Finch Support Services Ltd

Anerley Town Hall, Anerley Road, London SE20 8BD
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9.6 29 Reviews
  • Finch Support Services Ltd, London
Finch Support Services provides both physical and emotional support for people living in their own homes. Their services enable people to remain independent in their home for as long as possible, encouraging them to live a positive and fulfilling life.

Lambeth and Bromley Borough is among the boroughs they supply.

The services provided are person-centred and tailored to individual needs. Clients are involved in the planning of their care and will always be informed of even the slightest of changes that could impact their daily routine.

Staff at Finch Support Services are friendly, helpful and professional; they are passionate about what they do and proud of it.

All new staff members have undergone a full enhanced DBS check and completed all the mandatory standards of the care certificate and more.

A range of services are provided, including personal care, 24-hour care, end of life care, respite care, hospital discharge and dementia care. These are available 365 days a year, 24 hours a day, seven days a week, including bank holidays.

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Care Provided by Finch Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Finch Support Services Ltd
  • Person in charge
  • Ola Abdulraheem (Owner/Manager)

Finch Support Services Ltd Reviews (29)

Total of 29, showing 1-20
9.6

Finch Support Services Ltd has a Review Score of 9.6 (9.569) out of 10, based on 12 reviews in the last 2 years. Over all time Finch Support Services Ltd has 29 reviews.

Overall Experience

  • 19
  • 10
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Date Published

29
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5
12
17

Review from B W (Daughter of Client) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies from Finch Support Services looked after my mother for two years. They cared for my mother with tact and compassion and ensured that mum was comfortable, well groomed and dressed. Thanks to their care mum was able to stay in her beloved flat until the end. They gave me support and comfort
after mum had died, chatting about her over the phone and in a condolence card from the team. Thank you.

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Review from Alan H (Client) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a good service all round, thanks suits my old life.

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Review from L M (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more pleased with my carer and with Finch Support Services. The carers are great, I have no problems with them nor with the company as they all listen to what I say. Congratulations, they keep this client happy and you keep in touch which I have never had before.

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Review from Thomas M (Son of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always polite, dressed well and hardworking. The ladies do a very good job, Mother is 92 and can be a handful but they never complain. I am very happy with them.

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Review from S T (Daughter of Client) published on 21 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finch provided excellent, compassionate care for my bed-ridden Mother. They were thoroughly professional and patient. They dealt with a range of issues with kindness and skill. Communication with them was easy and helpful. They handled the complex needs of my Mother with a smile while also liaising
with the medical personnel when needed. They also offered a lot of support and comfort for me during my Mothers's last months. They kept excellent records of their work during every visit including food, drink, medicine, etc. The palliative doctor was impressed by their diligence. We felt blessed and lucky to have them and had full confidence.

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Review from J M (Client) assisted by family/friend published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable and caring, they have always turned up on time and been very helpful.

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Review from J S (Wife of Client) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very good service had by all the carers etc.

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Review from Vasos C (Husband of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service, no complaints. The service is good. We are more than happy. Can't say more.

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Review from J B (Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being looked after very well.

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Review from F S (Relative of Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost all the carers have been caring, friendly, flexible and professional. They have managed to fit in around a busy household without a problem. Staff at the office have also always been helpful.
One small thing, it would be helpful to know at what time we can expect each visit.

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Review from Millicent D (Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do love the carers that I have coming to me. They take the time to ask me how I am if I want anything throughout their call to look after me.
Please stop sending new people without asking me first.
Saying that, I have had joy with my carers each and every one of them.

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Review from O B (Wife of Client) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is treated with the utmost respect and care. Everyone is very polite and goes about their work (which is sometimes quite challenging) with good humour and in the most professional manner. My husband has aphasia and cannot complete forms.

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Review from S A (Husband of Client) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager visited the house the first day a carer was made responsible. Gave advice where necessary. Her overall visits were four. In between these visits, her assistants also visited. Complaints were dealt with speedily.

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Review from Richard D (Brother-in-law of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in the care of Finch Support Services in her flat for a couple of years now after her stroke.
The care manager has been truly magnificent in supporting my sister-in-law. She responds sympathetically and quickly to any issues we raise and has often got her own ideas to resolve
problems that arise.
Her team of carers have always been great too despite my sister-in-law not always being the easiest of people to support.
Thank you to the manager and thank you, Finch.

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Review from Nina W (Wife of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Finch Support Services for four years and found them excellent, especially this year when my husband condition deteriorated. We had a double-up team for four times a day and they made an amazing difference to my husband's and our quality towards the end of my husband's life. Thank you, Finch
and the Carers.

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Review from Vivienne W (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finch Support Services have provided an excellent service to my family.
Carers went out of their way to ensure that my mother was comfortable.
The care and love shown have been consistent.
I would recommend them to friends and family.

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Review from Terry D (Son of Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are only a few weeks into our use of Finch Support Services, but what a difference they have made. We can now relax each day knowing that our mum has received caring and attentive visitors who have made her a hot meal, looked after her and even had a few pampering sessions. Whilst Mum's condition
means she doesn't remember the carers or their visits, she subconsciously looks out for them and her mood has noticeably lifted once they have been in. This is a superb service and the girls who look after Mum are nothing short of angels.

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Review from F H (Client) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are reliable and helpful and make me feel safe.

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Review from Marion C (Wife of Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, always on time, respectful and caring.

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Review from P S (Client) assisted by family/friend published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a great experience so far.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Finch Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Finch Support Services Ltd is calculated as follows: ( (46 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Finch Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Finch Support Services Ltd

What Type of Services does Finch Support Services Ltd offer?

Finch Support Services Ltd offers Home Care.

How many Carers does Finch Support Services Ltd employ?

Finch Support Services Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Finch Support Services Ltd to verify any information. View our terms and conditions. Finch Support Services Ltd has a Premium Service – more info.