SureCare (North Leeds)

Suite 4, Dunbar Business Centre, Sheepscar Court, Leeds LS7 2BB
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9.6 34 Reviews
  • SureCare (North Leeds), Leeds
SureCare North Leeds is an exceptional provider of home care with a CQC rating of 'good'.

SureCare are the experts when it comes to providing person-centred, high-quality care in the clients own home.

A range of services are available, including home services, respite and holiday care, and dementia and Alzheimer’s care.

Clients are encouraged to actively participate in the planning of care to ensure positive outcomes where the client is satisfied with the service they receive.

Following full care needs assessment, clients, loved ones and staff agree on a personally-tailored care plan, ensuring the client’s needs are continually met through regular reassessment.

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Care Provided by SureCare (North Leeds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Simina Rus (Branch Manager)

Funding & Fees Guide for SureCare (North Leeds)

  • Prices

  • We offer a bespoke and tailored approach to all care packages. Please call us to discuss your care requirements.

SureCare (North Leeds) Reviews (34)

Total of 34, showing 1-20
9.6

SureCare (North Leeds) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time SureCare (North Leeds) has 34 reviews.

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Review from Sally A (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When first looking for care for Mum a couple of years ago the choice of care companies seemed overwhelming. However, based on SureCare's very good reviews we decided to go with them, and I'm so glad we did. Mum is now 98 and still managing her own home, thanks to the lovely, kind and competent team
at SureCare. She has great confidence in the lovely carers who visit four times a day, they treat her with so much kindness and really listen to her needs. The office staff are equally excellent - always very friendly and professional, and in regular communication with Mum and me to make sure that all is well, which is extremely reassuring for both of us.
Both Mum and I couldn't recommend SureCare more highly, they really do care, in every sense of the word.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for reviewing our care service. We are delighted to hear you have and continue to receive a quality-driven care service. Thank you for choosing SureCare North Leeds.


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Review from Debbie A (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have been invaluable in caring for my elderly and unwell farther for the past few months. They are proactive with his care and health needs, always suggesting ways to make his life more comfortable. They contact the GP when needed, they are always punctual, polite, kind and offer the most
incredible service. I honestly cannot thank them enough and feel very blessed to have found them. I would recommend them highly to anyone looking for a care team.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for reviewing our care service. We are delighted to hear our care service is meeting your fathers care needs. We have a passionate care and management team who always aim to provide quality driven home care. Thank you for choosing SureCare North Leeds.


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Review from Steven R (Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Sure Care (North Leeds) for 9 months. I was initially apprehensive about having someone assist me in showering and dressing afterwards. A 5 week stay in hospital had however removed any modesty that I may have had. I now look forward to my weekly visits which also include
the removal, washing and replacement with another pair of compression stockings. This was the primary reason I needed help as I could not shower with the stockings on, and also the application of cream to my feet and lower legs is necessary. I had an interview at home to start with in which I was introduced to my principal carer and my needs were discussed. Since then their service in my opinion has been immaculate. I cannot praise them enough and would most happily recommend them.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Steven, thank you for taking the time out to review our care service. We are delighted to know our care service is meeting your needs well and that you would most happily recommend us. Thank you for choosing SureCare North Leeds.


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Review from A B (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially completed an online form to enquire about care for my father, as the hospital were having difficulty in arranging a discharge plus my father was getting increasingly distressed. The next morning I had a phone call from the Care coordinator who was compassionate, organized and very knowledgeable
about the care that we needed. It was the Friday of a bank holiday and initially, we didn't think the care could be organized until after the weekend but after communicating with the hospital and the care coordinator came and did a thorough assessment. My father was home at 15.30 the same day.
My father's care from the team was wonderful and highly professional. They took care of my father's drugs, recognising when there had been an error and sorted it. My father really enjoyed the company of all the carers for the 6 weeks he agreed to them. They beautifully filled the stopgap in supportive care after discharge. They also supported me. I highly recommend this company.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for taking the time out to review our care service. We are delighted to know our service met the needs of your father and it provided the support and help you needed at the time. It was our pleasure to provide you with our service and thank you for choosing SureCare North Leeds.


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Review from Amrit R (Son of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing, thoughtful team, so very caring and helpful. Always communicate, and I’m always kept well informed.
So polite and very thorough and detailed in their work with passion and care.
My mother's life has changed for the better, and massive improvement because of this team and what they do.
Thank
you so much.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Amrit, thank you for taking the time to leave us a review regarding our home care service. It is a pleasure to be able to deliver our bespoke care service to your mother. Thank you for choosing SureCare North Leeds.


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Review from Anna F (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at SureCare are very understanding of my mother's needs and of her anxieties when they arise. The carers are compassionate and caring and demonstrate encouragement at times when there can be challenges. This has been achieved because the team have taken the time to listen to concerns, and
together we have been able to overcome obstacles, all the while respecting Mum's feelings. They constantly reassure Mum that her dignity is respected. Communication is excellent and prompt. I would have no hesitation in recommending SureCare. Professional with a capital 'P'.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Anna, thank you for taking the time out to leave us a review and for your kind words. I am delighted to hear that our care service is meeting your mother's care needs and that you have no hesitation in recommending SureCare North Leeds. Thank you for choosing SureCare North Leeds.


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Review from Steve D (Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 74-years-old with some mobility issues.
SureCare stepped in at very short notice to assist with post-operative care.
The manager went out of her way to accommodate my needs. She also spent time assessing my home situation and arranging my care with her most suitable care assistants. She introduced
her staff personally.
One staff member attended to me for most of the time and continuity was established. Another carer assisted when my main carer was unavailable.
Both ladies were delightful and helpful. They were happy to undertake any and all tasks that I requested, and they performed them with vigour and thoroughness.
I would certainly recommend their services.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Steve, thank you for taking the time out to review our care service. We are delighted to know you are happy with your care service, and we hope our service helped you in your recovery process. Our full team are so passionate about delivering person-centred care to our clients. Thank you for choosing SureCare North Leeds.


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Review from Malcolm W (Son of Client) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past six months, SureCare has been looking after our mother, who requires 24-hour care. The carers are very conscientious and empathetic, and they make sure that our mother is eating enough. Consequently, our mother’s well-being has improved, and we are happy that she is being well looked after.
The live-in carer does an excellent job of catering to our mother’s needs.
We strongly recommend SureCare to anyone requiring care for their loved ones.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Malcolm, thank you for taking the time out to review our service. We are delighted to read how our service has helped to improve your mothers well being. We are extremely passionate about the care service we deliver and always strive to provide a person-centred service. Thank you for choosing SureCare (North Leeds).


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Review from Jeremy P (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using SureCare for the last year, and they are absolutely excellent.
Very helpful, easy to communicate with, and the carers have developed a very good relationship with my father.
They have been very helpful in organising his repeat prescriptions and delivery of medications; they have
attended to his needs and have been extremely reliable and helpful.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Jeremy, thank you for taking the time out to review our service. We are delighted to hear you are happy with the care service provided to your father. We are grateful that we are able to support your father and our carers remain very passionate about the care they provide. Thank you for choosing SureCare North Leeds


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Review from Wendy D (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who visit my dad are outstanding. They treat him with respect and dignity, and he loves all of them. They will promptly let me know if they find anything concerning or unusual and were recently instrumental in getting him promptly into hospital to deal with a chest infection that had been
slowly building up and which I was unaware of. They are also very flexible and able to change timings and dates at a moment's notice and add on new dates if something unexpected comes up and I can't make it to visit him.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Wendy, thank you for taking the time out to leave a review regarding our care service. I am delighted to read that you are currently happy with our care service for your dad. Our care team are delighted to be able to support your dad. Our carers are trained to be able to identify changes in needs and to communicate any concerns with our management team so that the right action can take place. I am very happy to see that this was the case when our carers played an instrumental part in getting your dad promptly into the hospital to deal with a chest infection. Thank you for choosing SureCare North Leeds.


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Review from J G (Friend of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express my deep appreciation for the exceptional care and support that SureCare provides for my best friend and charge. Your carers are incredibly focused on my friend’s welfare and execute their duties with dedication, kindness, enthusiasm and genuine good humour, despite some of the challenges.
The office team are amazing and will pull out all the stops to meet our requirements, sometimes at very short notice. Nothing is too much trouble. Quite simply, I don’t know what I would do without the excellent service SureCare provides. Once again, thank you so much; your services are greatly revered by both of us.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for taking the time to leave us a review. I am delighted to read that you are happy with our care service and that it is providing the quality-driven care that we promise. Our team are passionate about delivering quality-driven care. We truly wish to make a positive difference in our clients' lives and we are delighted to know this is happening. Thank you for choosing SureCare North Leeds.


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Review from C C (Sister of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The SureCare team were invaluable in supporting my sister as she began living with dementia independently. As her needs changed, the team of carers adapted her care plan to support all her needs throughout the day.
The carers kept to their agreed time, we’re always kind, polite and cheerful. If a
problem arose, they dealt professionally and sensitively with it and always recorded their notes at the end of the visit for me to see.
The management team in the office are very approachable and will always try to accommodate requests for visit changes.
I would happily recommend this care provider.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Caron, thank you for taking the time out to leave us a review. I am delighted to hear how person-centred, quality-driven service has been invaluable in supporting your sister. Our team are passionate about the care we deliver. I will pass your review on to our team and thank you for choosing SureCare North Leeds.


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Review from Fiona M (Daughter of Client) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only had a brief time with SureCare as my father deteriorated much quicker than expected. However, the lady who came to undertake the initial assessment was amazing. My dad took ill during the assessment, and she sprang into action, calming and caring for my dad whilst I called the ambulance, and
she insisted on staying until he was safely off to the hospital. She was kind, informative and caring, reflecting the ethos of the company. I was very impressed.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Hi Fiona, thank you for taking the time out to review our service. I am delighted you were able to see the quality of our service has to offer, even in a short space of time. We firmly believe in quality care, and this begins with having a kind and understanding team. On behalf of our whole team, we wish you and your family the best for the future.


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Review from Robert P (Friend of Client) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided is very good, and the client welcomes the support.
When things go wrong, they are corrected quickly, and the Sure Care staff are always just a call away.
The hands-on carers always provide service with a smile.

Reply from Karun H, Business Manager at SureCare (North Leeds)

Hi Robert, thank you for taking the time out to leave us a review. I am delighted to know you are very happy with our service, and I hope this long continues. We will always remain committed to providing the highest quality Home Care services. Thank you for choosing SureCare North Leeds.


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Review from Julie S (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Surecare have looked after my father aged 86, who is not mobile and quite frail for the past few years.
My sister and I are nurses and live 200 miles away in.
My father is very happy with all the carers that visit him three times a day.
We have found the carers go out of their way to
care for my dad professionally and with kindness.
They often sit and chat with my dad, especially during this difficult covid time.
The team in the office have always kept my sister and I informed of any medication/care queries and discussed any problems resolving them quickly.
I would highly recommend this agency and their carers to anyone looking for a care package.
My father is very happy with all the ladies who care for him, and generally, it is the same lovely carers.
During covid, we have not been allowed to visit, and the team have helped us get through this difficult time with their kindness and professionalism. I would highly recommend this company.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Hi Julie, thank you so much for taking the time out to review our service. Your review will help so many more families who are looking for a genuine, safe and caring care company to look after their loved ones. I am delighted to hear you and your father are pleased with our service, and I will pass your kind words onto our team. Thank you for choosing SureCare North Leeds.


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Review from Martin C (Son of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The SureCare team treated my mother with great respect and dignity at all times.
They put her requirements and wishes first and did not rush her, allowing my mother to go at her own pace.
SureCare visiting on a daily basis also gave my mother some social time with other people and some laughs at the
interesting stories she was told.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for taking the time out to review our service. I am delighted our service was able to help your Mother. We wish you and your Mother the very best and if you ever need anything please do not hesitate to contact us. Thank you for choosing SureCare.


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Review from R T (Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very helpful and kind would do anything for me. Take my recycling downstairs and post my letters.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear R T, thank you for your review and for taking the time out to do this. I am delighted to hear you have found our service helpful and the carers kind.
Thank you for choosing SureCare North Leeds.


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Review from David F (Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend SureCare very much. I have a regular helper who is flexible to my needs and kind. The company helps me a lot and they communicate with me when things change! I have used the company for over a year and I am very happy

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear David, thank for taking the time out to review our service. We are delighted to hear that you're happy with your care service. Our team are so passionate about delivering real, genuine high-quality care, and I am pleased to know you're happy with your care experience to date. Thank you for choosing SureCare North Leeds.


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Review from Christopher W (Brother of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care they provide for my brother. The company is very well organised and responsive. If at any time I need to ring the office they are always there and very professional at all times.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Chris, thank you for taking the time out to review our care service. We are delighted that you're happy with the care provided to your brother. Our whole team are so passionate about providing bespoke care to all of our service users. Thank you for choosing SureCare North Leeds.


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Review from Mike T (Friend of Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you’re looking for care/support in Leeds you really need to call SureCare. I have had a positive, stress-free and very helpful experience thanks to the wonderful team who are so knowledgable about care.
I can’t recommend them enough and I would recommend them without hesitation to all family and
friends of mine.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Mike, thank you for taking the time to review our care service and for your kind words. We are delighted to hear you are happy with our service and that you would recommend us to your friends and family. We have a team who are passionate about providing the highest quality of care at all times. Thank you for choosing SureCare North Leeds.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for SureCare (North Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare (North Leeds) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (North Leeds) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about SureCare (North Leeds)

What Type of Services does SureCare (North Leeds) offer?

SureCare (North Leeds) offers Home Care.

How many Carers does SureCare (North Leeds) employ?

SureCare (North Leeds) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (North Leeds) to verify any information. View our terms and conditions. SureCare (North Leeds) has a Platinum Service – more info.