Personal Care Specialists

Oaktree House, 408 Oakwood Lane, Leeds LS8 3LG
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9.7 22 Reviews
  • Personal Care Specialists, Leeds
Personal Care Specialists is a family-owned home care service. The team is proud to provide excellent at-home care services across Leeds and the Yorkshire area, which they have been doing for over ten years. If you, a family member, or a friend needs any care at home, please get in touch.

Home care services are delivered in three distinct types: Visiting, Short-term (respite) and Live-in Care. Choosing between them depends on you and/or your loved one’s care needs, preferences, and budget. You can see more about the exceptional home care services below:

•        Visiting Care can offer flexibility in terms of the timing and duration of visits, so it may be suitable for individuals who require less intensive support or prefer more independence in their daily lives. The cost is based on the duration and frequency of visits and the number of Carers per visit.
•        Short-term (respite) care offers compassionate and professional support, ensuring family caregivers can enjoy peace of mind while taking some much-needed time for themselves.
•        Live-in Care, is where a Carer lives in your or your loved one’s home, providing 24-hour support and assistance. A Carer is always present, ensuring continuity of care and immediate response to any needs or emergencies.

To find out how Personal Care Specialists can support you or your loved ones, please visit their website or contact the team for a chat and/or to arrange a free home care assessment.

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Care Provided by Personal Care Specialists

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Personal Care Specialists Ltd
  • Person in charge
  • Helen Cook (Managing Director)

Funding & Fees Guide for Personal Care Specialists

  • Prices

  • Please get in touch with our team to discuss pricing. We have competitive rates.

Personal Care Specialists Reviews (22)

Total of 22, showing 1-20
9.7

Personal Care Specialists has a Review Score of 9.7 (9.672) out of 10, based on 21 reviews in the last 2 years. Over all time Personal Care Specialists has 22 reviews.

Overall Experience

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Date Published

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Review from J P (Husband of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely pleasant and helpful . They are good at listening.
They are good with my wife . They are all fabulous . And have been a great help to myself .
They wash up for me when there is time left which is a big help too.

Reply from Helen Cook, Managing Director at Personal Care Specialists

We are so pleased that you happy with the care that you are receiving. We will pass on this excellent feedback to our team. If there is ever anything further we can do please do not hesitate to contact the office.


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Review from Michelle R (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, our experience with the whole team of carers has been exceptional. They go over and above expectations, they engage well with the client and nothing is too much trouble. They have built up trust between the client and family unit. We can see that they do the job because they want to, and
truly care about the client's needs. Their approach is calm and gentle, they are respectful towards the client / client's family, and the client is treat with dignity at all times.

Reply from Helen Cook, Managing Director at Personal Care Specialists

We are so pleased that you are happy with the care that your loved one has received. We strive to deliver the best possible care at all times. We aim to deliver holistic care enabling family to be involved through the whole process.


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Review from HELEN R (Daughter of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team of carers are committed and conscientious. Nothing is too much trouble and they engage with the client in a kind and caring manner. They support and listen to the needs of the client and very quickly build up a sense of trust within the family home.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Hi thank you for the excellent feedback, we really appreciate it. It is so important to us to foster a holistic approach to the care that we provide and we are so happy that this has translated to you and your family. If there is anything we can do, do not hesitate to contact us.


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Review from Karen W (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team leader was professional and punctual when discussing Mum's care needs and very helpful in quickly setting up the necessary shifts. My mum told me that the ladies who came were lovely, and she was very happy with their care and really enjoyed chatting with them all. One even visited Mum when
she wasn't working a shift just to see how she was doing.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review and we are so pleased that you were happy with the service that we provided. We will pass on the positive comments to the carers involved.


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Review from Lisa G (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are more than happy with the care that Mum receives, all the carers are pleasant, friendly and professional and it gives me peace of mind knowing that Mum is being checked on regularly and that her needs are met as required. Mum reports to me that some of the carers are less thorough than others
when she has a wash/shower and she gets on better with some more than others but overall the care and support are very good. I like how I can text when I need the carers to come early if Mum has an appointment to get to, and these needs are met, and am able to communicate with the staff easily either by text, phone or email and I have built a relationship with the carers too when I am with Mum.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for such a positive response. I am happy to hear that we are able to be flexible to meet your mother's needs. If there is anything we can do in the future to improve then please do not hesitate to contact us.


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Review from J S (Daughter of Client) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You have been supporting my dad for the last year, taking him out on trips in the car, to appointments and helping my mum with him out shopping, you have been flexible and always tried to work around my dad's ever-changing needs, my dad who had advanced dementia really liked a member of staff and you
tried where possible for him to be dads carer when you could, thank you.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for such a positive review. I am so happy to hear that we personalised your Dad's care to a point that you and all the family were happy. It was a real pleasure to care for your Dad, and the carers enjoyed their time with him.


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Review from N W (Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Personal Care Specialist as a client for a number of years now. I am very happy with their service. All the carers are amazing and absolutely love my sits with them as it makes me want to go out of the house and go shopping and it's such a massive help to my life. Well done to you all
for your amazing service.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for your positive review, we are so glad to hear that you are happy with our service. If there is anything we can help you with please do not hesitate to contact the office and we will do our very best to assist you.


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Review from B B (Client) assisted by family/friend published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are very polite and helpful. Carers however are not always on time, especially on Tuesdays and Fridays when they know I get picked up and go to the day centre. They are better than they used to be but I still get very anxious and upset. When I shower, some carers stand at the end of the shower
which I like, others sit on the toilet using their phone, which I don't like. I am very grateful for the services that they provide and I don't know how I would manage without them.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you so much for your review of our service. We are always looking at ways that we can improve. We will take these remakes on board and look at improving your experience with us. I am so happy to hear that you are overall very happy with the service that we provide.


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Review from P T (Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is good and the staff are always caring. I think the hourly rate is too high but I appreciate this is set by the Leeds City Council.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for your positive review. We are so pleased that you are happy with the support that you receive. If there is anything we can do to improve your experience then please do not hesitate to contact us. Unfortunately, we are unable to do anything about the charges you receive as they are indeed set by Leeds City Council.


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Review from B P (Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the carers gel better than others, those I don't get on with I ask that they don't call on me, so all in all the people who call on me now are very helpful. The timings are sometimes a bit awkward but if you want an early call they will do it for you. Overall a very good service.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for such a positive review. If we can help you any further please do not hesitate to contact the Management Team and we will do our very best to accommodate you and your wishes.


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Review from Dave W (Son of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring and on the whole very supportive.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for a fantastic review. We strive to be the best that we can be. If there is anything further that we can do, please do get in touch.


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Review from Sue M (Daughter of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the carers are nice. Some are excellent, some are good.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the great review. We are so pleased that you are happy with the service that we provide to your mum. Please do get in touch if there is anything else that you or your mum need.


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Review from Nia T (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and responsive staff team. Reliable, on time. Takes care of my mum's needs and has personalised her support needs to the best they can. My mum has reported that she is happy with the service. Could the team encourage each other to follow Mum's weekly plan or even help Mum with any changes
if necessary or if she chooses? Thank you again.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review. We will of course encourage all members of staff to follow the weekly plan and also support her to make the changes if required. If there is ever anything else, please do not hesitate to contact us.


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Review from C S (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having home care help my mum has been a real life changer for me. What they do for her I was trying to do whilst managing a business, my own home and looking after a small baby. Knowing they go see my mum every day gives me peace of mind and they repeatedly go above and beyond. They contact me when
there is anything important I need to know. I know they have made a real positive impact on my mum's life too - not just me. She definitely would not cope without them now. We are extremely grateful for all they do!

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for such a great review. We strive to ensure that each person we support receives the best care possible. If there is ever anything else needed please do contact us.


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Review from Jane W (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well care for and the team always keep me informed of any developments. The team are caring and take into account my mother’s wishes whilst trying very hard to improve her well being. Mum enjoys their company.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for such a positive review. We are so glad that she enjoys our carers company. If there is anything further we can do please do not hesitate to contact us.


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Review from Louise T (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 96 has been receiving care visits from the Personal Care Specialists for some time now and at all times we have found all the girls who visit her to be smartly dressed, caring, patient, thoughtful, knowledgeable and professional. Visits are generally on time, however, emergency situations
sometimes arise and when they do I am usually contacted by phone to make me aware that they will be late. I do not have to contact the office often, but when I do everyone is very polite, friendly, helpful and wherever possible accommodating.

Reply from Helen Cook, Managing Director at Personal Care Specialists

We are so happy to hear that you are satisfied with the service that we provide for your mum. I know the carers really enjoy visiting her. If there is ever anything we can do please do not hesitate to contact us.


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Review from Paul B (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had personal care looking after her for well over a year and I can't praise them enough absolutely brilliant the care they give looking after my mother as I live a distance away we need a team we can trust and depend on. Well, they have and we treat them as part of the family. I would
be lost without them can't praise them all enough. Thank you.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you so much for the outstanding review. We consider you and your mum as part of our happy family also. If there is anything we can do for you please do not hesitate to contact us.


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Review from Lisa C (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

End-of-life care was swiftly put into place.
The whole care team, management and carers were all excellent.
The carers showed great gentleness, kindness and respect in their care of mum.
We also found their presence supportive at this difficult time.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review. The carers enjoyed looking after your mum and felt privileged to do so in the short space of time we did.


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Review from J P (Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care I receive. I am really well looked after.

Reply from Joanne Harrison, Admin at Personal Care Specialists

Thank you for your kind words, our aim is to ensure that all our service users are cared for to the highest standard possible. Your feedback is greatly appreciated. thank you again from the team at Personal Care Specialists Ltd.


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Review from D F (Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service I have. They are very generous and helpful, they do a lot for me.

Reply from Helen Cook, Managing Director at Personal Care Specialists

We are so pleased to hear that you are satisfied with the service that we provide. Many thanks for the feedback, it is so valuable to us.


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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Personal Care Specialists is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Personal Care Specialists is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personal Care Specialists is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Helen

Helen Cook

Job Title: Managing Director and Registered Manager

Joined: 2013

Helen Cook, the guiding force behind Personal Care Specialists, boasts an impressive tenure of over 28 years in the care industry, having experienced the sector from every vantage point.


Starting her career as a carer, Helen has diligently worked her way up through all levels, culminating in her current roles. In 2009, her expertise was formally recognised when she obtained her Registered Managers Award (RMA), further showcasing her commitment to excellence in care.


With a rich history of managing home care services for a variety of providers, Helen's role involves overseeing the operation of all care services to ensure compliance with the Care Quality Commission's (CQC) standards and legislation.


Jordan

Jordan Whitcombe

Job Title: Team Leader

Joined: 2017

Jordan started his career with us in June 2017, assuming the position of a Care Worker. His unparalleled passion and dedication swiftly distinguished him as a standout team member.


By June 2018, merely a year after joining us, Jordan's extraordinary ambition and drive earned him a promotion to Team Leader.


In his new role, Jordan has shown remarkable dedication and competence, leading by example and contributing significantly to our team. Moreover, his achievement in obtaining his QCF Level 3 exemplifies his deep commitment to delivering exceptional dignified home care.


Karen

Karen Murphy

Job Title: Team Leader

Joined: 2018

Karen's move into the care industry represents an important milestone in her professional journey. Coming from a non-care background, she began her role as a Care Worker with us in September 2018.


Her innate ability and commitment rapidly became evident, resulting in her promotion to Team Leader by November 2019.


Karen has adapted to her new position with exceptional ease and poise, much like a duck takes to water. She is presently enhancing her skills by working towards her QCF qualifications, underscoring her dedication to delivering outstanding care.


Frequently Asked Questions about Personal Care Specialists

What Type of Services does Personal Care Specialists offer?

Personal Care Specialists offers Home Care.

How many Carers does Personal Care Specialists employ?

Personal Care Specialists employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personal Care Specialists to verify any information. View our terms and conditions. Personal Care Specialists has a Platinum Service – more info.