Mrs O's Caring Hands Homecare Ltd

40 Front Street East, Bedlington NE22 5AB
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9.9 53 Reviews
  • Mrs O's Caring Hands Homecare Ltd, Bedlington
Mrs O’s Caring Hands Homecare is a family-run business offering a range of home care services tailored to the individual needs of each client. The aim is to enable clients to remain in the comfort of their own home for as long as possible. With a flexible and proactive approach, Mrs O’s Caring Hands helps clients retain their independence and make the most of life.

The trained care team can help with a range of daily tasks, such as dressing, cooking, shopping, personal care, respite care, general companionship, housekeeping, social and leisure activities and more. 24-hour care is also available for those who require full-time support.

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Care Provided by Mrs O's Caring Hands Homecare Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Mrs O's Caring Hands Homecare Ltd
  • Person in charge
  • Joan Wilson (Managing Director)

Funding & Fees Guide for Mrs O's Caring Hands Homecare Ltd

  • Prices

  • Flat Rate of £26.00 per hour for Private care

  • Contact us for more information

Mrs O's Caring Hands Homecare Ltd Reviews (53)

Total of 53, showing 1-20
9.9

Mrs O's Caring Hands Homecare Ltd has a Review Score of 9.9 (9.905) out of 10, based on 14 reviews in the last 2 years. Over all time Mrs O's Caring Hands Homecare Ltd has 53 reviews.

Overall Experience

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Review from L P (Sister of Client) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Mrs O's for the last couple of years for my brother. All carers have been absolutely fantastic, he thought of them all as friends. He was placed on end of life care in February and every carer was outstanding and did their very best to make sure he was as comfortable as possible. They all
went above and beyond for him and for the family as well. Their support is appreciated by us all, we are so grateful. They are a credit to mrs O's and themselves, amazing people

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Review from Charlotte W (Niece of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mrs O's cared for my uncle for the last couple of years of his life. All carers were absolutely amazing, he loved each and every one of them. He thought of them all as friends.
All of his carers treated him with so much respect and kindness and were there for him until the end.
They all went above
and beyond for him, especially in his final weeks. They did everything they possibly could to make sure he was as comfortable as possible. Some even visiting on their days off just to check in on him.
The carers were also a huge support to his family, giving us advice or just a helping hand if we needed extra support.
His whole team of carers were outstanding from beginning to end, an absolute credit to Mrs O's and to themselves.
The management and office team were also great in helping us to arrange extra care throughout the day and night to ensure he wasn't alone and was cared for appropriately until the very end.
Thank you all so much for your patience, kindness and support.

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Review from J J (Daughter of Client) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mrs O's are an excellent homecare provider. All the carers go over and above to make sure their clients are well cared for. They see to all their needs in a very friendly and professional manner.

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Review from Margaret L (Daughter-in-law of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mrs O's Caring Hands look after my mother-in-law who has mixed dementia and breast cancer. They are so lovely with her and make her feel comfortable as sometimes she isn't good with strangers. She is non verbal after a stroke and it is very difficult to communicate at times but the staff are very kind
and patient with her and she loves to have a laugh and a bit of a sing-song.

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Review from Margaret L (Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care I receive with Mrs O's. All the staff are so friendly and kind and can't do enough to look after me. I have had dealings with other care companies but none compare to Mrs O's. The staff are very well trained and make you feel at ease as it can be a little nervy letting strangers
into you house to care for you intermitley but the ladies are great at making you feel comfortable.

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Review from P S (Friend of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so lucky to have the homecare company recommended to me and I am so delighted that they are caring for my disabled close friend.
The company is so helpful and so obliging and I can see my friend's life has been elevated because of their care and skill.
She looks forward to a consistent team
of carers. Their kindness and reliability coupled with their cheery conversations, brightens her day. I have peace of mind knowing she is safe and happy.

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Review from A B (Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mrs O's offers a great service, very friendly staff, they are always genuinely caring and willing to help in any way they can.
The company is outstanding and would highly recommend Mrs O's to anyone looking for care.

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Review from S K (Daughter of Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and support given by the carers from Mrs. O's has been key to our ability to care for Mam on a daily basis. Their professional and experienced care has been invaluable as Mam's condition has worsened over time. We could not cope without them at times and we would not hesitate to recommend
them to others.

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Review from Gillian B (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank this organisation enough, from the management team that was very understanding and willing to go beyond to help with the care my mum required. The two carers were superb in offering help to build up my mum's confidence and helping with her mobility. Thank you again would recommend Mrs O's
Caring Hands to relatives and friends you do a super job.

Reply from Joan Wilson, Managing Director at Mrs O's Caring Hands Homecare Ltd

Thank you for your lovely review it is very appreciated by us all.


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Review from P F (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly, calm and caring, efficient and confident in what they do. They have good conversations with myself and my wife and all like our dog, who is very friendly.

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Review from Vicki L (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the wonderful carers who supported my mam, our family and me for nearly 3 years. You all enabled mam to stay at home throughout her illness which was her wish. Thank you to the manager and the team in the office who coordinated any requests as time went on. Mam was never alone and
that gave us great comfort that she was loved and supported by all the carers.

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Review from D T (Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have carers twice a day for tablets and general care. I find them very caring. I like a chat and get that daily to break up my day being lonesome, gets boring so that means a lot to me.

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Review from Adele M (Granddaughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has Mrs O's in for a while now, they are always professional, caring and always on time. My nanna treats the girls like her own family. 5-star caregiving, nothing is any trouble when it comes to my nanna, they go above and beyond.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you for your kind words. It is our pleasure caring for your nanna and we hope to continue giving her the support and comfort she deserves.


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Review from V H (Wife of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent could not fault them. We have no problems.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you for taking the time to send in a review. We appreciate your kind words and will make sure we continue to provide excellent care. Thank you


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Review from Patricia B (Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always courteous and ready to listen if you have a problem.

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Review from Isabella B (Wife of Client) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all round.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you for taking the time to send in a review. We are pleased to know that you and your husband are happy with our service.


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Review from Jade L (Niece of Client) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She had cancer and was given a year to live. Her carers were amazing with her and went the extra mile, like nothing was too much. They had such a caring attitude when I rang the office, they could not have helped me enough. I could not say thank you enough. They were lovely until the end. I would recommend
them to anyone.

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Review from Cath C (Niece of Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank Mrs O's Caring Hands Homecare enough for the care they gave my aunt following her discharge from hospital. The girls were amazing with her and she really loved them all. She had previously had very bad experiences with other care agencies but Mrs O's restored our faith. Would not hesitate
to recommend them.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you for your positive review and your kind words. It is great to hear such good feedback about our carers, they really are a great team. It was our pleasure to provide care for your aunt.


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Review from Dawn A (Daughter of Client) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives care from Mrs O's Caring Hands Homecare. We are extremely happy with the service from top to bottom. My mam is so happy and safe at home. Loves her carers, long may it continue.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you for leaving such a lovely review. The carers are doing a fantastic job and we are so lucky to have them on our team. It is our great pleasure to care for your mum.


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Review from Margaret L (Client) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to have your staff in my home. They are polite, courteous, clean, and friendly. Nothing is too much for them. I look forward to them coming. They are always happy and cheerful. They do not leave anything left undone. I wouldn't change them for anyone. That is a fact.

Reply from Lina Mchenry, Quality Officer at Mrs O's Caring Hands Homecare Ltd

Thank you Margaret for your wonderful review. We do have a fantastic team of carers and they are all doing a great job. It is our pleasure to come and visit you and support you in your home.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Mrs O's Caring Hands Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Mrs O's Caring Hands Homecare Ltd is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mrs O's Caring Hands Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

Joan

Joan Wilson

Job Title: Founding Director

Joined: 2016

Joan Wilson is the Founding Director of Mrs O’s Caring Hands Homecare. Joan has built a proven track record of caring for people over her 15-year career in the care sector.


She has worked in a range of care roles as Care Worker, Coordinator and Registered Manager. She has qualifications in Health and Social Care and a Diploma Level 5 in Leadership and Management. Her past experience includes starting up branches and developing businesses as well as training senior staff and coordinators.
In 2017 Joan was proud to be a Regional Finalist in the Putting People First Award and Registered Homecare Manager Award at the Great British Care Awards.


Melanie

Melanie Wealleans

Job Title: Finance Director

Joined: 2018

Melanie has been with the company since 2018
Melanie has been the financing manager for 3 years and is now a director of the company.


Melanie has many years of experience with finance and customer service.


Frequently Asked Questions about Mrs O's Caring Hands Homecare Ltd

How many Carers does Mrs O's Caring Hands Homecare Ltd employ?

Mrs O's Caring Hands Homecare Ltd employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mrs O's Caring Hands Homecare Ltd to verify any information. View our terms and conditions. Mrs O's Caring Hands Homecare Ltd has a Platinum Service – more info.