Bridgewater Home Care (Bolton)

Peel House, 2 Chorley Old Road, Bolton BL1 3AA
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8.6 15 Reviews
  • Bridgewater Home Care (Bolton), Bolton
Bridgewater Home Care understands that finding trustworthy and reliable domiciliary care in Bolton can be extremely overwhelming. It can be extremely difficult to find credible, reliable, and trustworthy care where you can feel relaxed and confident with the service.

However, at Bridgewater Home Care their ethos is built on achieving the highest standards at all times, starting with the individual. They get to know each client and their family on a one-to-one basis to understand their personality, hobbies and preferences which enables them to provide care and support that is completely suited to the client’s needs and requirements.

They are a part of Bridgewater Home Care a leading provider of non-medical, relationship focussed, care at home for vulnerable adults and pride themselves in the exceptional quality of their care and their highly skilled team.

Their services include:   

• Companionship   
• Home help & housekeeping
• Personal care
• Medication assistance
• Specialist care
• Alzheimer’s and dementia care
• Respite care
• Live-in care
• …and much more!

At Bridgewater Home Care in Bolton they have a dedicated team of professionals to support and guide you through your journey who are highly trained, experienced and available 24 hours a day. They ‘go above and beyond’ so you can feel confident that your loved one is in excellent hands.

The goal of Bridgewater Home Care is to provide an exceptional service built on brand values of quality, reliability, trust and exceeding expectations. The team in Bolton provides a service that gives families the peace of mind that their loved ones are in safe hands and receive the care they so rightly deserve.

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Care Provided by Bridgewater Home Care (Bolton)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Elebert-Morgan (Managing Director)

Funding & Fees Guide for Bridgewater Home Care (Bolton)

  • Prices

  • £27.50 - £36.00 per hour

  • Price is dependant on service provided


Bridgewater Home Care (Bolton) Reviews (15)

8.6

Bridgewater Home Care (Bolton) has a Review Score of 8.6 (8.583) out of 10, based on 4 reviews in the last 2 years. Over all time Bridgewater Home Care (Bolton) has 15 reviews.

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Review from P T (Husband of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent timely service. Friendly, affable and helpful. Luke another family member.

Reply from Diane Elebert-Morgan, Managing Director at Bridgewater Home Care (Bolton)

Thank you for the review, we really appreciate you taking the time to do this. We will contact you soon to understand the scores and endeavour to make the 4's into 5's!


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Review from M G (Client) assisted by family/friend published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At the initial meeting I was told that I would have 2-3 carers so I would get to know them. I see a lot more than that a lot of whom seem to be new so it makes it difficult to form a relationship.
Some of the carers (usually more experienced) go over and above to help, but some of the younger ones
don't appreciate the difficulties of Parkinson's Disease. Those that do understand are very good at knowing when I am "off" ad just get on with the tasks.

Reply from Diane Elebert-Morgan, Managing Director at Bridgewater Home Care (Bolton)

We have been expanding the team and training less experienced staff as we try to support more local people to stay at home and remain independent. The senior staff are already proficient in supporting our clients with Parkinson's disease. As a result of your input, we have now booked additional training for ALL staff which will take place over the next 3-4 weeks. Thank you for raising this, we always welcome feedback.


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Review from Jackie T (Daughter of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with service provided by Bridgewater, all the staff and carers made a stressful situation so much easier for us. The carers are so kind and helpful, nothing was too much trouble for them.

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Bolton)

Thank you very much for your kind words. Your comments are appreciated and we are very pleased that you are happy with the service.


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Review from Linda M (Daughter-in-law of Client) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the exceptional care provided by Bridgewater Home Care. They have been providing companion care for my mother-in-law, who is living with dementia, for several months now and we are incredibly grateful for their support. They always go above and beyond, ensuring that
Mum receives the very best care possible. One staff member, in particular, has become like a best friend to my mother-in-law. Her kindness, compassion, and expertise have been invaluable in helping Mum to feel comfortable and safe. What sets Bridgewater Home Care apart is their commitment to truly getting to know its clients and their families. They take the time to understand individual needs and preferences and tailor their care accordingly. It is clear that they genuinely care about their client's well-being and go out of their way to make a positive difference in their lives. I highly recommend Bridgewater Home Care. They are an outstanding company, with an exceptional team of caregivers!

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Bolton)

Thank you so much for your kind words. Your feedback is very much appreciated and we are privileged to care for your mother-in-law. Best wishes, the Bridgewater family.


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Review from Caroline B (Wife of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service provided, which includes a night sitter and carers every morning. All the carers are polite, friendly and respectful and treat me and my husband with dignity. Nothing is too much trouble, and they all go above and beyond to ensure my husband is well cared
for.

Reply from Claire Ashcroft, Registered Care Manager at Bridgewater Home Care (Bolton)

That's great to hear that you are extremely happy with the service that we provide. Thank you so much.


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Review from P M (Mother of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office is good to deal with, easy communication. My son was quite happy and relaxed with the carers, who he accepted into any part of his house as he has refused people before.

Reply from Claire Ashcroft, Registered Care Manager at Bridgewater Home Care (Bolton)

Thank you so much for taking the time to leave us a review. I am so pleased that your son feels happy and relaxed with our Care Specialists at Bridgewater Home Care.


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Review from Fiona P (Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies treat Mum with a great deal of dignity and respect, as they would their own relative.
They smile with her when she’s happy and help her through the not too good days. My brother and I work alongside the Bridgewater team, communication from them is always relevant, pertinent and accurate,
with Mum at the forefront of every decision we make together as a team. Mum would not be able to stay at home ( where she wants to be) without the help we have from Bridgewater.

Reply from Claire Ashcroft, Registered Care Manager at Bridgewater Home Care (Bolton)

Thank you so much for your lovely review. It is great to hear that your mum is able to remain at home with the support of the care specialists from Bridgewater Home Care.


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Review from A H (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The careers that come to mum have done a great job from day one. She feels very comfortable with them and something that is very important to her is the way they share stories about their families. Mum is on her own for a large part of the day so the carers visit is a welcome break. Then when I visit
she enjoys repeating these stories to me. At 95, mum needs help with showering and dressing which was difficult for her to accept at first but the carers were so professional and thoughtful in the way they treated her, that mum is very happy and relaxed with them. For me, if mum is happy then so am I. A big thank you to all the staff.

Reply from Phil Eckersley, Managing Director at Bridgewater Home Care (Bolton)

Thank you very much for taking the time to review us. We are delighted that you are happy with our service and thank you for your custom!


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Review from C MB (Wife of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Bridgewater enough for their help and support. The carers are excellent, always professional, kind, helpful, patent, polite and go over and above to care for my husband.
They do everything they can to ensure both my hubby and myself are happy.
They always arrive smiling, cheerful and
on time.
Should we have any queries the office staff and management sort them without any issues.
All in all I would definitely rate Bridgewater Bolton as ‘The cream of the crop’ I only wish I could do more to thank them.

Reply from Abigail Sharples, Registered Care Manager at Bridgewater Home Care (Bolton)

We are thrilled that you are so happy with our service, we aim to provide an excellent person centered approach to our care and it looks like we are achieving that. Thank you very much for your review, it means so much.


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Review from Ken L (Client) assisted by family/friend published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class service.
Staff very friendly but professional at all times. The app is especially useful to inform me of times of future visits.
Thank you, Bridgewater.

Reply from Abigail Sharples, Registered Care Manager at Bridgewater Home Care (Bolton)

We are so pleased you like that we are paperless and you can monitor everything via the app, thank you for your kind comments.


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Review from Linda P (Client) assisted by family/friend published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reputation of your company rests on the shoulders of your care workers and the quality of their work. My experience of the carers has been excellent and every one of them has been professional, thorough, empathic and have helped me to preserve my dignity.

Reply from Abigail Sharples, Registered Care Manager at Bridgewater Home Care (Bolton)

This is wonderful to hear, thank you for your review.


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Review from V R (Wife of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never used home care before, we were a little dubious about what it would be like but found it quite delightful to welcome the carers into our home.
All the carers are friendly, polite and do an excellent job.

Reply from Abigail Sharples, Registered Care Manager at Bridgewater Home Care (Bolton)

It is so lovely to hear this, and I am so glad you are finding the care by our care specialists a positive experience.


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Review from F C (Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers have made a huge difference to my life since they started coming. My mental health has stabilised, and that is in the very large part to the support I receive from my carers. I cannot praise them highly enough. Bridgewater Home Care is very well run, and I know that should there be an issue,
it will be dealt with immediately. They are very efficient and very caring.

Reply from Abigail Sharples, Registered Care Manager at Bridgewater Home Care (Bolton)

Thank you so much for this lovely review. It means so much to our team, and we are so happy to hear that we have been able to make a difference in your life.


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Review from A S (Daughter of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have superb help and support from both management and staff of Bridgewater to care for my frail 93-year-old, bed-bound mother.
The staff bring humour and endless patience, and the management has complied with all my occasional special request.
I have never had any cause for complaint.

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Review from A G (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending this company. All the ladies who visit me are very professional, whilst being friendly and caring at the same time. I feel so safe in their hands.

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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Bridgewater Home Care (Bolton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bridgewater Home Care (Bolton) is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Bolton) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (5)

Diane

Diane Elebert-Morgan

Job Title: Managing Director

Joined: 2010

As passionate people, we started our journey to establish a homecare business driven by our shared dedication to provide outstanding care to people in their own home.
Witnessing first hand (with our Mum, Dad/Grandma, Grandad) the challenges faced by families in finding reliable, personalised care for their loved ones, we agreed to create a solution that prioritises quality, reliability and trust.


Our care specialists are the heart and soul of our operation. Handpicked for their exceptional skills, unwavering dedication, and compassionate nature, our team is committed to providing the highest standard of care to every individual we serve. Trained extensively in best practices and equipped with a wealth of experience, our care specialists approach their work with empathy, professionalism, and a genuine desire to make a difference in the lives of others.


Whether it's assisting with daily tasks, providing emotional support, companionship or offering specialised care for basic medical needs, our specialists go above and beyond to ensure the comfort, safety, and well-being of our clients. With their expertise and commitment, they are the cornerstone of our mission to be the best in homecare.


Together, we will all strive to care for your loved one as we did for our own.


With love,
Diane, Andy & Liam


Kirsty

Kirsty Austin

Job Title: Registered Care Manager

Joined: 2019

As registered manager I am responsible for the day-to-day running of a homecare or domiciliary care service. Also for ensuring that our service meets all legal and regulatory requirements, and that it provides quality care for our care recipients.


As a registered manager I am registered with the Care Quality Commission (CQC) in order to work in this role, and I have relevant qualifications, experience and training to do the job properly. I am also responsible for supervising staff and ensuring that they receive adequate training and ongoing support.


I have seen the difference that outstanding care can make to peoples lives and I am passionate to ensure that our carers go above and beyond.


Olivia

Olivia Crawford

Job Title: Marketing Manager

Joined: 2020

I joined Bridgewater Home Care (and the care industry) in 2020 after a career in the accountancy world. It was a big change of direction for me, but I love working alongside the Bridgewater Family and helping to deliver a service that means so much to those in our local communities.


Sally

Sally Kelly

Job Title: Brand Compliance Manager

Joined: 2012

Sally is our Brand Compliance Manager for the whole Bridgewater Home Care network.


Cheryl

Cheryl Ballington

Job Title: Senior Care Specialist

Joined: 2017

Cheryl is an invaluable member of our team at Bridgewater Home Care, beginning as a Care Specialist and working up to her Senior Care Specialist position, supporting not only clients but other members of the team.


Frequently Asked Questions about Bridgewater Home Care (Bolton)

What Type of Services does Bridgewater Home Care (Bolton) offer?

Bridgewater Home Care (Bolton) offers Home Care.

How many Carers does Bridgewater Home Care (Bolton) employ?

Bridgewater Home Care (Bolton) employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Home Care (Bolton) to verify any information. View our terms and conditions. Bridgewater Home Care (Bolton) has a Platinum Service – more info.