RS Holistic Care Ltd

Briggs House, 26 Commercial Road, Poole BH14 0JR
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8.0 24 Reviews
  • RS Holistic Care Ltd, Poole
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Care Provided by RS Holistic Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • RS Holistic Care Ltd
  • Person in charge
  • Sheryl Soriano (Managing Director)

Funding & Fees Guide for RS Holistic Care Ltd

  • Prices

  • Available on request
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RS Holistic Care Ltd Reviews (24)

Total of 24, showing 1-20
8.0

RS Holistic Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time RS Holistic Care Ltd has 24 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
  • 0

Date Published

24
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23

Review from N J (Husband of Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For almost six years, two carers of RS Holistic Care have not only looked after my wife with care and attention, they have offered timely advice and contacted the surgery and district nurses on her behalf. We both owe them a great debt for their kindness and compassion throughout.

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Review from K S (Client) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable carers, on time, unless held up in traffic.
The carers are very kind and helpful and do their jobs well.

Reply from Sheryl Soriano, Managing Director at RS Holistic Care Ltd

Thank you for taking the time to let us know how our service met your needs. You can rely on us to provide you with the best service possible at all times.


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Review from Derek W (Son of Client) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely tell people about your service if I lived in your area. Unfortunately, I am not able to recommend you to anyone but I am more than happy with the level of care shown to my mother. Thank you for all you do.

Reply from Sheryl Soriano, Managing Director at RS Holistic Care Ltd

Thank you for the review and for taking the time to share your feedback with RS Holistic Care. We are grateful that you are more than happy with the service we provide to your mother. Please be rest assured that here at RS Holistic Care, we ensure that we provide the best level of care at all times.


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Review from Denis F (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful when I first came out of the hospital, but now I can almost do everything for myself.

Reply from Sheryl Soriano at RS Holistic Care Ltd

Thank you for taking the time to give us a review. We are very pleased to be part of your recovery. You rest assured that here at Heritage Healthcare Bournemouth, we aim to provide you with the expert home care service tailored to your needs.


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Review from D T (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make nice poached eggs for breakfast. Staff are very prompt and kind.

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Review from Kathleen Mary S (Client) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and efficient and will do anything I want or need. I can recommend them.

Reply from Sheryl Soriano at RS Holistic Care Ltd

Thank you for taking time to review our home care services. We are really pleased you are happy with the expert home care service we provide.


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Review from M C (Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and helpful service.

Reply from Sheryl Soriano at RS Holistic Care Ltd

Thank you for taking time to review our home care services. We are very pleased that you are happy with the home care service we had provided for 2 weeks and it is our pleasure to be part of your fast recovery. Here at Heritage Healthcare Bournemouth, we aim to provide expert home care service.


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Review from F G (Client) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable.
Very helpful - usually ask, "What else can I do to help?".
I feel they are interested in me as a person and are not controlled by a rigid agenda ie willing to do any task which needs doing.

Reply from Sheryl Soriano at RS Holistic Care Ltd

Thank you for taking time to review our home care services. Here at Heritage Healthcare Bournemouth, we are really pleased you are happy with the expert home care service we provide.


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Review from Ruth P (Daughter of Client) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare has enabled my 97-year-old mother to remain in the comfort of her own home. They are all extremely kind, patient and have helped during difficult times, in fact saving her life on one occasion when my mother was found unconscious. Following which, during her stay in the hospital,
two of the Heritage Healthcare staff visited her as friends - how kind. We also appreciate that she has the same two carers visiting which enables continuity of care and they can raise concerns with me if they foresee any problems.

Reply from Rowena Saclayan at RS Holistic Care Ltd

Thank you so much for taking time to write your review to Heritage Healthcare (Bournemouth). Here in Heritage Healthcare (Bournemouth) we value your review and we aim to provide a high quality of care to meet your need.


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Review from C B (Husband of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good team, friendly and caring.

Reply from Sheryl Soriano, Managing Director at RS Holistic Care Ltd

Thank you for your review. Here at Heritage Healthcare Bournemouth, we aim to provide high standard of home care service.


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Review from Ronald C (Client) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very helpful, friendly and cheerful.

Reply from Rowena Saclayan at RS Holistic Care Ltd

Thank you for being part of Heritage Healthcare (Bournemouth). We value and appreciate your review.


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Review from Vivien H (Client) assisted by family/friend published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good. I couldn't have managed without them. They have enabled me to stay at home.

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Review from A R (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Heritage for the last 2 months and find them very professional, polite, cheerful and very helpful.

Reply from Rowena Saclayan, Care Manager at RS Holistic Care Ltd

Thank you for taking time to review our service. We are pleased that you are happy with our service.


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Review from Carol M (Client) assisted by family/friend published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the carers care are helpful and take into account how I am and do their best to help me.
They are friendly and approachable. So this helps.

Reply from Sheryl Soriano, Director at RS Holistic Care Ltd

Thank you for sharing your experience with the Heritage Healthcare Bournemouth. We would like to assure you that Heritage Healthcare Bournemouth aims to provide a quality service to all.


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Review from Philip J (Husband of Client) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The three principal carers over this time have been reasonably punctual, given genuine support and courtesy for my wife. They have been generous with their time where necessary.
They have shown extra care and real compassion on the more difficult days.
I am pleased.

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Review from Liz C (Daughter of Client) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy with the care agency. They are so helpful and polite always happy to call if mum is running short of shopping or personal needs.

Reply from Rowena Saclayan, Care Manager at RS Holistic Care Ltd

It is good to hear that your mum is happy with our service. Here at Heritage Healthcare, you are rest assured that we provide a good quality service.


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Review from V M (Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This service has been very satisfactory and I would recommend them to friends.

Reply from Sheryl Soriano, Director at RS Holistic Care Ltd

Thank you for your review. At Heritage Healthcare Bournemouth, we ensure our clients receive the expert home care service. We are really pleased you are happy with the expert home care service we provide.


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Review from Caroline S (Daughter of Client) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage are extremely reliable and look after my father with great care. They treat him with dignity and are friendly and helpful.
Details of every visit are properly recorded and we are informed immediately of any issues related to dad's health and medication.
He has built a good relationship with
the carers, some of whom have been visiting him since the care started in January 2017. The carers always leave the house tidy and secure and do any washing up needed.
The manager telephones me regularly and makes appointments for a doctor to visit dad is she is concerned about any health issues. We are confident in Heritage and know that dad is being properly cared for during Heritage's morning and evening visits. The family look after dad other times of the day.

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Review from Aris T (Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care.

Reply from Andrew Park, Marketing Executive at RS Holistic Care Ltd

Thank you for taking time to review our home care services. At Heritage Healthcare Bournemouth we take pride in providing the best possible care to our clients and are really pleased you are happy with the expert home care service we provide to communities living in the Poole & Bournemouth area.


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Review from Aris T (Son of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service, staff very friendly and caring. It's nice only having a couple of carers as this gives consistency to my father.

Reply from Andrew Park, Marketing Executive at RS Holistic Care Ltd

Thanks for taking the time to review Heritage Healthcare Bournemouth. We really pleased and proud that you are happy with the service we provide and our friendly caring staff.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for RS Holistic Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for RS Holistic Care Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for RS Holistic Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about RS Holistic Care Ltd

What Type of Services does RS Holistic Care Ltd offer?

RS Holistic Care Ltd offers Home Care.

How many Carers does RS Holistic Care Ltd employ?

RS Holistic Care Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact RS Holistic Care Ltd to verify any information. View our terms and conditions. RS Holistic Care Ltd has a Basic Service – more info.