SureCare (Hillingdon)

Congress House, Suite 2, 2nd Floor, 14 Lyon Road, Harrow HA1 2EN
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7.9 9 Reviews
SureCare Hillingdon provides a range of home care services for people across Uxbridge, Northwood, Pinner, Ruislip, Southall, Hunslow and Drayton. By consistently reviewing the care that clients receive and actively encouraging feedback, SureCare Hillingdon provides a service that meets individuals’ needs and objectives.

They offer a range of care and support services, all of which are tailored to each individual client, enabling them to maintain their dignity and independence and experience a good quality of life. The services offered include: home care, such as assistance with washing, dressing and eating; home services, such as gardening, laundry collection and general household maintenance; respite and holiday care, for when a client’s regular carer needs a break; and dementia and Alzheimer’s care.
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Care Provided by SureCare (Hillingdon)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Temitope Owolabi (Registered Manager)

Funding & Fees Guide for SureCare (Hillingdon)

  • Prices

  • Charge rates from £19.50

SureCare (Hillingdon) Reviews (9)

7.9

SureCare (Hillingdon) has a Review Score of 7.9 (7.917) out of 10, based on 4 reviews in the last 2 years. Over all time SureCare (Hillingdon) has 9 reviews.

Overall Experience

  • 5
  • 2
  • 1
  • 0
  • 1

Date Published

9
0
1
4
5

Review from Catriona P (Daughter of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are both very happy with the service from SureCare.

Reply from Temitope Owolabi, Registered Manager at SureCare (Hillingdon)

Thank you for your feedback. We are pleased you and Mum are satisfied with our service.


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Review from D O (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carer, who comes weekly to my mum, is fabulous. She is so helpful, eager, and friendly. She has been coming for six weeks now, and helps with showering, dressing, changing bedclothes etc, and we never feel as if the visit is rushed.
My mum looks forward to her visit.

Reply from Allysha, FCS at SureCare (Hillingdon)

Hello, we're very happy to hear Mum is having a positive experience with us. Thank you for taking the time to leave us a review.


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Review from Lisa R (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We used SureCare for my mother who was let down by them very badly. They cancelled her care without even informing either me or my mother and left it to the social worker to break the news. I dread to think what would have happened if my mum had been left to deal with this alone. They ignored my email
requesting an explanation. If you are looking for some reassurance that this company actually care for your loved ones, I would go elsewhere, as they simply don’t.

Reply from Surecare, Team leader at SureCare (Hillingdon)

We are sorry to hear you feel this way about the agency. We informed the council we cannot continue with the care package and gave the required notice and followed all the necessary procedures with enough time to introduce another agency to your mum. We strive to give the best care to all service users including your mum, unfortunately, we could not accommodate some of your requests and acted in mum's best interest. We wish you and mum all the best.


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Review from K M (Daughter of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Towards the end of 2023, Surecare started to provide a weekly visit to my mum to help her around the home. They have been reliable, and responsive and communication has been good. I haven't met any of the carers but mum has no complaints.
I am very glad Mum is getting this support and relieved as
it takes some of the pressure off me. I would recommend this agency.

Reply from Allysha, FCS at SureCare (Hillingdon)

Hello, thank you for your feedback. We're glad to hear you're happy with the service provided.


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Review from J S (Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice girls but some can't cook. I have to tell them every little thing. Done very slow. Management get mixed up which carers to come, but all very willing. Some need more training.

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Review from P W (Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who came in was first class. Nothing was too much trouble for her, she was very helpful in every way.

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Review from Louise L (Daughter of Client) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, reliable care team. My mother is looked after well with empathy and consistent daily care. The manager is very approachable and always happy to help my mother's care and wellbeing run smoothly and efficiently.

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Review from Surinder B (Son of Client) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and a good company to deal with. Staff were good and caring. Staff arrive very promptly and are very well mannered.

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Review from Nataliya L (Daughter of Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare Hillingdon started to provide care service for my mother on 3rd April 2017. I found all care workers introduced to me experienced and qualified.
Office staff are always friendly and helpful.
Management is reachable and responsive. Cannot be more satisfied with the service.

Reply from Jagjit Soni, Managing Director at SureCare (Hillingdon)

Thanks a lot Nataliya for this excellent review and to know that you are happy with the quality of care work provided by the team of our qualified care workers. We promise our clients full satisfaction.


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Current Review Score: 7.9 (7.917)

Overview of Review Score

The Review Score of 7.9 (7.917) out of 10 for SureCare (Hillingdon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.917 for SureCare (Hillingdon) is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 24 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Hillingdon) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for SureCare (Hillingdon)

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Meet the Team (3)

Sally

Sally Panchal

Job Title: Field care supervisor

Joined: 2020

With over two decades of experience in the care sector, I am dedicated to ensuring the utmost support for our service users. As the primary point of contact, my role revolves around orchestrating seamless care delivery and catering to the individual needs of our clients.

My responsibilities are multifaceted, ranging from crafting personalized care plans to promptly updating them as circumstances evolve. I adeptly handle emergencies and serve as a liaison with other service providers, advocating for the best interests of our clients.

My unwavering commitment to person-centred care underscores my belief in tailoring our services to align with the unique preferences and requirements of each individual. This approach fosters a nurturing environment that promotes well-being and enhances the quality of life for those under our care.

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Temmy

Temmy Owolabi

Job Title: Registered Manager

Joined: 2020

My name is Temitope Owolabi, and I've dedicated nearly 18 years to the healthcare sector. Leading my team at Surecare is a source of great excitement for me as we strive to deliver exceptional care to our clients in their homes. Over the years, I've honed my interpersonal and customer service skills through hands-on experience.

Holding a BSC and level 5 qualification in Health and Social Care, my journey in the care industry has been driven by a deep-rooted passion. This passion has led me to gain extensive experience and knowledge across various roles, including care worker, team leader, coordinator, trainer, and registered branch manager. Since 2020, I've been proud to contribute my expertise to the team at Surecare.

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Allysha Morris

Job Title: Field care supervisor

Joined: 2019

I'm Allysha Morris, and I've been part of Surecare since the establishment of Surecare Harrow and Hillingdon. With a sincere dedication to delivering high-quality care to our service users and contributing to the betterment of our community, I am driven by a genuine passion. My goal is to guarantee that each of our service users receives the very best care and is empowered to live as independently as possible, thereby enhancing their quality of life.

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Frequently Asked Questions about SureCare (Hillingdon)

What Type of Services does SureCare (Hillingdon) offer?

SureCare (Hillingdon) offers Home Care.

How many Carers does SureCare (Hillingdon) employ?

SureCare (Hillingdon) employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Hillingdon) to verify any information. View our terms and conditions. SureCare (Hillingdon) has an Enhanced Service – more info.