Right at Home (Mid Sussex)

Suite 2, Lion House, Folders Lane East, Ditchling Common Indl Estate, Hassocks BN6 8SG
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9.9 87 Reviews
  • Right at Home (Mid Sussex), Hassocks
Right at Home (Mid Sussex) provide home care for people who require additional assistance around the home. Whether that may be recovering from a hospital stay or full-time live-in care, CareGivers are motived to make a difference to the lives of clients and are carefully selected for their caring nature and character.

By offering minimum one-hour visits, care is focused around each client and their personal needs without having the need to rush off. Care can be tailored to meet the needs and goals of each individual. This could involve recovering from an illness, operation or supporting those living with an age-related condition. CareGivers can help with medication management, assist with bedtime routines and pet care, as well as offer companionship to clients.

Right at Home (Mid Sussex) is located near Burgess Hill and can support people living in the whole of the immediate Mid-Sussex area.

Care Provided by Right at Home (Mid Sussex)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Louise Berreen (Registered Manager)

Funding & Fees Guide for Right at Home (Mid Sussex)

  • Prices
  • Monday to Friday - £30.75 per hour
    Weekend - £34.25 per hour


  • Uplift for Bank Holidays


Right at Home (Mid Sussex) Reviews (87)

Total of 87, showing 21-40
9.9

Right at Home (Mid Sussex) has a Review Score of 9.9 (9.927) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Mid Sussex) has 87 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I couldn't have wished for a more lovely, caring, set of people to care for my parents. The dialogue has been excellent and they have always delivered a first-class service. They set themselves a high bar, differentiating themselves from other care providers, and really meet this. They supported Dad
going into hospital and gave Mum support when he died shortly after. They increased their care sympathetically to help Mum stay in her own home despite, dementia taking hold, and have always gone above and beyond. The care given has been practical and companionable washing up, appointments, cleaning, checking the fridge, applying creams, and chatting over a cuppa with a wordsearch to encourage social engagement. Also relighting the boiler, sorting out water pouring in through the roof, etc. Mum has now been admitted to hospital and will not return home. Right at Home have enabled her to remain in her own home for as long as possible. I really cannot recommend this team highly enough!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

As you know, we have always valued the relationship we have had with you and your family in recent years, and it has been a privilege to have had the opportunity to support you. We really appreciate the very comprehensive review of our services and thank you for your very kind words. As you say, we do set ourselves very high standards of care, and it is hugely gratifying to receive the feedback that we are somewhere near reaching these standards!


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home are an exceptional company. From day one my mother was treated with respect and dignity. All her carers she referred to as her friends. I would highly recommend this company. The carers go the extra mile for their clients. When my mother became very poorly at the end I couldn't ask for
better people to support us.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

That's very kind to give us this feedback. It was an absolute pleasure to have known your mother and a privilege to have supported the family at such a time of need.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home, Mid Sussex has an incredible team. From the front-line staff to those in the back office, all members of the team are kind, attentive, professional and most importantly caring. They care for my mum and stepdad at home with daily visits to prepare food, administer medication, assist with
showers and many other household duties. I would recommend them highly.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Wow! What a wonderful review! Thank you so much for your kind words, which we will ensure are passed back to our team. It is always great to hear that we are on the right track!


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Overall Experience  Overall Experience 5.0 out of 5

The company were easy to contact and all individuals were friendly, efficient and informative. The woman who called twice a week for my limited period of need was particularly helpful and pleasant to talk to.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for using Right at Home to support you during your recent convalescence and for taking the time to review our services. We are delighted that you are in a position where you don't need our services anymore and wish you all the very best for the future.


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Overall Experience  Overall Experience 5.0 out of 5

They are always on time, always efficient, follow instructions perfectly and repeat if necessary. They check to make sure they have completed everything before leaving. Wash and dry me pleasantly. I always enjoy their conversations and also their advice.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your kind feedback. I've noted that you haven't given 'full marks' for the care/support we provide, so we will be in touch to see if there is anything else we can do to further improve the service we offer you, as we always aim to provide the best possible service!


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Overall Experience  Overall Experience 5.0 out of 5

We were all nervous about our aunt having care at home, we need not have worried! She quickly began to bond with her lovely helpers - those were her words. Right at Home staff put her at ease and quickly encouraged her to make positive changes - we had been trying for ages. So reliable, and professional
and treated her with such dignity. Communication with the office was efficient and helped us be at ease. At such a tricky time in her life, we were very grateful for the support and kindness shown. Thank you.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for such a kind and comprehensive review. We are pleased to hear that the support we gave was valued, and it was our privilege to have been there for your aunt and the family at your time of need.


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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend you to everyone. Very impressed that two staff members come out to introduce a new carer each time to me. All the staff are very helpful and put up with my funny ways!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

We love your funny ways! I'm glad that you appreciate our ethos of introducing CareGivers to our clients. We feel it is a really important part of our service to make sure that staff understand the care plans and that clients don't have strangers coming through the door.


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Overall Experience  Overall Experience 5.0 out of 5

What an organised, caring company, Right at Home (Mid Sussex), is. I would recommend anybody worried about their loved one to apply for help. We started with just three quarters of an hour as my elderly Aunt needed help in the morning with washing, dressing and breakfast. It was a comfort to us, as
a family, that this morning routine set her up for the day. She looked forward to seeing the ladies (she asked for females) who treated her with love and respect and became friends. We did gradually increase the care which was so easy to do with a quick phone call. Unfortunately, after a year it became clear we would have to consider full time care away from the home. I have already recommended Right at Home as I have no hesitation in saying they are a first class company including the management.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for such a comprehensive and overwhelmingly positive review about our company. It is such a reassurance to know we made such a difference in your aunt's life. It was an absolute privilege to give her the support she required in the way she wanted, and a delight for our staff to have got to know her.


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Overall Experience  Overall Experience 5.0 out of 5

They are very caring, efficient and helpful in every way. Nothing is too much trouble they go above and beyond and enable me to be as independent as I can.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It's really kind of you to review our services. We are delighted that you feel you are getting a good balance of retaining your independence, but with our team just helping out with a few things where required.


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Overall Experience  Overall Experience 5.0 out of 5

Kindness, listening, expertise, problem-solving, caring, patience and skill from a wonderful group of carers.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Oh, wow! It is hugely gratifying to hear such an amazing testimony to our fantastic team, paying tribute to these subtle characteristics. It is a joy and a privilege to have supported your family in recent years.


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Overall Experience  Overall Experience 5.0 out of 5

Mum feels very safe and secure with the support provided. The staff are attentive and show genuine interest in my mother. I feel confident leaving my mother in their care. They always arrive a the correct time and willingly take on all the challenges that arrive.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your kind feedback. It is great to hear that mum is reassured by the support of our team, and this in turn is giving you the reassurance you need. It is really crucial for us to make sure wherever possible staff arrive at the times they are scheduled to, as we know how important this is for our clients.


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Overall Experience  Overall Experience 5.0 out of 5

Carers are very different but all have such individual talents to contribute to the care of and comfort of me. They have added to my confidence in living a 'normal' life. Thank you for all the laughter.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

We are glad that you have such a lovely relationship with our staff and enjoy their company. It is also great that they are helping you lead the independent lifestyle you are hoping for. Long may it continue!


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Overall Experience  Overall Experience 5.0 out of 5

Mum and I are very happy with the service you provide for us. In particular, one of her carers has become part of mum's routine and they get along like old friends regardless of the age difference. Her carer is a credit to your team, she is always so cheery, helpful and considerate and mum adores her.
This enables me to go to work knowing mum is in good hands and without your team, I couldn't do that so thank you. They are always able to accommodate changes in times when required which I've appreciated, with various appointments for mum recently.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your lovely feedback - it is great to hear how much our support has been appreciated. We know who the team member is, so we will ensure this glowing tribute is passed back!


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have always gone above and beyond for my dad, really looking out for him. Can't praise them highly enough. Without their kindness, dedication and thoughtfulness, I don't think he could maintain the independent life, living at home, that he wishes. It's like having an extra family member
on the team.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for your kind review. It is an absolute joy to support your dad and we are so pleased to hear that our services really make a difference and are so highly valued by your family.


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Overall Experience  Overall Experience 5.0 out of 5

The carers supplied by your agency were diligent, cheerful, discrete and above all caring. My husband looked forward to their visits and light-hearted banter which overcame any embarrassment which might have been him being a very private person. Infact he became 'chatty' which surprised me enormously.
Their thoughtfulness and kindness helped both of us through a very difficult year. I would however like to point out a little rudimentary training involving making beds up with sheets and blankets wouldn't come amiss as many are brought up with duvets, and could have been introduced to 'hospital corners' as part of their preparation for the job. They were all special people and completely undervalued by society as a whole, but appreciated wholeheartedly by my husband and I in an hour of need. Thank you.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It was an absolute privilege to support you and your husband during a very difficult time, and I know our Office and CareGiver teams hugely valued the relationships which were built. Thank you for your very kind comments - point taken about the bed making!


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Overall Experience  Overall Experience 5.0 out of 5

Can't thank Right at Home enough for the care and attention they give to Mum. She has been looked after by them for several years and we have always found the carers excellent. Mum never worries about which of 'her ladies' is coming. We have had a couple of incidences where we needed care cover at short
notice and Right at Home have always found a member of staff to help.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for such lovely feedback. We really value the relationship we have had with your family in recent years and it is really gratifying to know that Mum feels reassured by the presence of our teams. We are always very happy to help out whenever we can.


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Overall Experience  Overall Experience 5.0 out of 5

Very efficient caring, kind and friendly girls. Nothing was too much trouble. I feel extremely well looked after. Management organisation is excellent.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you kindly for your feedback in appraising our overall services. We feel very blessed to have such an amazing team of caregivers and such a fantastic office support team. It was a pleasure to support you and we are delighted that you are now back on your feet and no longer need us!


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Overall Experience  Overall Experience 5.0 out of 5

The service was excellent. We called for a temporary pause so we could assess what both our needs might be in the future.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for reviewing our services. We are delighted that you felt we provided an excellent service. It is always reassuring to hear that we are on the right track. Please don't hesitate to contact us again in the future if you feel we can be of assistance.


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Overall Experience  Overall Experience 5.0 out of 5

Pleasure that it's local and kept to short distances. Good quality and security for my problems.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

We are really happy to hear that our service gives you the security you are looking for. Thank you for choosing us to provide your support.


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Overall Experience  Overall Experience 5.0 out of 5

My need for care at home is more social. I live in a retirement flat and need help with shopping and a bit of socialising. When out, my carer and I start off having a coffee and a sandwich in a cafe or we go to a garden centre and then the food shop and go to the bank. I find the outing very relaxing
and we put the world to rights and have a laugh. I will admit that there has been a carer who was like the daughter I never had. That is praise indeed.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It is an absolute joy and delight for our staff to visit you and spend time with you. I think I know the carer you refer to with who you have specifically built a fantastic relationship with! I know the feeling is mutual!


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Right at Home (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Right at Home (Mid Sussex) is calculated as follows: ( (89 Excellents x 5) + (7 Goods x 4) ) ÷ 96 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Mid Sussex) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Andy

Andy McNiven

Job Title: Managing Director

Joined: 2016

Andy joins the Right at Home network, after a long career in the leisure industry. Initially working as a qualified golf professional, his career branched into management, latterly managing large proprietary golf and fitness resorts.


In early 2016 however Andy decided it was time to channel his abilities into a business of his own, and of which he could be proud. Andy’s parents were owners of two premier residential care homes in Burgess Hill, and so having grown up in and around the environment, it was a natural choice to follow a similar path.


Andy explains “I have long looked to use my skills and knowledge in developing my own business, and with years in customer service, management and public relations roles, the care industry seemed the perfect fit for me to contribute positively back to the local community which has served me so well for the past forty years.”


“Having seen first hand the richness that quality care can bring to the lives of the elderly, I feel passionately that I too can follow in my parents’ footsteps, and make a difference to those deserving our support and understanding.”


“I am determined that Right at Home will offer the best home care service in the Mid Sussex area. We are building a team consisting of the best CareGivers, providing them with the right support, training and career development, within a fantastic working environment. This in turn ensures that our clients come to receive the highest standard of ‘person centred’ care – how they want it and when they need it.”


Andy still lives in Burgess Hill, along with his wife, two children and their dog. He still loves the occasional game of golf, plays football, is a keen supporter of Burgess Hill Cricket Club, and when time allows, likes to do crosswords, tend to his beloved garden and try to master the ukulele!


Louise

Louise Berreen

Job Title: Registered Manager

Joined: 2018

Lou has always wanted to work in care and since leaving school has gained hands-on experience within a number of NHS settings, care homes, hospices and individual private home care.


She has been working for Right at Home since 2018. Starting as a CareGiver, she always looked forward to the challenge of getting to know new clients, their families and what works best to ensure they are well cared for and feel safe within their home environment. Although her role has changed over the years, her passion for the role hasn't.


She was very pleased to be nominated for the RAH CareGiver of the Year 2021 and very proud to have won against stiff competition from all over the country.


In early 2022 Lou completed a level 4 Diploma in Adult Care and then became the Registered Manager of Right at Home Mid Sussex, a role that she is incredibly excited about.


Kerry

Kerry Tyler

Job Title: Care Co-Ordinator

Joined: 2021

My name is Kerry Tyler and I have recently joined Right at Home Mid Sussex as their Care Co-Ordinator. I started in care in 2013 when I worked in a local nursing home. Having discovered how much I enjoyed care, I moved to a well-respected domiciliary care company where I stayed for 7 years, increasing my knowledge and progressing my career.


In 2020 I took a year out to have my daughter, Isabella.


I decided to join Right at Home in 2021, as a Care Co-Ordinator, having heard what a great company they were and how they put clients needs at the heart of what they do.


Outside of work, I enjoy taking my daughter and 2 dogs out for long country walks around Henfield and Sussex where I live. I enjoy cooking and learning new recipes that myself and my daughter can enjoy.


Catherine

Catherine McNiven

Job Title: Administrator

Joined: 2016

Throughout the earlier part of my working life, I held a variety of roles in financial reconciliation and administration, acquiring a number of business and book-keeping qualifications along the way. Fifteen years ago, I left day-to-day employment so that I could focus on bringing up our two young children.


I later became a Teaching Assistant at the children’s primary school, enjoying a role where I really felt as if I was able to make a difference, and which I continued until this year when we decided to set up the business.


I am really looking forward to supporting Andy in developing the Right At Home Mid Sussex business, and learning more about the care industry, which is something I’ve never had involvement in before. I will soon be undergoing the same stringent training programme as our other CareGivers, so that I too will be able to deliver care in the homes of those that need us.