Eidyn Care Edinburgh

Granton Station, Granton Square, Edinburgh EH5 1FU
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9.2 32 Reviews
  • Eidyn Care Edinburgh, Edinburgh
Eidyn Care provides awarding winning care at home in Edinburgh so that you or your loved ones can live safely at home with dignity and respect.

Eidyn Care is a family run company, allowing them to deliver more personal and tailored care services to clients. They have a broad range of services including companionship, assistance with housework and shopping right through to specialist and palliative care.

Their passion, drive and motivation comes from their desire to offer care at home that allows you to live with dignity. They can help you to live in your own home comfortably, safely and with the peace of mind that you are cared for.

When is care at home right for you?

For most people, their first choice is to continue to live in the comfort and familiarity of their own home. However, you may have reached a stage where you are finding certain household tasks such as cooking, cleaning and laundry more challenging to do yourself. You may also feel that you could do with help regarding your personal care.

For some of Eidyn Care's clients, it's the comfort and companionship of having someone visit regularly that gives them the peace of mind and company they really desire. One of the great benefits of care at home is that the team can create the best care package for you. Whether you need help with day-to-day household tasks, would enjoy a hot cooked meal every day, assistance with your medication or personal care, they can support you in whatever manner you need.

If you have greater care needs including dementia, motor neurone disease or multiple sclerosis (MS) they can also provide you with a care package delivered by experienced, trained carers, many of who have worked as nurses, to allow you to live at home in dignity and comfort.

Their care at home services give your family peace of mind and security knowing that you are well looked after, safe and have company and friendship.

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Care Provided by Eidyn Care Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rebecca McLennan (Registered Manager)

Funding & Fees Guide for Eidyn Care Edinburgh

  • Prices

  • From £37.00 per hour

  • The cost of care will be dependant on the clients need. A free care assessment will be performed that will recommend the needs to meet your desired outcomes. Help with these costs by contacting social care direct on 0131 200 2324

Eidyn Care Edinburgh Reviews (32)

Total of 32, showing 21-32
9.2

Eidyn Care Edinburgh has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Eidyn Care Edinburgh has 32 reviews.

Overall Experience

  • 30
  • 2
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Review from Arthur R (Son of Client) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Eidyn Care to be very flexible in their approach which allows us the opportunity to make/request changes at short notice. Being a young company. It has been a great experience to grow with them.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review. It is always great to visit you and the family.


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Review from Doreen S (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eidyn Care is a superb organisation.
She carer have never let me down.
They are kind, gentle and helpful.
I look forward to their visits - I regard them as companions and friends.
I could not do without them.
The management team is very supportive.
Well done everybody.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review. All the staff love coming to visit with you and we are so glad you have settled into Eidyn Care so well.


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Review from Diane C (Client) assisted by family/friend published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, great carers, treated with respect.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for the lovely review, we are delighted you came onboard with us and all the staff are thoroughly enjoying their visits with you.


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Review from Ailsa M (Wife of Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Eidyn Care who go to great lengths to assist in many ways when we have additional needs in terms of stress eg when I was ill.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

We are glad that we could support you when you were ill and we love coming to visit you both.


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Review from Bryan S (Husband of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now 2 years since we began using Eidyn Care for my wife's care and it is a choice we have never regretted.
All the carers have been professional and have performed their tasks with kindness and humour.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review, we all enjoy our visits and are delighted we continue to provide your care to the highest of standards.


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Review from D S (Son of Client) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, and friendly, and no task is a problem, good timekeeping and very attentive to personal needs, towards the client.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review, I am delighted you are pleased with the service.


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Review from Bridget E (Daughter of Client) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years, we have used quite a few different agencies to provide care for our mother but, over the last few months, we have been with Eidyn Care. Without hesitation, we can say that Eidyn has provided by far the best care service we have ever had. The management staff listen carefully and sympathetically
to us at all times and make a lot of effort to find carers that are a good match for us and to ensure that the carers are fully aware of the family's requirements. They are quick to respond if we get in touch and extremely flexible about adapting care regimes. Most importantly, they try to minimise changes in carers. The three carers from Eidyn that we see regularly are all outstanding. They are very different from one another, which we like as they bring different ideas into the house. All of them, however, we have found to be open, honest, kind, cheerful, thoughtful and exceptionally good at dealing with someone with dementia. We think they are truly wonderful.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review, we are so glad the service we are providing is working so well for you and your family.


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Review from George S (Client) assisted by family/friend published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good support and caring.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

Thank you for your lovely review.


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Review from Louise R (Daughter of Client) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls know how to care, not just tick boxes. They are very good and are accommodating to changes that have arisen with mum. We will be looking to increase visits for mum so that I can return to work.

Reply from Rebecca McLennan at Eidyn Care Edinburgh

So pleased we have been able to accommodate changes to ensure a person-centred care package is being delivered. We would love to look after your Mum more and allow you to return to work.


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Review from Connie (Daughter of Client) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are delighted with the care provided by the Manager and her team. It was a very difficult time for us as a family, realising that following mum's fall she was no longer able to look after dad and herself. With the support and care of the Manager and her fabulous team, we have seen a huge improvement
in mum. Mum feels comfortable with all the careers and loves hearing about their lives and families. We always knew it would be hard for mum to accept care, but she has responded positively and for that, we are all very grateful. Keep up the great work.

Reply from Rebecca McLennan, Registered Manager at Eidyn Care Edinburgh

Thank you for your lovely review, we are delighted your Mum is enjoying her care.


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Review from Juliet P (Daughter-in-law of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law who has MS moved to be near us after being widowed, she had experience of carers in her previous home but since using Eidyn Care's service she has been delighted with the care she has received. She is constantly telling me how lovely, accommodating and thoughtful they are. She has truly
been touched not just by the level of care but by the many kind gestures that demonstrates how she is treated very much as an individual and not just a client, only this week she received flowers as it was the anniversary of her husband's death. Having met many of her carer's and the manager, I have seen for myself how nothing is ever too much trouble and that she is treated with respect and dignity. This has allowed my mother-in-law to live fully independent in her own home, continue to have a social life and not feel she has to depend on her family so much. It's a great comfort to us knowing she is being looked after so well.

Reply from Rebecca, Registered Manager at Eidyn Care Edinburgh

Thank you for your lovely review, I am delighted you are happy with the service we are providing, we pride ourselves on person-centred care and it’s lovely to hear that we are achieving this.


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Review from Kate H (Mother of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eidyn Care has been providing care for my disabled daughter for the last 6 months. My daughter has complex and very variable needs which the agency has taken great care to understand and address. Over the past 6 years we have used 3 other agencies, none of which have shown anything like the individual
care that Eidyn has. Importantly, unlike these other agencies, Eidyn seems to support and care for its carers too, rather than exploiting them.
I can't praise them highly enough.

Reply from Rebecca McLennan, Care Manager at Eidyn Care Edinburgh

Thank you very much for your lovely review. I am pleased we have been able to support your daughter and develop a strong caring relationship with her and yourself.


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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Eidyn Care Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Eidyn Care Edinburgh is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eidyn Care Edinburgh is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Nov 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Excellent

(6)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (2)

Rebecca McLennan

Rebecca McLennan McLennan

Job Title: Registered Manager

Joined: 2016

Rebecca, our Registered Manager, started her career in the Financial Services sector, and following the birth of her first son realised that her vocation was helping people and retrained as a Nurse in 2009. Rebecca specialised in Oncology during the last year of her training at the Western General Hospital, Edinburgh, and after qualifying with her degree in Nursing she remained there. Working on a busy oncology ward has provided Rebecca with many years of practical experience in delivering care to people who are at their most vulnerable, giving her the skills and insight to realise that helping people to live with dignity and respect at the end of their life was something Rebecca was passionate about pursuing.


In 2011, following the birth of her second son Rebecca changed direction and moved to work at St Columba’s Hospice, Edinburgh enhancing her skills and experience. It was this experience that prompted Rebecca to form Eidyn Care, along with her husband Andrew, to enhance services already provided in the community allowing more people to stay in their own homes when faced with life-limiting difficulties. Rebecca recognises the need for people to feel comfortable within their own home environment reducing the pain, stress and anxiety for clients and their loved ones.


Andrew

Andrew McLennan

Job Title: Operations Manager

Joined: 2016

Andrew has run his own successful business consultancy for many years, specialising in Information Technology (IT), managing large teams across the world and multi-million-pound budgets.


Andrew brings to Eidyn Care a vast amount of business knowledge ensuring we have the right systems and processes in place to support the delivery of quality care, allowing caregivers to have access to real-time information about their clients which means they can focus on their client and provide the best care for them.


As Operations Manager Andrew looks after the administration of the business, using technology to streamline the scheduling of the carers and manage payroll and invoices.


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