Monday to Friday - £30.75 per hour
Weekend - £34.25 per hour
Uplift for Bank Holidays
Right at Home (Mid Sussex) has a Review Score of 9.9 (9.927) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Mid Sussex) has 87 reviews.
Review from Adrian R (Son of Client) published on 23 December 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
As you know, we have always valued the relationship we have had with you and your family in recent years, and it has been a privilege to have had the opportunity to support you. We really appreciate the very comprehensive review of our services and thank you for your very kind words. As you say, we do set ourselves very high standards of care, and it is hugely gratifying to receive the feedback that we are somewhere near reaching these standards!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S P (Daughter of Client) published on 22 December 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
That's very kind to give us this feedback. It was an absolute pleasure to have known your mother and a privilege to have supported the family at such a time of need.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joanne S (Daughter of Client) published on 20 December 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Wow! What a wonderful review! Thank you so much for your kind words, which we will ensure are passed back to our team. It is always great to hear that we are on the right track!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen E (Client) published on 19 December 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for using Right at Home to support you during your recent convalescence and for taking the time to review our services. We are delighted that you are in a position where you don't need our services anymore and wish you all the very best for the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B F (Client) published on 28 November 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your kind feedback. I've noted that you haven't given 'full marks' for the care/support we provide, so we will be in touch to see if there is anything else we can do to further improve the service we offer you, as we always aim to provide the best possible service!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S M (Niece of Client) published on 14 November 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for such a kind and comprehensive review. We are pleased to hear that the support we gave was valued, and it was our privilege to have been there for your aunt and the family at your time of need.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ron P (Client) assisted by family/friend published on 22 September 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
We love your funny ways! I'm glad that you appreciate our ethos of introducing CareGivers to our clients. We feel it is a really important part of our service to make sure that staff understand the care plans and that clients don't have strangers coming through the door.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol C (Niece of Client) published on 16 September 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for such a comprehensive and overwhelmingly positive review about our company. It is such a reassurance to know we made such a difference in your aunt's life. It was an absolute privilege to give her the support she required in the way she wanted, and a delight for our staff to have got to know her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V W (Client) assisted by family/friend published on 29 August 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It's really kind of you to review our services. We are delighted that you feel you are getting a good balance of retaining your independence, but with our team just helping out with a few things where required.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P M (Daughter of Client) published on 25 August 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Oh, wow! It is hugely gratifying to hear such an amazing testimony to our fantastic team, paying tribute to these subtle characteristics. It is a joy and a privilege to have supported your family in recent years.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra C (Daughter of Client) published on 20 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your kind feedback. It is great to hear that mum is reassured by the support of our team, and this in turn is giving you the reassurance you need. It is really crucial for us to make sure wherever possible staff arrive at the times they are scheduled to, as we know how important this is for our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from U P (Client) published on 20 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
We are glad that you have such a lovely relationship with our staff and enjoy their company. It is also great that they are helping you lead the independent lifestyle you are hoping for. Long may it continue!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P B (Client) published on 18 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your lovely feedback - it is great to hear how much our support has been appreciated. We know who the team member is, so we will ensure this glowing tribute is passed back!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jo T (Daughter of Client) published on 14 July 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your kind review. It is an absolute joy to support your dad and we are so pleased to hear that our services really make a difference and are so highly valued by your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan B (Client) published on 14 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It was an absolute privilege to support you and your husband during a very difficult time, and I know our Office and CareGiver teams hugely valued the relationships which were built. Thank you for your very kind comments - point taken about the bed making!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K E (Daughter of Client) published on 11 July 2022
Submitted via Website •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for such lovely feedback. We really value the relationship we have had with your family in recent years and it is really gratifying to know that Mum feels reassured by the presence of our teams. We are always very happy to help out whenever we can.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Linda L (Client) published on 11 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you kindly for your feedback in appraising our overall services. We feel very blessed to have such an amazing team of caregivers and such a fantastic office support team. It was a pleasure to support you and we are delighted that you are now back on your feet and no longer need us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R D (Husband of Client) published on 11 July 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for reviewing our services. We are delighted that you felt we provided an excellent service. It is always reassuring to hear that we are on the right track. Please don't hesitate to contact us again in the future if you feel we can be of assistance.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Keith P (Client) published on 17 January 2022
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
We are really happy to hear that our service gives you the security you are looking for. Thank you for choosing us to provide your support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joyce K (Client) published on 9 August 2021
Submitted via Postal Card •
Report
Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It is an absolute joy and delight for our staff to visit you and spend time with you. I think I know the carer you refer to with who you have specifically built a fantastic relationship with! I know the feeling is mutual!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.927) out of 10 for Right at Home (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.927 for Right at Home (Mid Sussex) is calculated as follows: ( (89 Excellents x 5) + (7 Goods x 4) ) ÷ 96 Ratings = 4.927
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Mid Sussex) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2016
Andy joins the Right at Home network, after a long career in the leisure industry. Initially working as a qualified golf professional, his career branched into management, latterly managing large proprietary golf and fitness resorts.
In early 2016 however Andy decided it was time to channel his abilities into a business of his own, and of which he could be proud. Andy’s parents were owners of two premier residential care homes in Burgess Hill, and so having grown up in and around the environment, it was a natural choice to follow a similar path.
Andy explains “I have long looked to use my skills and knowledge in developing my own business, and with years in customer service, management and public relations roles, the care industry seemed the perfect fit for me to contribute positively back to the local community which has served me so well for the past forty years.”
“Having seen first hand the richness that quality care can bring to the lives of the elderly, I feel passionately that I too can follow in my parents’ footsteps, and make a difference to those deserving our support and understanding.”
“I am determined that Right at Home will offer the best home care service in the Mid Sussex area. We are building a team consisting of the best CareGivers, providing them with the right support, training and career development, within a fantastic working environment. This in turn ensures that our clients come to receive the highest standard of ‘person centred’ care – how they want it and when they need it.”
Andy still lives in Burgess Hill, along with his wife, two children and their dog. He still loves the occasional game of golf, plays football, is a keen supporter of Burgess Hill Cricket Club, and when time allows, likes to do crosswords, tend to his beloved garden and try to master the ukulele!
Job Title: Registered Manager
Joined: 2018
Lou has always wanted to work in care and since leaving school has gained hands-on experience within a number of NHS settings, care homes, hospices and individual private home care.
She has been working for Right at Home since 2018. Starting as a CareGiver, she always looked forward to the challenge of getting to know new clients, their families and what works best to ensure they are well cared for and feel safe within their home environment. Although her role has changed over the years, her passion for the role hasn't.
She was very pleased to be nominated for the RAH CareGiver of the Year 2021 and very proud to have won against stiff competition from all over the country.
In early 2022 Lou completed a level 4 Diploma in Adult Care and then became the Registered Manager of Right at Home Mid Sussex, a role that she is incredibly excited about.
Job Title: Care Co-Ordinator
Joined: 2021
My name is Kerry Tyler and I have recently joined Right at Home Mid Sussex as their Care Co-Ordinator. I started in care in 2013 when I worked in a local nursing home. Having discovered how much I enjoyed care, I moved to a well-respected domiciliary care company where I stayed for 7 years, increasing my knowledge and progressing my career.
In 2020 I took a year out to have my daughter, Isabella.
I decided to join Right at Home in 2021, as a Care Co-Ordinator, having heard what a great company they were and how they put clients needs at the heart of what they do.
Outside of work, I enjoy taking my daughter and 2 dogs out for long country walks around Henfield and Sussex where I live. I enjoy cooking and learning new recipes that myself and my daughter can enjoy.
Job Title: Administrator
Joined: 2016
Throughout the earlier part of my working life, I held a variety of roles in financial reconciliation and administration, acquiring a number of business and book-keeping qualifications along the way. Fifteen years ago, I left day-to-day employment so that I could focus on bringing up our two young children.
I later became a Teaching Assistant at the children’s primary school, enjoying a role where I really felt as if I was able to make a difference, and which I continued until this year when we decided to set up the business.
I am really looking forward to supporting Andy in developing the Right At Home Mid Sussex business, and learning more about the care industry, which is something I’ve never had involvement in before. I will soon be undergoing the same stringent training programme as our other CareGivers, so that I too will be able to deliver care in the homes of those that need us.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Mid Sussex) to verify any information. View our terms and conditions. Right at Home (Mid Sussex) has an Enhanced Service – more info.