Personal Care Specialists

Oaktree House, 408 Oakwood Lane, Leeds LS8 3LG
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9.7 22 Reviews
  • Personal Care Specialists, Leeds
Personal Care Specialists is a family-owned home care service. The team is proud to provide excellent at-home care services across Leeds and the Yorkshire area, which they have been doing for over ten years. If you, a family member, or a friend needs any care at home, please get in touch.

Home care services are delivered in three distinct types: Visiting, Short-term (respite) and Live-in Care. Choosing between them depends on you and/or your loved one’s care needs, preferences, and budget. You can see more about the exceptional home care services below:

•        Visiting Care can offer flexibility in terms of the timing and duration of visits, so it may be suitable for individuals who require less intensive support or prefer more independence in their daily lives. The cost is based on the duration and frequency of visits and the number of Carers per visit.
•        Short-term (respite) care offers compassionate and professional support, ensuring family caregivers can enjoy peace of mind while taking some much-needed time for themselves.
•        Live-in Care, is where a Carer lives in your or your loved one’s home, providing 24-hour support and assistance. A Carer is always present, ensuring continuity of care and immediate response to any needs or emergencies.

To find out how Personal Care Specialists can support you or your loved ones, please visit their website or contact the team for a chat and/or to arrange a free home care assessment.

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Care Provided by Personal Care Specialists

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Personal Care Specialists Ltd
  • Person in charge
  • Helen Cook (Managing Director)

Funding & Fees Guide for Personal Care Specialists

  • Prices

  • Please get in touch with our team to discuss pricing. We have competitive rates.

Personal Care Specialists Reviews (22)

Total of 22, showing 21-22
9.7

Personal Care Specialists has a Review Score of 9.7 (9.672) out of 10, based on 21 reviews in the last 2 years. Over all time Personal Care Specialists has 22 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 0

Date Published

22
3
9
21
1

Review from karen s (Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care from the amazing team.
Just when I thought that I couldn't stand any more in they came, I suffer from really bad mental health and drinking problems and I had not taken care of myself or my home and my family were at their wit's end, but they soon knocked everything into shape. They
care for everything physically and spend lots of time talking through everything with me.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review, we are so happy that we have made such a difference to you. We tend to find that it's the little things and the personal approach that makes all the difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clair S (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the onset, I can not recommend this company highly enough. The care and attention we receive is 100% outstanding. They go above and beyond their duties ensuring the highest standard of care is met at all times.

Reply from Helen Cook, Managing Director at Personal Care Specialists

Thank you for the positive review. We strive to deliver outstanding care to all of our service users, and we are glad to see that we are delivering what we set out to do.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Personal Care Specialists is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Personal Care Specialists is calculated as follows: ( (82 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Personal Care Specialists is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Helen

Helen Cook

Job Title: Managing Director and Registered Manager

Joined: 2013

Helen Cook, the guiding force behind Personal Care Specialists, boasts an impressive tenure of over 28 years in the care industry, having experienced the sector from every vantage point.


Starting her career as a carer, Helen has diligently worked her way up through all levels, culminating in her current roles. In 2009, her expertise was formally recognised when she obtained her Registered Managers Award (RMA), further showcasing her commitment to excellence in care.


With a rich history of managing home care services for a variety of providers, Helen's role involves overseeing the operation of all care services to ensure compliance with the Care Quality Commission's (CQC) standards and legislation.


Jordan

Jordan Whitcombe

Job Title: Team Leader

Joined: 2017

Jordan started his career with us in June 2017, assuming the position of a Care Worker. His unparalleled passion and dedication swiftly distinguished him as a standout team member.


By June 2018, merely a year after joining us, Jordan's extraordinary ambition and drive earned him a promotion to Team Leader.


In his new role, Jordan has shown remarkable dedication and competence, leading by example and contributing significantly to our team. Moreover, his achievement in obtaining his QCF Level 3 exemplifies his deep commitment to delivering exceptional dignified home care.


Karen

Karen Murphy

Job Title: Team Leader

Joined: 2018

Karen's move into the care industry represents an important milestone in her professional journey. Coming from a non-care background, she began her role as a Care Worker with us in September 2018.


Her innate ability and commitment rapidly became evident, resulting in her promotion to Team Leader by November 2019.


Karen has adapted to her new position with exceptional ease and poise, much like a duck takes to water. She is presently enhancing her skills by working towards her QCF qualifications, underscoring her dedication to delivering outstanding care.


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