Bluebell Support Services Ltd

1st Floor Suite, The Old School House, Castle Rising, King's Lynn PE31 6AG
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8.0 3 Reviews
  • Bluebell Support Services Ltd, King's Lynn
At Bluebell Support Services, the team believe in offering person centred care. Their aim is to care and support service users to remain in their homes for as long as possible. They approach their service users' needs from four aspects of their being, which are mental, physical, social and spiritual.

They offer a range of services, from thirty-minute visits to twenty-four-hour live-in care, depending on the service user's needs.

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Care Provided by Bluebell Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bluebell Support Services Ltd
  • Person in charge
  • Shelly Gotora (Registered Manager)

Bluebell Support Services Ltd Reviews (3)

8.0

Bluebell Support Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Bluebell Support Services Ltd has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
0
2
1

Review from M D (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This company has been looking after my mum four times per day for the last ten months. The care given is of a high standard, and the carers are friendly, engaging and have a positive attitude. This has helped immensely with the transition from a fiercely independent lady to the acceptance of needing
assistance.
My mum is fortunate to have family support, but the carers have become a vital part of the network to enable her to continue to live at home.

Reply from Shelly Gotora, Owner/Manager at Bluebell Support Services Ltd

Thank you for taking the time to leave us a great review. Your kind words are very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela W (Daughter of Client) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Bluebell by the hospice our father was in. We needed a live-in carer on his discharge from hospice to home. The service we received was very professional throughout, and Bluebell visited my father in the hospice to complete the assessment and was always kind and helpful. Our live-in
carer has provided exemplary care and companionship to my father over the last few months, kept his home organised and spotless, caring for his little dog too. The communication from Bluebell throughout has been very good. We would highly recommend Bluebell services.

Reply from Shelly Gotora, Owner/Manager at Bluebell Support Services Ltd

Thank you for taking the time to leave us a great review. Your kind words are very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Daughter of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, who always accommodate any changes to our schedule we may need to make. Since Bluebell carers started visiting my dad, his general mood has improved greatly, and he looks forward to their visits.

Reply from Shelly Gotora, Registered Manager at Bluebell Support Services Ltd

Thank you so much for your kind words. It is a pleasure to care for your dad. We are glad to hear that he looks forward to the care workers visiting him.
Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Bluebell Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Bluebell Support Services Ltd is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebell Support Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Bluebell Support Services Ltd

What Type of Services does Bluebell Support Services Ltd offer?

Bluebell Support Services Ltd offers Home Care.

How many Carers does Bluebell Support Services Ltd employ?

Bluebell Support Services Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebell Support Services Ltd to verify any information. View our terms and conditions. Bluebell Support Services Ltd has an Enhanced Service – more info.