Heritage Healthcare (Rochdale)

115 Drake Street, Rochdale OL16 1PZ
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8.6 17 Reviews
  • Heritage Healthcare (Rochdale), Rochdale
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Care Provided by Heritage Healthcare (Rochdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Chestney (Registered Care Manager)

Funding & Fees Guide for Heritage Healthcare (Rochdale)

  • Prices

  • £25.50 guide for an hour visit

  • Prices vary depending on the visits required and are available on request.
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Heritage Healthcare (Rochdale) Reviews (17)

8.6

Heritage Healthcare (Rochdale) has a Review Score of 8.6 (8.571) out of 10, based on 7 reviews in the last 2 years. Over all time Heritage Healthcare (Rochdale) has 17 reviews.

Overall Experience

  • 13
  • 2
  • 1
  • 0
  • 1

Date Published

17
0
3
7
10

Review from L C (Daughter of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were very proffessional, looked after my mother with respect and kindness and always had time to speak to her and us about her needs and how she was.
The only thing I would say is that the carers using public transport were sometimes late but overall a good experience. I would use it again.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you, it was a pleasure caring for your mum and working with you.


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Review from M I (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare are truly a very kind, caring company with our best interest at heart, you can talk to them anytime, they are on time, making sure you have everything you need before they go at night. Call to reassure you. Very pleasant in the morning with a cheer 'good morning' and 'how are you'.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure providing care for you.


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Review from M Q (Son of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My experience with Heritage Healthcare has been incredibly disappointing and concerning. On a recent occasion, the carers assigned to my mother were over an hour and a half late for their scheduled visit, which nearly resulted in a life-threatening situation for her.
My mother, who suffers from severe
health conditions including stroke, lung damage, dementia, relies on timely care for her well-being. Despite the scheduled visit time being 7am, by 8:30 am, no carers had arrived. Instead, NHS workers discovered her in a critical state, with dangerously low oxygen levels and blood sugar due to not receiving her medications and meals on time.
When I contacted the manager, for explanation, her response was shockingly indifferent, suggesting that they couldn't guarantee arrival times and didn't have additional staff to assist. This level of negligence is unacceptable, especially considering it's not an isolated incident; they have been consistently late more than 15 times a month.

Reply from Stacey Chestney, Registered Care Manager at Heritage Healthcare (Rochdale)

Thank you for sharing your feedback regarding the care provided to your mother by Heritage Healthcare. We take all concerns seriously and are committed to addressing any issues. We understand how crucial timely care is for someone with your mother's health conditions, and we regret any distress this situation may have caused. Upon thorough review, we found that the issues you raised were unsubstantiated. The Care Quality Commission (CQC) was informed and concluded that no further action was necessary. Additionally, no safeguarding issues were reported by other healthcare professionals involved in your mother's care. Regarding the late visits, your package of care did not stipulate visits at exact times but gave a time interval for visits. There were also instances when the carers were not allowed access to your property, which unfortunately impacted the timeliness of our service. However, any delays or changes to your mother's care were communicated correctly and in a timely manner.


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Review from V M (Wife of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided by the carers from Heritage Care. They are very caring and considerate and respectful of my needs. All care provided has been to the highest standard.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your feedback, this is appreciated. It is a pleasure caring for your loved one.


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Review from Sadiya H (Client) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received is second to none, from the carers to management they go above and beyond. Would highly recommend Heritage Healthcare to anybody.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you for your kind words, it is a pleasure caring for your brother. Thank you for your continued support.


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Review from K B (Daughter of Client) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a really positive experience with this company. The staff are excellent. When we have had issues these have been dealt with promptly and to our satisfaction. We would recommend them to anyone in need of this service.

Reply from Stacey Chestney, Manager at Heritage Healthcare (Rochdale)

Thank you very much for your kind review. It was a pleasure caring for your mum and engaging with yourself.


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Review from Zoe B (Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Above and beyond amazing. I could never thank Heritage enough. I'm not particularly old, mid to late 40s.
Their care and understanding helps me through my very difficult times and I couldn't find the right words to thank them enough.
I've got a long way to go but with their help and gentle guidance,
I will get there.
Thank you, Heritage.
However, my rating was only lower because of the contact centre operator. The care is amazing! The head office is terrible.
I telephoned the head office number and spoke to a lady who was clearly working from home (could hear her managing the children whilst talking to me) so I telephoned with a very important reason and it was dismissed. (I'd soiled my bed) was not taken with any importance or even acknowledged.
Their wonderful staff did help me on arrival when I asked.
But when telephone head office, listening to a children's play centre in the background and getting paid for it! Terrible.

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Review from Anne H (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a pleasant time with Heritage. The staff are caring and helpful.

Reply from Sue Mitchell-Dean, Manager at Heritage Healthcare (Rochdale)

Here at Heritage Healthcare are totally committed to ensuring our services are person-centred and at the heart of the needs of our service users. We treat our service users with utmost dignity and respect and are also there to provide a support mechanism for families and carers alike. I would like to thank you personally for taking the time to complete a review detailing the quality of the service delivered to you. It is with such constructive comments and feedback that we are able to continually develop our services. Your feedback is greatly appreciated and will be used to develop our services in the future!


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Review from H G (Daughter of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good arrival time/fulfil allocated care time.
Huge amount of dignity and respect to my Mum.
Extremely good communication between carers.
Carers work together as a team and communicate.
Full requested personal care/medications given.
Use all equipment which is provided slide sheet etc.
Leave
room tidy/equipment put away etc.
Paperwork filled in properly.
Communication excellent from management.

Reply from Sue Mitchell-Dean, Manager at Heritage Healthcare (Rochdale)

Heritage Healthcare are totally committed to ensuring our services are person-centered and at the heart of the needs of our service users. We treat our service users with utmost dignity and respect and are also there to provide a support mechanism for families and carers alike.
I would like to thank you personally for taking the time to complete a review detailing the quality of the service delivered to your mum. It is with such constructive comments and feedback that we are able to continually develop our services. Your feedback is greatly appreciated.


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Review from F M (Daughter of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional, caring carers who are punctual. They treat my mum with respect and have built a good rapport with her. My mother is comfortable with them and I feel relaxed when they are here. They have built a relationship with the family and have become familiar with how we want them to work. The management
has tried their best to cater for mum's needs.

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Review from J W (Client) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing I could have done for myself and family. I have had nothing but a positive experience with all staff. Right from the manager coming out to see me at home and go through what I expected and was told that should I want anything to just ask, and if possible it would be done. The week after
I started to get very ill and my usual carer had picked up on this and asked me to ring my specialist nurse. I didn't. By Tuesday all I could do was groan with pain, and again she urged me to ring my nurse. By Wednesday my oxygen had dropped so badly that I kept going unconscious, although my carer didn't know this. I did ring my nurse and I had to be blue-lighted into hospital where I was still unconscious until the next day. My son was told that had I gone into a full comma I would not have come out of it for certain. So it's thanks to my carer that I am now home and in their very capable hands.

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Review from C M (Relative of Client) assisted by family/friend published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been excellent over the past two years we have used them. As well as visiting daily to wash and dress my father, they do social calls to allow me to leave the house for hours or even full days at a time. The staff are very caring and even do some housework when all is quiet. Couldn't
do without this service.

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Review from Sharron A (Daughter of Client) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely caring company.
The best company by far.

Reply from Sue Mitchell-Dean, Registered Care Manager at Heritage Healthcare (Rochdale)

Firstly can I please take this opportunity to thank you, Mrs Ashworth, for such lovely comments. It is with constructive feedback from our clients, families and friends that we are able to constantly develop and improve the quality of our bespoke, personalized services.


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Review from G G (Nephew of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are punctual as at times arranged. They are warm and friendly and encourage the user to converse and do not talk at them. They develop the conversation that matter to the client. Also, they advise me on any issues that they notice on their visits.

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Review from J N (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the carers who have been here so far. They do exactly what is required and are pleasant and polite and punctual.

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Review from Geoff F (Client) assisted by family/friend published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent. Very well managed and carers are delightful, efficient, punctual and knowledgeable.

Reply from Sue Mitchell-Dean, Registered Care Manager at Heritage Healthcare (Rochdale)

Firstly can I just say how lovely it was to receive such positive comments about the service you are currently receiving. Here at Heritage Healthcare the views and comments of the people who use our services are vital in assisting us to further improve and develop services that meet the individual needs of our service users. It is only with this information and feedback that we are able to truly create a bespoke service which meets the individual's requirements. Many thanks for taking the time to comment on the service you receive, this is really appreciated.


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Review from Tracey H (Sister of Client) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care agency highly enough. The service they provide is second to none. Thank you so very much to all at Heritage Healthcare. I know that my sister is in the best possible hands and is enjoying continuing to live at home, which would otherwise be difficult. You really are
the very best.

Reply from Morgan McAllister, Marketing Assistant at Heritage Healthcare (Rochdale)

Thank you so much for your lovely review - we're glad that we can help!


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Current Review Score: 8.6 (8.571)

Overview of Review Score

The Review Score of 8.6 (8.571) out of 10 for Heritage Healthcare (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.071 for Heritage Healthcare (Rochdale) is calculated as follows: ( (27 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 42 Ratings = 4.071

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Rochdale) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Heritage Healthcare (Rochdale)

What Type of Services does Heritage Healthcare (Rochdale) offer?

Heritage Healthcare (Rochdale) offers Home Care.

How many Carers does Heritage Healthcare (Rochdale) employ?

Heritage Healthcare (Rochdale) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Rochdale) to verify any information. View our terms and conditions. Heritage Healthcare (Rochdale) has a Basic Service – more info.