SureCare (North Leeds)

Suite 4, Dunbar Business Centre, Sheepscar Court, Leeds LS7 2BB
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9.6 34 Reviews
  • SureCare (North Leeds), Leeds
SureCare North Leeds is an exceptional provider of home care with a CQC rating of 'good'.

SureCare are the experts when it comes to providing person-centred, high-quality care in the clients own home.

A range of services are available, including home services, respite and holiday care, and dementia and Alzheimer’s care.

Clients are encouraged to actively participate in the planning of care to ensure positive outcomes where the client is satisfied with the service they receive.

Following full care needs assessment, clients, loved ones and staff agree on a personally-tailored care plan, ensuring the client’s needs are continually met through regular reassessment.

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Care Provided by SureCare (North Leeds)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Simina Rus (Branch Manager)

Funding & Fees Guide for SureCare (North Leeds)

  • Prices

  • We offer a bespoke and tailored approach to all care packages. Please call us to discuss your care requirements.

SureCare (North Leeds) Reviews (34)

Total of 34, showing 21-34
9.6

SureCare (North Leeds) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time SureCare (North Leeds) has 34 reviews.

Overall Experience

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Date Published

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Review from John A (Son of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot fault the care and compassion shown to my father and us. All the staff are polite and respectful and always reliable. They have become not only my father's carers but also he regards them as his friends. They always treat him with dignity, even at difficult times.
They always
keep us informed and answer any questions we ask.
We cannot thank SureCare staff enough for their ongoing care.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear John, thank you for taking the time out to review our care service. I am delighted to read that your Father is receiving the high-quality care service that we promise. We are all so passionate about providing quality care to everyone who uses our service, to make a real positive difference in their life. Thank you for choosing SureCare North Leeds.


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Review from Ryan G (Nephew of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Sure Care (North Leeds), they have and continue to provide a truly incredible service to my family. They have made 'lockdown' much more bearable, knowing that they are there to support my uncle. We have been very pleased with the adaptations they have made as a company since the outbreak
of Covid-19, and they continue to keep us updated with my uncle's well being. I would also like to give credit to the friendly nature of the management team who have been very helpful during a challenging time for the nation; they really have gone above and beyond for us, and we are very grateful as a family.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Dear Ryan, thank you for your kind words and for taking the time out to review our service. I am delighted to hear you are receiving the high-quality experience we promise all of our service users. We are working very hard to ensure our service users get the safe support they require each and every day. The adaptations we have made in response to COVID-19 means this is done without compromising safety in any way. Stay safe and thank you for choosing SureCare North Leeds


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Review from H M (Husband of Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treated my wife with such care, gentleness and respect. Nothing was too much for them if we requested something. They always worked well together as a team (two carers at a time). They also watched out for us as a family. The management were very prompt in dealing with a request to change
the time of the morning visit.

Reply from Karun Heer, Business Manager at SureCare (North Leeds)

Thank you for your kind words and for taking the time out to review our care service. I am delighted to read about your positive experience. At SureCare we're passionate about providing a care service that makes a real, positive difference to our service user and their families. On behalf of our whole team, thank you for choosing SureCare North Leeds.


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Review from P B (Client) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good, reliable service. Carers arrive promptly and carry out their tasks carefully, cheerfully, and willingly. I am at all times treated with respect and kindness. I must make special mention of the care manager who is extremely good at his job. Even the smallest issue is dealt with immediately
and effectively, and he is always thoughtful and swift to respond. I have been using this service for well over a year, and I am impressed.

Reply from Karun Heer at SureCare (North Leeds)

Thank you for taking the time out to write a review about your care service which is delivered by us and for your kind words. I am delighted to read you're happy with the service being provided. We're committed to providing you with an experience which is enjoyable and beneficial. Your praise for our care manager will be passed on to him immediately.


Thank you for choosing SureCare North Leeds :)


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Review from Annabelle M (Granddaughter of Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have asked for more from the team at SureCare. I approached them having received a brochure through the post. I wanted them to support my grandma with more domestic-based duties to give her a break. Since signing up I have increased the time they spend with my grandma significantly due to
the positive impact they have made.


It's a very thoughtful service delivered with care and most importantly a smile!


Reply from Karun Heer at SureCare (North Leeds)

Dear Annabelle,


Thank you for taking the time out to review our service and for your kind words. I am delighted to hear that you and your Grandma are happy with your care service supplied by SureCare. We're committed to providing you with a reliable and truly enjoyable home care experience, and one that meets your individual needs.


From us all at SureCare thank you for choosing SureCare North Leeds


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Review from Philip C (Son of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have been delighted with the excellent service and care that she receives from Sure Care North Leeds. From the moment that the owner, the manager and then the owner again with my mother’s main carer came to meet us, we knew that she would be in caring, professional and friendly hands.
This has proved true. Nothing is too much trouble for my mother’s carer and she is very warm and friendly and my mother enjoys her visits as well as appreciating her help. We also really appreciate the continuity of having, as far as possible, the same person caring for my mother; the phone calls to my mother from the office if, due to unforeseen circumstances, the carer might be a little late arriving - this rarely happens - plus the fact that we feel able to contact the office to request extra visits, for example, if we are going to be away. We would not hesitate to recommend Sure Care North Leeds to others and, indeed, we have already done so!

Reply from Karun Heer at SureCare (North Leeds)

Dear Philip,


We are delighted to hear that you are happy with the SureCare experience and that your mother's care is being delivered to the high standard and quality that we promise. We strive on delivering a personal and bespoke service tailored to your individual needs.


On behalf of our whole team at SureCare, would like to thank you for your kind words and for choosing SureCare North Leeds.


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Review from Kam B (Friend of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave a comment for the team at SureCare to congratulate them on the superb staff that they have. I have witnessed the incredible support they provide to a close friend of mine who I visit. The carers are polite and always ask before they carry out a task ensuring they are protecting
his dignity. They are respectful not only to him but to his guest, such as me, as well. It was honestly so refreshing to see my friend happy, comfortable and content with the care he deserves after bad experiences with other companies in the past. Living comfortably in your own home is a right and we require the services at SureCare's high standard to ensure our loved ones are being taken care off with quality.


Well done and keep it up!


Reply from Karun Heer at SureCare (North Leeds)

Dear Kam,


Thank you for your review of our service and for your kind words.


We are delighted to know that your friend is receiving a high quality and friendly service from our highly trained care staff. We constantly monitor our service closely to ensure that all service users are being treated with respect and dignity. Our recruitment process is very robust and it ensures that we only employ those who we believe are genuinely caring, and passionate about improving the quality of our service users lives and independence.


Best Wishes,
SureCare


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Review from Peter E (Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from Alzheimer's and is cared for in my home by my daughters and me. For a week in May, my daughter went away on holiday. During that time SureCare (North Leeds) sent a young lady to our home early each morning (there were two different carers during the week). The carers arrived at
around 7:30 each morning and helped my wife to dress. On two mornings the carers helped my wife to shower - she also attended the commode which my wife had used during the night and generally tidied up. Both carers were kind, friendly helpful yet business-like. They were around for 30/45 minutes each morning. The carers were told the whereabouts of our home so they could admit themselves and this caused no problem.

Reply from Karun Heer at SureCare (North Leeds)

Dear Peter,


Thank You for taking the time out to review our service. I am delighted to hear that you enjoyed our Home Care Service experience. As a team we are committed to delivering bespoke and high quality care to all of our service users.


On behalf of our whole team here, I would like to thank you for choosing SureCare North Leeds.


Best wishes to you, your wife and your family.


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Review from Michelle N (Client) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated like gold, I would highly recommend this service to anybody needing care. I get the same carer all the time and they go above and beyond to meet my care needs and make me happy. They are so flexible with times and I can change at very short notice. I have had another company before
and they really let me down but with SureCare North Leeds nothing is too much trouble. The manager is always available to talk to me if I need him, he just drops everything and comes over to see me.

Reply from Karun Heer at SureCare (North Leeds)

Dear Michelle, On behalf of our whole team at SureCare North Leeds we are delighted to hear you are happy with your care service provided by us. We will remain committed to delivering our bespoke service to you. Thank you for your kind words.


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Review from Richard N (Son of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provided overnight support and some daytime support to my 100-year-old mother who is physically frail.
I found the management at SureCare extremely impressive; efficient, thoughtful and responsive. The carers all dealt well with dealing with my mother, who has been independent until very recently,
found having someone in the house for long periods quite stressful. SureCare took a great weight off my mind.

Reply from Karun Heer, Manager at SureCare (North Leeds)

Dear Richard. Thank you for your kind words. I am delighted to hear that our service was able to take a great weight off your mind, and most importantly our bespoke service helped to keep your Mother safe and well whilst living in her own home. On behalf of our whole team, we wish you and your family the very best for the future. Thank you for choosing SureCare North Leeds.


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Review from John G (Son of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, who is my mother's carer was taken ill and stayed three days in hospital. Encouraging admission to A & E. I had just had a knee replacement two days earlier and was unable to go to my 92-year-old mother. No carers were available after spending 7 hours ringing around. I was given SureCare
North Leeds phone number. I phoned about 5pm they inspected the premises and had someone for a sleepover by 7 pm. My mother was pleased with the carers provided. Received a good and relaxed service from the manager at SureCare.

Reply from Karun Heer, Manager at SureCare (North Leeds)

Dear John. Thank you for taking the time out to leave a review on our profile. We are delighted to hear our service helped you and your family in a time of need. We wish you and your family the very best for the future. Thank You for choosing SureCare North Leeds.


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Review from Arthur W (Wife of Client) assisted by family/friend published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is superb, I have recommended the service to the people in my community. Communication is very important and it is excellent form the manager to the care staff. I feel very safe with the service. Overall, it has been superb. Our quality of life has improved dramatically as a result of using
the service.

Reply from Karun, Manager at SureCare (North Leeds)

Thank You for your kind words. We are delighted to hear how much our service is helping you and we're so happy to hear that it has improved your quality of life. We are committed to delivering our bespoke service consistently at all times. Thank You for choosing SureCare North Leeds.


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Review from Roy J (Client) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good. I appreciate what they do for me as I can't do much for myself. Everybody is very helpful.

Reply from Karun, Manager at SureCare (North Leeds)

On behalf of the whole team at SureCare North Leeds thank you for your review. We are delighted to hear you are happy with our care service and we are committed to ensuring this continues. Thank You for choosing SureCare North Leeds


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Review from Lynn D (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to SureCare North Leeds for the excellent care they provided & the quick response when we needed them.
From the first night of care, I felt a great sense of relief that my parents were in safe hands.
The carers were very kind & highly experienced & my Dad was put at ease
immediately. I wish I had known about Surecare a year ago as the care they provided far exceeded the previous agency.
The SureCare carers really do care about their clients.
I must also commend the manager who assessed what my parents needed & was very sensitive to their needs at all times. There was always feedback & daily communication between us which was very reassuring & a new experience for myself at a very stressful time. It allowed me to sleep at night & I felt supported.
Both my parents are in a care home now permanently but I will never forget what a godsend SureCare was at a time of need. I would highly recommend them.

Reply from Karun, Manager at SureCare (North Leeds)

Dear Lynn. It was our pleasure to provide our bespoke care service to you and your parents. We thank you for your kind words and we are delighted to have been able to help you. We wish you and your parents the very best. On Behalf of our whole team, Thank You for choosing SureCare North Leeds.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for SureCare (North Leeds) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for SureCare (North Leeds) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (North Leeds) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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