LifeCome Care

128B Brixton Hill, London SW2 1RS
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8.0 17 Reviews
  • LifeCome Care, London
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Care Provided by LifeCome Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • LifeCome Ltd
  • Person in charge
  • Otega Akpeyi (Registered Manager)

Funding & Fees Guide for LifeCome Care

  • Prices

  • £20.00 per hour for a 60 minute call Monday - Friday
    £22.00 per hour for a 60 minute call Saturday - Sunday


    £18.00 per hour for a minimum of 2 hours for shopping/domestic.

  • Please contact us for further details


    Please call for prices of live in care


    We believe that the cost of care does not have to be prohibitive; hence we aim to provide first class care at affordable prices. Our pricing structure is transparent with no additional charges for travelling or caring for more dependent clients
Are you the Owner/Manager of LifeCome Care? View your Advertising Options

LifeCome Care Reviews (17)

8.0

LifeCome Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time LifeCome Care has 17 reviews.

Overall Experience

  • 11
  • 4
  • 1
  • 0
  • 1

Date Published

17
0
0
1
16

Review from Pauline M (Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a client/service user and my carer is light she is very hardworking and communicates well with my son who has autism and sensory issues. She is patient with my son and carries out her duties well and she has a good rapport with me and my son I am very happy to have met her and she has enriched
our life.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you so much for the amazing review! We put in the work to keep you and all of our clients happy and I shall pass on the comments to our carer.


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Review from Jo (Granddaughter of Client) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff on the phone are amazing. The person from the office who monitors the carers is the best. She has helped so much and I couldn't thank her more. Some of the carers my grandad has had have been awful. Two formal complaints had been submitted via myself due to poor care and mistreatment. The
horror stories you hear are true sadly. But we did also have two very good carers who have been amazing. One who was his most recent carer went over and beyond for him. She truly cared and it showed so much.
If it wasn't for the two bad experiences I've had, I would have rated this a much higher level.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you for your valuable feedback. Your opinions do matter to us and it is nice to hear that you were happy with the carers that your grandad had who went above and beyond for him. Our staff are fully committed to delivering the kind of highest quality care we would want to see delivered to our own loved ones. In relation to your complaint, I am glad that the office staff were able to deal with your query immediately and we were able to take proactive steps towards your concerns. We pride ourselves in our Customer Service and we always aim to provide the highest quality service and aim to keep our clients and their family members happy at all times, there is always someone at the other end of the telephone 24 hours a day who will always do their best to address any concerns or issues that are raised. Once again thank you for the review.


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Review from Jacqueline W (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional, caring and helpful to my father when I saw them in his home. They were always ready to listen and were friendly, kind and professional in their manner. The contact I had with the office was outstanding and very efficient, kind and supportive in their manner. They couldn't
do enough to assist me with any queries or guidance that I required.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you so much for your kind words. We really appreciate you taking the time to share your experience. I shall make sure your comments are relayed to the staff who were involved in your father's care.


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Review from Jessica (Granddaughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care company. They have taken care of my Grandpa. Carers are polite and punctual on the whole. Despite the recent Covid crisis, the service has remained of a high standard. The really nice carers they do a very good job.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you very much for your review and I shall inform the carers of your review.


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Review from Maria C (Daughter of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, I would highly recommend this agency. My dad has never needed a carer, but due to circumstances, he was allocated, a particular gentleman. He is hard-working, polite, attentive to my dad’s needs, in the short time he has been working with my dad, he has got him to leave his home to go
for a walk, something that I have been trying to do with my dad for over a year. My dad generally seems much happier since he has been visiting him. The agency gives routine calls to see if you have any worries or concerns.
5-star service, I have no hesitation in recommending LifeCome care to others. Thank you.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime - thank you once again.


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Review from Kelly (Daughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had never needed carers before April, and now, during these unprecedented times, LifeCome were able to deliver good care at exceptional times. From the person answering the telephone and updating me just how dad was, to the carers actually taking care of dad and having his wellbeing front
and centre. I cannot fault LifeCome care whatsoever. In fact, I am very grateful to them for being able to take care of dad, at a time when I couldn't physically be there.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you so much for a lovely review, I am glad we were able to be there for you and your dad.


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Review from Larn R (Daughter of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCome in Bromley stepped in at the last minute to help my mother when her normal carer was going away on holiday.
The manager was very approachable and responded to me straight away. She was able to provide me with two lovely ladies to attend to my mother that very same week.
The carers were
very professional in their work and were always polite and friendly.
I am very happy with the service my mother and I received. I would highly recommend them to anyone and I will definitely be using them again in the future.

Reply from Sam Walsham, Admin at LifeCome Care

Thank you very much for your review, please do not hesitate to contact us again if we can be of help in the future.


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Review from Michelle-Ann M (Power of Attorney of Client) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCome Care have been providing support/care since December 2019 and we have found them to be excellent. Keep up the good work!

Reply from Sam Walsham, Admin at LifeCome Care

Thank you for your review and we will pass on your comments to all the staff.


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Review from Wendla K (Client) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not yet found a carer who is not concerned about my wishes and my care. I am extremely well cared for by them. The office staff always try to meet my needs when I ask for help.

Reply from Sam Walsham at LifeCome Care

Thank you for such a lovely review and we will pass on your comments to all the staff.


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Review from Margaret P (Friend of Client) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by all the carers we have met since my friend was referred to LifeCome Care. They are so attentive and do all with great care and attention to detail. Their interest in my friend and how she is doing is lovely to see and they work with dignity and care. We have found communication
with the office excellent and are impressed with links between management and the carers. The ethos of the company is so holistic. I have nothing but praise for everything. We feel fortunate to have been referred and have recommended them to friends. We hope we can continue to work with them once my friend's assessments are complete. So impressed with everything about LifeCome Care.

Reply from Sam, Administrator at LifeCome Care

Thank you for such a lovely review. We are very pleased to hear that you are impressed with our carers and office staff and will pass on your lovely comments to everyone.


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Review from Carmen Y (Daughter of Client) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very unprofessional in terms of care given to my mother. Communication is extremely difficult with most care givers and also the manager. After obtaining the keys from the key safe, care giver locked us in our house and we could not get out and had to call the police. My mother's Red Alert is often
taken from around her neck and not replaced after her shower. When the shower gel is finished they pour water in the bottle instead of asking for a new one. One or too caregivers do not practice hygiene. I would definitely not recommended this home care agency.

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Review from Mr Carmel J (Client) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am surprised at the quality of service that I was introduced.


I will recommend 100% the service I received and have come to enjoy.


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Review from Amy H (Friend of Client) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are some excellent staff that go above and beyond in treating the client with utmost respect, dignity and compassion. I'm very impressed with how professional and proactive in their approach to problems, always service with a smile, which is very important as they're currently the lifeline to
the outside world for our friend. Seeing him feeling comfortable and smiling as he speaks about his carers puts our minds at rest as we're always concerned about how vulnerable he is and his wellbeing is key to his recovery. Hopefully, with the carers' great care and attention, our friend will soon be well enough to progress further with his mobility, this is only made possible by the daily encouragement of the carers.

Reply from Otega Akpeyi at LifeCome Care

Thank you for appreciating our Care Team.


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Review from Nicola H (Mother of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has worked brilliantly with my daughter and she has gone from 5-day support to 2 days. My daughter is very happy and enjoys her days at day service with the carers guidance and support. Hopefully, this will allow my daughter to become fully independent over time. Thank you.

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Review from Vivian A (Daughter-in-law of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law received excellent service.
Management took time to explain the care process, care received was tailored to needs.
Adequate information regarding the provision of service was made known to the family.
The staff were respectful, proactive and always willing to listen.
We are glad
we choose them after intensively searching for a care provider.

Reply from Otega Akpeyi at LifeCome Care

Thanks for your feedback. It is appreciated.


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Review from Waheed A (Son of Client) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are competent and reliable, always on time and very friendly with my mum. She always wants them around her because of their friendliness and cheerful character towards her. All staffs are well trained and capable of their job.

Reply from Otega Akpeyi at LifeCome Care

Thank you for appreciating our staff. It is our pleasure caring for your mum since 2015 till date.


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Review from Chris K (Son of Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged LifeCome Care to care for my Mother while she was visiting with my sisters in Bromley. I found the carers to be competent, caring and understanding of my Mother's needs.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for LifeCome Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for LifeCome Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LifeCome Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Frequently Asked Questions about LifeCome Care

What Type of Services does LifeCome Care offer?

LifeCome Care offers Home Care.

How many Carers does LifeCome Care employ?

LifeCome Care employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact LifeCome Care to verify any information. View our terms and conditions. LifeCome Care has a Basic Service – more info.