ann Sayers who was the Registered Manager of a care home. I also set up and managed a small niche recruitment agency, placing nurses and care workers from Europe into care homes. I have developed comprehensive systems for identifying the most suitable care professionals from within both the UK and Europe.


In 2014 I approached Ann about setting up Sante Care At Home with the vision of creating a Live-in Care Agency that really made a difference to both clients and care workers. We made the vision a reality in 2015 and I am so proud of what we all have achieved – an agency with the highest levels of care for our clients and comprehensive support to our staff. We listen to clients’ needs and match the best candidates to their specific requirements. In 2018 I moved with my family to Devon and so established a branch in Tavistock.


Whenever I can I enjoy time with my family and friends, walking, nature and travel.


Liz

Liz

Job Title: Administrator

Joined: 2022

I’ve lived in the Tavistock area of Devon since 2007 and have 3 children. I love my role as Administrator for Sante Care At Home, doing my best to ensure that the office runs smoothly.


I started my career as a Logistics Officer in the Royal Navy, working both ashore in the UK and at sea. I took a career break to care for my family and also set up a smallholding selling free-range produce. Since then I’ve worked for a variety of local organisations which has been interesting and rewarding. My main roles at Sante Care are with recruitment, payroll and marketing although I’m happy to tackle anything that needs to be done! I really enjoy supporting our carers during the recruitment process and beyond.


My hobbies are walking on Dartmoor with my dog, yoga and crochet.


Frequently Asked Questions about Sante Care at Home - Surrey

What Type of Services does Sante Care at Home - Surrey offer?

Sante Care at Home - Surrey offers Home Care.

How many Carers does Sante Care at Home - Surrey employ?

Sante Care at Home - Surrey employs 20 carers.