What Type of Services does Right at Home (Mid Sussex) offer?

Right at Home (Mid Sussex) offers Home Care.

How many Carers does Right at Home (Mid Sussex) employ?

Right at Home (Mid Sussex) employs 55 carers.

Right at Home (Mid Sussex), Suite 2, Lion House, Folders Lane East, Ditchling Common Indl Estate, Hassocks, West Sussex BN6 8SG

Review from S B (Daughter of Client) published on 20 March 2025
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Overall Experience

We cannot find anything negative to say about this company and the staff. Everyone went beyond our expectations and were so focused on my mum and keeping her safe and happy.
We were sorry to have to move on and leave everyone's smiling faces!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It was an absolute delight looking after mum - it's no wonder the CareGivers were always smiling! We are very grateful for the opportunity to have supported her and hope she is happy and settled in her new home.

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Review from J R (Daughter-in-law of Client) published on 20 March 2025
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Overall Experience

They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for the kind review. We understand that that sometimes it is a big step for someone to accept help at home, as rightly people generally like to be as independent as possible for as long as possible. We will always look to encourage independence, just 'filling in gaps' where required and know that it is a privilege to be invited to support clients in their own homes, which requires a great deal of trust. It is great to hear when a client has trust in us and has actually begun to look forward to our CareGiver visits!

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Review from Nikki J (Daughter of Client) published on 19 December 2024
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Overall Experience

Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt

their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

What an absolute pleasure it was to support your mum and aunt - what a couple of characters! The CareGivers loved the opportunity to take them out and about. We are so pleased to hear that we were able to give you the reassurance and support you needed, and are very grateful for this kind review and recommendation.

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Review from Gillian T (Daughter of Client) published on 25 November 2024
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Overall Experience

Right at Home Mid Sussex has looked after my mum for the last few years, and we cannot praise them highly enough. From the management and office staff to the carers, they are all so helpful and approachable. The carers really do care about their clients and the 45-minute visits mean that they have time

to really get to know them. We've now reached a stage where my mum needs to go to a care home due to increasing confusion and frailty, but the Right at Home team have supported her to stay at home as long as possible. I would absolutely recommend their services.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It has been a joy to have supported Mum over these past few years. What an incredible lady! We are so pleased we were able to make a difference and support the family in keeping her safely at home all these years, and we thank you for giving us the opportunity to build this relationship with you, your mum and the family.

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Review from Andrew E (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience

My family used Right at Home (Mid Sussex) to care for both my father and mother towards the end of their lives. The experience we had was faultless from start to finish. The office is very well organised in managing the care and rotas and the care provided was exceptional. My mother and father were

very well looked after and it allowed them to stay in their home for as long as possible. The team has been amazing, thanks so much.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you so much for leaving such a wonderful review about our services. We always try and go above and beyond to support our clients and their families, and we are fortunate to have an incredible office support team and amazing CareGivers who enable us to do so. It was a joy and a privilege to have supported Mum and Dad in their later years. Hopefully, we gave the family the comfort and the support they needed during what can always be a difficult time.

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Review from S F (Daughter-in-law of Client) published on 17 July 2024
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Overall Experience

We could not recommend Right at Home highly enough. All of the team who supported my in-laws over the last few years were & are incredible people who showed such incredible patience & care. My in-law's worst fear was to die in hospital & the Right at Home's level of exceptional service ensured they

had the choice to remain at home right till the end despite medical & personal care challenges. Whilst care packages were being arranged we experienced support from other care providers in the area so had first-hand experience of what good looks like & it is most definitely the Right at Home team. Thank you to the manager & her amazing team.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Wow - what a wonderful review! As you know, we had supported your in-laws for a few years and it has been an absolute privilege to get to know them during this time and be part of their lives. It was a particular privilege that we were able to support them both right to the end, which as you say was what they both wanted.

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Review from T E (Son of Client) published on 13 May 2024
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Overall Experience

Right at Home have been really great. My dad’s well-being and health have improved hugely since the carers started coming. All the carers have been lovely and the coordinators have been super responsive, flexible and great to work with. It’s such a weight off my mind to know they are looking after my

dad so well. Highly recommend. Thank you!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It is so lovely to hear that someone's health and well-being has improved as a result of our visits. It is always gratifying to know we have made a positive difference to the lives of our clients and in turn have given peace of mind to their families. Thank you for the fantastic review!

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Review from A S (Son of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience

I would highly recommend the Right At Home team. Mum is 80 and suffers from dementia. She's lived in this area for the last 55+ years, so the fact that all the care staff are recruited locally is valuable because it means they can chat to Mum about the things she is familiar with. The care staff, capably

managed by the managers, are friendly, reliable, and patient. They are also punctual and stick to their pre-arranged time slots, which is not the case with all care agencies. The service is managed through an app which we have access to via a portal. It is incredibly useful for my brother and me to be able to read the carer notes for each visit and check on the roster and tasks being undertaken. Because the service is good, it is also in high demand, which leads to the one minor issue - if you need care staff at peak times of day (mealtimes etc...) you may have to join a waiting list. Again though, I think this is true of all care agencies at the moment. Thank you Right At Home.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It is a delight to visit your mum, who is an absolute character. As you know, it has been important to balance attending to her needs with supporting her desire to remain as independent as possible, however hopefully we've got the balance about right for her to remain safe in her own home. Thank you for taking time to offer such a comprehensive review - we really appreciate the feedback.

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Review from Len S (Nephew of Client) published on 8 May 2024
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Overall Experience

Excellent care provider giving care to family and patients alike.
The care and attention given to my aunt was so reassuring to us as a family. The quality and standard of the caregivers employed by Right At Home provide confidence to clients.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for reviewing our services. It was a joy to support your aunt this past year or so and we hope she will be very happy in her new home.

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Review from A R (Daughter of Client) published on 8 May 2024
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Overall Experience

Right at Home support my Mum who has dementia and my Dad. Right At Home provide support with meals, meds and household but most importantly are kind and caring to my parents, so important as they are now the only social contacts my parents have on a day to day basis. The manager at Right At Home is

always friendly, patient, kind and understanding which helps me to manage my parents' care from a distance. Mum and Dad both love seeing the carers and look forward to them arriving. Without Right At Home my parents would not be able to still live in their own home.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

We really value the relationship we have built with your lovely family these past few years and the time we are able to spend with your parents. It is heartening to see them still living very happily in the home which they clearly love. Thank you for your very kind feedback - we will ensure in particular your comments about our Registered Manager are passed on!

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Review from Michelle J (Daughter of Client) published on 6 December 2023
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Overall Experience

Right at Home (Mid Sussex) have provided an excellent service supporting my mum and aunt who both have dementia. They constantly want to go out and the team have supported them with taking them to coffees, shops and places of interest. I highly recommend the support they give to clients and their families.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Our CareGiver team really value the relationship they have with your family and thoroughly enjoy the time they are able to spend with them. They are an amazing duo!

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Review from Jane D (Wife of Client) published on 30 November 2023
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Overall Experience

We are very happy with the service we receive. Notification email each week letting us know the name of the carer. Always very good care taken. The care company are very good at trying to keep the same carer each week, which helps so much with anxiety or worries of going with a stranger. The main office

is very accommodating with requests or changes asked for.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your kind words. It is one of our company values that we try and maintain as much continuity of care as possible, so it is great that this is the experience you are having and that our service is proving valuable to you.

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Review from Anne M (Mother of Client) published on 17 August 2023
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Overall Experience

My daughter has two carers a week in the morning. They arrive on time, always happy, chatty and friendly. She goes out into the community doing all sorts of fun activities. My daughter enjoys spending time with her carers. I'm happy knowing she is in good caring hands. All the staff in the office are

very professional, caring people. As her mother, I'm delighted.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It is an absolute joy to support your daughter. She is a ray of sunshine and she lights up the office when she drops in to see us! We are delighted that you put your trust in us and are very proud of the relationship we have built with your family over these past few years.

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Review from Rebecca B (Wife of Client) published on 15 August 2023
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Overall Experience

I really cannot recommend these carers enough. They were brilliant. They have looked after my husband who has MND and provided the best possible care you could imagine. They genuinely really cared for my husband and tended to his every need. They also worked so hard helping me by cleaning the house,

washing up, hoovering and anything else that needed doing. They also provided support and good advice where it was needed. They were always punctual, always happy and very engaging with us and we felt really comfortable having them in our home. My husband was particularly impressed by the foot massages he used to get. They really are second to none.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It is so kind of you to post such a lovely and comprehensive review and it was a delight for our team to have got to know you and your husband. If you need any support or advice in the future, please don't hesitate to get in touch.

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Review from M F (Son of Client) published on 11 May 2023
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Overall Experience

Right At Home were caring for my mum at the end of last year and are now caring for my dad.
This is how good they are.
You simply wouldn’t want anyone else caring for them!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Praise indeed! Many thanks for such a fantastic review. I'm sure you know what a privilege it has been for us to support your mum and dad - they are amazing people, and it has been our pleasure to have had the opportunity to get to know them.

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Review from Amanda M (Daughter of Client) published on 6 May 2023
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Overall Experience

Right at Home provide an exceptional level of care. I have been continually impressed with the service they provide. They have never put a foot wrong in what was a very complicated caring situation. The whole team has one aim, to ensure the client is looked after as if a member of the family. They offer

a personal service and go above and beyond to achieve this. They are always punctual and the minimum 45 minutes visits ensure the carers really get to know the people they are looking after, spending quality time with them and all done with a smile and in good humour. They are a fantastic team and highly recommended.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

That is such a lovely review of our services. Thank you for your very kind words. We are very fortunate to have a fantastic team who love to go the extra mile offering person-centred care for all of our clients, and are so pleased that the quality of our services are being appreciated.

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Review from Nigel H (Son of Client) published on 23 February 2023
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Overall Experience

Thank you to the senior caregiver and caregiver for all the support and help you offered my mother. The care is exceptional and the attention to detail is brilliant. It may have been only a short period of 6 weeks while waiting for a care residence placing but both Mum and I thank you so much. Very

professional trustworthy people working for a well-run company. Regards.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your very kind testimonial. We do know the members of staff to who you refer and will ensure we pass back your feedback. We are so glad we were able to assist so positively and wish Mum all the very best in her new setting!

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Review from Jacqui T (Daughter of Client) published on 26 January 2023
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Overall Experience

Right at Home have provided excellent care for my mother for more than 2 years. As her Alzheimers has deteriorated they have adapted with her enabling her to remain living independently with dignity.
Whilst we have agreed on activities I've been impressed by the ingenuity they have exercised to encourage

eating, exercising and personal care to be carried out when Mum was, at times, reluctant. I would recommend their service to anyone who needs carers.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It has been an absolute joy to have supported your mother these past couple of years, and help keep her safe at home for as long as possible. Our caregivers have always been very fond of her and are proud of the relationships they have built with her and the family. An absolute highlight was, of course, the privilege of escorting her to your wedding! Thank you for your very kind words and for your support of Right at Home.

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Review from Kate G (Daughter of Client) published on 24 January 2023
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Overall Experience

The amazing Right at Home team have supported our family through some very difficult times over the last few weeks. The care team has been kind and compassionate to my parents and the administration team have been flexible and kept us up to date with availability. Not only that but they have communicated

with other social and medical partners on our behalf.
Without their help, I have no doubt that we would be in a very different and much more uncomfortable place than we are today.
Thank you all for your help, support and professionalism. Highly recommended.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It was a pleasure to have helped in whatever way we could in these recent difficult weeks. Hopefully things will improve for your family in the coming months, leading to a much more settled time.

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Review from Alexandra R (Niece of Client) published on 4 January 2023
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Overall Experience

The wonderful team of carers from Right at Home continue to provide excellent support and care, allowing my aunt to fulfil her wish to remain in her own home. The kind, gentle and considerate way they help, while maintaining my aunt's dignity, is amazing. Their expertise and experience liaising with

doctors and community nurses is invaluable and obvious that they have a very good, longstanding relationships with various other support organisations. Their communication, regular updates and quick flexibility to arrange extra visits, is great. We have been so impressed with their dedication and reliability- despite recent challenging travelling conditions in snow, the carers continued to arrived for every visit. Heartfelt thanks to them, they are highly recommended.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for such a lovely review. It is very kind to pay such an amazing tribute to the flexbility and expertise of all of our teams - both the management team and our fantastic CareGivers. We do pride ourselves on giving the best possible person-centred support, so it is extremely reassuring when we hear we are on the right track.

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