Allot Healthcare Services Ltd York

Unit 5, George Cayley Drive, York YO30 4XE
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1.5 9 Reviews
  • Allot Healthcare Services Ltd York, York
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Care Provided by Allot Healthcare Services Ltd York

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tatenda Muchenje (Manager)
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Allot Healthcare Services Ltd York Reviews (9)

1.5

Allot Healthcare Services Ltd York has a Review Score of 1.5 (1.500) out of 10, based on 2 reviews in the last 2 years. Over all time Allot Healthcare Services Ltd York has 9 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 2

Date Published

9
0
0
2
7

Review from John S (Son of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Allot Care’s standard has dropped off since they took on my mother’s care in April. The current carer has poor language skills and seems to have come four times a day for three weeks with barely a break. I assume the provider is short of staff. I have just seen today’s carer come for mother’s lunch
call today; she went through to the kitchen to clean every surface (again!) while my mother was in her chair without a meal and needing the toilet. I explained to the carer that it would be better to prioritise my mother’s needs but she just stared at me.

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Treated with Dignity

Value for Money

Review from J B (Relative of Client) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A relative of mine had Allot Healthcare after discharge from hospital. The carers never interacted with them and barely spoke, when they did it would be between themselves in a 2nd language. Relative was very uncomfortable when carers spoke in 2nd language in front of them. Carers would arrive late
and leave earlier than the allotted time.

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Management

Treated with Dignity

Value for Money

Review from Sheila B (Wife of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband came out of hospital at the end of August 2022, Allot Healthcare were the care company appointed by the discharge team to look after him. In the 8 weeks that they cared for him, they have been amazing. Every one of the team members treated him with so much kindness and thoughtfulness.
They all introduced themselves when they first arrived, helped make his "second" breakfast and were a pleasure to have in our home. The care they gave him was superb, I can't rate them highly enough. Even when he was obviously in the final stages of life they looked after him with dignity.

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Review from Jenny L (Wife of Client) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

8 weeks ago my husband returned from hospital very scared and unable to stand and walk. I also was unsure whether I could cope, never having experienced this situation before. Two Allot carers came four times a day and thanks to their patience, care, understanding and encouragement my husband now believes
in himself and regained his smile. He is also now standing in the hoist and making good progress thanks to the carers' efforts. They have become part of the team and our family. We have also had carers who have come regularly thanks to the management. They have helped me to think that I can do whatever the future holds for us both. They are always on time and so smiley and cheerful. Many thanks to everyone. I will always recommend them.

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Review from Keith L (Husband of Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Allot Healthcare Services for the care they provided for my wife who sadly died 16 Aug 2019. The compassion shown and professionalism shown by the carers attending was beyond exceptional. Nothing appeared to be too much to ensure my wife had a comfortable ending to her life.
Thank
you.

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Treated with Dignity

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Review from Sue O (Wife of Client) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband died very shortly after Allot Healthcare Services started providing a regular care service for him. However, during that time, both he and I were very happy with the cheerful, friendly service provided by his carers. Always ready to do anything asked of them the most important thing
for us was just having regular visits with time to chat and provide emotional support for me at a very difficult time. I'm not supposed to use names here but I do hope that the managers will know who I'm talking about and pass on my grateful thanks to them.

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Review from Barbara D (Wife of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When the carers arrive, they are always bright, cheerful and friendly. They work hard to form a bond with my husband and have quite a few laughs together. My husband is very well looked after and is always well presented after they have been. They get him up, washed and dressed and they seem to have
pride in seeing him clean and happy. They treat us both with respect and often ask if there is anything more they can do to help. My life is much easier since having them.

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Review from Barbara H (Client) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must say my carer is always excellent but about 2 weeks ago I could not get them on time.

Reply from Tatenda Muchenje at Allot Healthcare Services Ltd York

Our Carers are normally on time but on this particular day there was a slight delay and Client had been informed as we normally do when Carers are running late.


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Review from Robert S (Client) assisted by family/friend published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been attended to for seven months. I am aware that my physical condition her deteriorated.
I am grateful for the care I have received and look forward to the future with confidence in your service.

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Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Allot Healthcare Services Ltd York is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.500 for Allot Healthcare Services Ltd York is calculated as follows: ( (2 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 10 Ratings = 1.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Allot Healthcare Services Ltd York is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Allot Healthcare Services Ltd York

What Type of Services does Allot Healthcare Services Ltd York offer?

Allot Healthcare Services Ltd York offers Home Care.

How many Carers does Allot Healthcare Services Ltd York employ?

Allot Healthcare Services Ltd York employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Allot Healthcare Services Ltd York to verify any information. View our terms and conditions. Allot Healthcare Services Ltd York has a Basic Service – more info.