Monday to Friday - £30.75 per hour
Weekend - £34.25 per hour
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Right at Home (Mid Sussex) has a Review Score of 9.9 (9.927) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Mid Sussex) has 87 reviews.
Review from Joanna E (Client) published on 30 July 2021
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your review. We value our ongoing relationship with you and are pleased to hear that you feel that you are being well supported.
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Review from Henry L (Husband of Client) published on 29 July 2021
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It was such a privilege for our staff to have known you both and supported you during this sad and difficult time. We hope that we were in some way able to make a difference.
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Review from Kevin T (Son of Client) published on 14 July 2021
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
What a delight it was to have got to know Mum these past few years. The staff were very fond of her and the relationships they built with her. Thank you for your very kind words.
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Review from Christine S (Daughter of Client) published on 7 April 2021
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for such a kind review. It is particularly gratifying coming from someone who knows and understands the care industry. It was a privilege to support your amazing father at the end of his life and we were grateful for the opportunity to meet him and your lovely family.
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Review from Barbara S (Cousin of Client) published on 17 December 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your very kind words. It was an absolute delight to care for such an amazing character these past couple of years. We are also delighted that our colleagues at Right at Home have been able to support her in the area she has moved to so that she can enjoy some continuity with a company with shared values!
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Review from R V (Wife of Client) published on 13 October 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It was a privilege for our staff to have got to know your husband over the past year and to support your family as best we could at a very difficult time. I'm pleased to hear that you found the staff to be reliable, respectful and professional as this is certainly what we set out to achieve with our teams.
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Review from Esther U (Daughter of Client) published on 1 October 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
It was a privilege to support you and your father and it is lovely to hear that we may have made a difference at a difficult time. Thank you for your kind words about our care team and our office support. It is reassuring to hear that our service is appreciated and that we appear to be on the right track!
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Review from D B (Husband of Client) published on 25 September 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
I believe we were covering one call every fortnight for your wife. We are glad to hear that you found the regular carer who we introduced to be very good for this call.
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Review from K S (Daughter of Client) published on 9 June 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your very positive feedback about our CareGiver and office support systems. We do pride ourselves on having a team ethic of all working towards the benefit of our clients. It is particularly pleasing to hear that you valued our social events. We feel it is an important part of what we do to bring people together in an informal fun environment where many can meet. It was a delight to provide support for your mother and we hope that she has settled well into her new environment. We are glad you chose us and felt it was the right choice!
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Review from B B (Daughter of Client) published on 14 April 2020
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Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)
Thank you for your review. We hope that your Mum is settled happily into her new environment and that we were able to make a difference during the time we were supporting her at home.
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Review from R W (Husband of Client) published on 3 March 2020
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Reply from Andy McNiven at Right at Home (Mid Sussex)
It was a delight to meet you in the office recently and a privilege to support your wife. Thank you for paying tribute to our fantastic team of caregivers. It wasn't always possible to send the same staff daily, but we always try and keep as much continuity as possible and try and ensure where there are changes, that clients are informed. We look forward to you staying in touch!
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Review from Tanya B (Daughter-in-law of Client) published on 3 March 2020
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for your review, Tanya. It was a delight supporting mum-in-law and we trust that she has settled in well to her new environment. We miss those daily 10 am phone calls!
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Review from Rachel V (Daughter of Client) published on 20 February 2020
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Reply from Andy McNiven, Director at Right at Home (Mid Sussex)
Thank you for your comments, Rachel. I hope your father has settled in well in his new environment. I'm glad that you both appreciated our winter and summer social events. It is always a pleasure to provide them and see so many smiling faces.
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Review from D R (Son of Client) published on 29 August 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for such a lovely review. What a pleasure and an honour it was to be involved in your mother's care through to the end. She was an incredible lady who was a ray of sunshine for all around.
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Review from Alison V (Daughter of Client) published on 22 August 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for the kind review. I hope that your parents have settled down well to having a live-in carer, and if your father ever wants to join me in a game of golf, the offer still stands.
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Review from M B (Son of Client) published on 20 August 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for your kind comments about our CareGivers and support team. It was always a joy to visit your father and we wish him the utmost happiness in his new environment.
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Review from I S (Wife of Client) published on 19 August 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for your honest review. We valued the very close relationship we had with you and your husband throughout the 2 years we supported you, during some often challenging times. As you were aware we always looked to have as much continuity as possible but naturally had to introduce new carers from time to time with the volume of calls required to ensure we could safely continue the service to the best of our abilities. We never took any new introduction lightly and hope that you always felt assured that you were being given the best attention by the management team, as well as by the CareGivers. It was our privilege to know you both.
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Review from Louise B (Daughter of Client) published on 31 May 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for your lovely comprehensive review. Your father was always an absolute joy to visit. He was a true gentleman and very warm and hospitable to the staff. He is greatly missed.
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Review from Ian G (Husband of Client) published on 29 April 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
It was always our privilege to support you and your wife. We thank you for your kind words and look forward to seeing you again soon.
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Review from S P (Daughter of Client) published on 18 March 2019
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Reply from Andy McNiven at Right at Home (Mid Sussex)
Thank you for your most complimentary feedback. It is great to hear that our service is valued by not only the clients, but the wider family also.
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The Review Score of 9.9 (9.927) out of 10 for Right at Home (Mid Sussex) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.927 for Right at Home (Mid Sussex) is calculated as follows: ( (89 Excellents x 5) + (7 Goods x 4) ) ÷ 96 Ratings = 4.927
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Mid Sussex) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2018
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Job Title: Managing Director
Joined: 2016
Andy joins the Right at Home network, after a long career in the leisure industry. Initially working as a qualified golf professional, his career branched into management, latterly managing large proprietary golf and fitness resorts.
In early 2016 however Andy decided it was time to channel his abilities into a business of his own, and of which he could be proud. Andy’s parents were owners of two premier residential care homes in Burgess Hill, and so having grown up in and around the environment, it was a natural choice to follow a similar path.
Andy explains “I have long looked to use my skills and knowledge in developing my own business, and with years in customer service, management and public relations roles, the care industry seemed the perfect fit for me to contribute positively back to the local community which has served me so well for the past forty years.”
“Having seen first hand the richness that quality care can bring to the lives of the elderly, I feel passionately that I too can follow in my parents’ footsteps, and make a difference to those deserving our support and understanding.”
“I am determined that Right at Home will offer the best home care service in the Mid Sussex area. We are building a team consisting of the best CareGivers, providing them with the right support, training and career development, within a fantastic working environment. This in turn ensures that our clients come to receive the highest standard of ‘person centred’ care – how they want it and when they need it.”
Andy still lives in Burgess Hill, along with his wife, two children and their dog. He still loves the occasional game of golf, plays football, is a keen supporter of Burgess Hill Cricket Club, and when time allows, likes to do crosswords, tend to his beloved garden and try to master the ukulele!
Job Title: Registered Manager
Joined: 2018
Lou has always wanted to work in care and since leaving school has gained hands-on experience within a number of NHS settings, care homes, hospices and individual private home care.
She has been working for Right at Home since 2018. Starting as a CareGiver, she always looked forward to the challenge of getting to know new clients, their families and what works best to ensure they are well cared for and feel safe within their home environment. Although her role has changed over the years, her passion for the role hasn't.
She was very pleased to be nominated for the RAH CareGiver of the Year 2021 and very proud to have won against stiff competition from all over the country.
In early 2022 Lou completed a level 4 Diploma in Adult Care and then became the Registered Manager of Right at Home Mid Sussex, a role that she is incredibly excited about.
Job Title: Care Co-Ordinator
Joined: 2021
My name is Kerry Tyler and I have recently joined Right at Home Mid Sussex as their Care Co-Ordinator. I started in care in 2013 when I worked in a local nursing home. Having discovered how much I enjoyed care, I moved to a well-respected domiciliary care company where I stayed for 7 years, increasing my knowledge and progressing my career.
In 2020 I took a year out to have my daughter, Isabella.
I decided to join Right at Home in 2021, as a Care Co-Ordinator, having heard what a great company they were and how they put clients needs at the heart of what they do.
Outside of work, I enjoy taking my daughter and 2 dogs out for long country walks around Henfield and Sussex where I live. I enjoy cooking and learning new recipes that myself and my daughter can enjoy.
Job Title: Administrator
Joined: 2016
Throughout the earlier part of my working life, I held a variety of roles in financial reconciliation and administration, acquiring a number of business and book-keeping qualifications along the way. Fifteen years ago, I left day-to-day employment so that I could focus on bringing up our two young children.
I later became a Teaching Assistant at the children’s primary school, enjoying a role where I really felt as if I was able to make a difference, and which I continued until this year when we decided to set up the business.
I am really looking forward to supporting Andy in developing the Right At Home Mid Sussex business, and learning more about the care industry, which is something I’ve never had involvement in before. I will soon be undergoing the same stringent training programme as our other CareGivers, so that I too will be able to deliver care in the homes of those that need us.
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