Finch Support Services Ltd

Anerley Town Hall, Anerley Road, London SE20 8BD
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9.6 29 Reviews
  • Finch Support Services Ltd, London
Finch Support Services provides both physical and emotional support for people living in their own homes. Their services enable people to remain independent in their home for as long as possible, encouraging them to live a positive and fulfilling life.

Lambeth and Bromley Borough is among the boroughs they supply.

The services provided are person-centred and tailored to individual needs. Clients are involved in the planning of their care and will always be informed of even the slightest of changes that could impact their daily routine.

Staff at Finch Support Services are friendly, helpful and professional; they are passionate about what they do and proud of it.

All new staff members have undergone a full enhanced DBS check and completed all the mandatory standards of the care certificate and more.

A range of services are provided, including personal care, 24-hour care, end of life care, respite care, hospital discharge and dementia care. These are available 365 days a year, 24 hours a day, seven days a week, including bank holidays.

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Care Provided by Finch Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Finch Support Services Ltd
  • Person in charge
  • Ola Abdulraheem (Owner/Manager)

Finch Support Services Ltd Reviews (29)

Total of 29, showing 21-29
9.6

Finch Support Services Ltd has a Review Score of 9.6 (9.569) out of 10, based on 12 reviews in the last 2 years. Over all time Finch Support Services Ltd has 29 reviews.

Overall Experience

  • 19
  • 10
  • 0
  • 0
  • 0

Date Published

29
4
5
12
17

Review from Karina W (Daughter of Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Finch Support Services have provided my Mum with for the last few years has been excellent. They are professional, caring and diligent. I know that I can go to work and my Mum is safe and well cared for.

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Review from Wazir A (Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well behaved and courteous staff.

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Management

Treated with Dignity

Value for Money

Review from James O (Client) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finch support Services is very good. Very accommodating. Workers are faithful and caring.

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Review from J S (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints at all. Carers very helpful.

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Review from S W (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My main carer is perfect. There are a couple of other carers as well. There is always someone available should I need them.

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Review from P W (Client) assisted by family/friend published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good and carers are usually helpful and caring.


Time management is sometimes a problem, with carers arriving late - not enough travelling time between jobs?


The manager is always helpful and pleasant.


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Review from Charles B (Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience. I found the care workers very good and nice people.

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Review from Sandra R (Daughter-in-law of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked the above company to provide care for my Father-in-law when he became unable to look after himself.
At the first meeting, the manager arrived with the carer to get to know my Father-in-law, assess his home and have a full discussion with myself and my husband. Subsequently, two other carers
were introduced and "trained up" by the initial carer before visiting on their own.
All three carers were friendly, professional, reliable and caring. When necessary, they called an ambulance and waited with my Father-in-law until help arrived.
Communication between the carers, manager and us was always good and our needs were accommodated when circumstances changed. We were very impressed.

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Review from V M (Wife of Client) assisted by family/friend published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been excellent and one of the carers is a wonder, cannot praise him enough.

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Management

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Value for Money

Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Finch Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Finch Support Services Ltd is calculated as follows: ( (46 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Finch Support Services Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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