Mrs O's Caring Hands Homecare Ltd

40 Front Street East, Bedlington NE22 5AB
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9.9 53 Reviews
  • Mrs O's Caring Hands Homecare Ltd, Bedlington
Mrs O’s Caring Hands Homecare is a family-run business offering a range of home care services tailored to the individual needs of each client. The aim is to enable clients to remain in the comfort of their own home for as long as possible. With a flexible and proactive approach, Mrs O’s Caring Hands helps clients retain their independence and make the most of life.

The trained care team can help with a range of daily tasks, such as dressing, cooking, shopping, personal care, respite care, general companionship, housekeeping, social and leisure activities and more. 24-hour care is also available for those who require full-time support.

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Care Provided by Mrs O's Caring Hands Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Mrs O's Caring Hands Homecare Ltd
  • Person in charge
  • Joan Wilson (Managing Director)

Funding & Fees Guide for Mrs O's Caring Hands Homecare Ltd

  • Prices

  • Flat Rate of £26.00 per hour for Private care

  • Contact us for more information

Mrs O's Caring Hands Homecare Ltd Reviews (53)

Total of 53, showing 41-53
9.9

Mrs O's Caring Hands Homecare Ltd has a Review Score of 9.9 (9.905) out of 10, based on 14 reviews in the last 2 years. Over all time Mrs O's Caring Hands Homecare Ltd has 53 reviews.

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Review from Laurie S (Son of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mrs O's Caring Hands Homecare, provide night shift care and some day care services to my mother, who suffers from dementia. My mother is more settled with the new provider and is very happy with the service provided. All her needs are catered for and she seems more happy in her home environment. Nothing
is too much trouble for the staff and the owner and office staff of Mrs O's Caring Hands care company. This has been a good change of provider and we are very pleased with the outcome.

Reply from Joan Ager, Managing Director at Mrs O's Caring Hands Homecare Ltd

Thank you very much.


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Review from Jonathon F (Son of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad both use Mrs O's for personal care in the Morpeth area. The overall standard of care is excellent. The carers are punctual, friendly and professional. They have helped our family during a, particularly difficult time. I can't thank them enough.

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Review from Raymond R (Husband of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we are reveiving at the moment and hopefully in the future is of an extremely high standard.
The care makes us so comfortable and at ease in our own home.

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Review from Judith B (Daughter of Client) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent hospital stay, we realised that Mam needed support when she returned home. After a reassuring conversation with the manager, we decided to go with Mrs O's. Honestly, I was apprehensive as to how I would react as having been her main carer and being very particular with regards her needs.
My questions and concerns were answered openly and honestly. Mrs O's have been fantastic, trustworthy, patient and understanding with my requests.
Kindness, care and respect is shown which is paramount when looking after loved ones. My mind has been put totally at ease. Mam now considers staff as friends, especially a certain senior carer. Always prompt, the girls will ring and relay any concerns. Due to their support, I feel as though I have been given a tiny bit of my life back and Mam more independence which is lovely.
We have no hesitation in highly recommending Mrs O's. They are providing exceptional support enabling our loved ones to stay within their own homes. That to me is priceless!!

Reply from Joan wilson, Managing Director at Mrs O's Caring Hands Homecare Ltd

Thank you for your kind words much appreciated.


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Review from Christine T (Daughter of Client) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky to have found this fantastic company, along with myself & my sister they put a brilliant care package together for our Mam, these wonderful ladies are worth their weight in gold, they certainly went above & beyond what we were expecting, we can't thank them enough for the exceptional
professional care they gave to Mam. We had total confidence our Mam was in good hands. 2 special mentions, 1'st one to carer who visited Mam on a Friday morning & had to call paramedics, she was brilliant with her & stayed with Mam until they took her to hospital, 2'nd one is the director who rang me immediately to let me know what had happened, she totally put me at ease, liaised with hospital on our behalf keeping us informed every step of the way, she even visited Mam the next day in hospital taking her her favourite choccie's. Myself, my sister & our Mam are more than happy to recommend Mrs O's Caring Hands Homecare amazing ladies.

Reply from Joan Wilson, Managing Director at Mrs O's Caring Hands Homecare Ltd

Thank you so much for this lovely review.


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Review from Ann P (Daughter of Client) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care given to my mum over the previous 3 weeks. The carers were kind, helpful and very caring. Mum was extremely happy and felt very supported. The carers gave Mum time and attention. As a family, we were very happy with the support and felt very reassured that Mum was safe.
We would highly recommend Mrs O's care to anyone.

Reply from Joan Wilson, Managing Director at Mrs O's Caring Hands Homecare Ltd

Thank you.


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Review from J C (Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Highly recommended.

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Review from James B (Client) assisted by family/friend published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was by chance that we, my uncle and myself were introduced to the agency but after 4 days introduction, we were comfortable with the kind of care that was shown and carried out.
They have compiled a care plan that meets my uncle's needs.
We have built up a good harmonious rapport, a lot down to
communication, friendliness and old fashioned down to earth care.
Good luck to the agency and may the services given always remain.

Reply from Joan Wilson, Director at Mrs O's Caring Hands Homecare Ltd

Fabulous feedback!! Thanks very much.


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Review from Kelly-Ann P (Granddaughter of Client) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls in this company are fantastic! they cared for my grandad who thought the world of them and sadly passed away just over a week ago shortly after this followed my grandmother the day after. The girls took the time to attend the joint funeral and bought lovely flowers. I couldn't recommend this
company enough the love and caring they all have is amazing!

Reply from Joan Wilson, Director at Mrs O's Caring Hands Homecare Ltd

Thankyou


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Review from John R (Son of Client) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problem with recommending Mrs O's Caring Hands Homecare, they provide an excellent and caring service to all of their clients and their families. Keep up the good work ladies, I am delighted with the care.

Reply from Joan Wilson, Director at Mrs O's Caring Hands Homecare Ltd

Many Thanks.


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Review from Neil R (Son of Client) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has used Mrs O's Caring Hands for the last 6 months. We cannot praise them enough for the outstanding and professional care they have provided to my in-laws. Every week, they have gone over and above what was expected of them....and with the help of the Director and Registered Manager, we
have managed to keep my father in law at home for as long as possible. My father in law would call these lovely ladies 'his lasses'.....my father in law ended up having 24 hour care at home and between Mrs O's and the family, we managed to put a fabulous care package together where family and carers worked as a team....one special mention must go to a senior who had to end up calling an ambulance for him through the early hours of last Thursday morning.....she kept him calm and liaised with The Director at the end of the phone at 4 am whilst waiting for the ambulance. He had a massive heart attack....we thank you for this, he is doing well and has now settled in his new nursing home.

Reply from Joan Wilson, Director at Mrs O's Caring Hands Homecare Ltd

it has been our pleasure to work with you all, thank you very much.


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Review from Erin S (Granddaughter of Client) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express my gratitude to the manager whose compassion and commitment to my grandmother and myself at such short notice is second to none.
She listened and cared and also gave lots of reassurance and support.
This is only the beginning of a journey I'm about to support my grandmother in,
and she's always there at the end of the phone. Worth your weight in gold.

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Review from Jacqui F (Niece of Client) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the response and care that's been given. Can't thank the 2 members of staff enough that promptly put a care package together for my sister and me for my aunt at such short notice. Very professional and the care is amazing. Thank you, Mrs O's Caring Hands.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Mrs O's Caring Hands Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Mrs O's Caring Hands Homecare Ltd is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mrs O's Caring Hands Homecare Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (2)

Joan

Joan Wilson

Job Title: Founding Director

Joined: 2016

Joan Wilson is the Founding Director of Mrs O’s Caring Hands Homecare. Joan has built a proven track record of caring for people over her 15-year career in the care sector.


She has worked in a range of care roles as Care Worker, Coordinator and Registered Manager. She has qualifications in Health and Social Care and a Diploma Level 5 in Leadership and Management. Her past experience includes starting up branches and developing businesses as well as training senior staff and coordinators.
In 2017 Joan was proud to be a Regional Finalist in the Putting People First Award and Registered Homecare Manager Award at the Great British Care Awards.


Melanie

Melanie Wealleans

Job Title: Finance Director

Joined: 2018

Melanie has been with the company since 2018
Melanie has been the financing manager for 3 years and is now a director of the company.


Melanie has many years of experience with finance and customer service.


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