Quay Care (Poole) Ltd

54 Parkstone Road, Poole BH15 2PG
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8.8 22 Reviews
  • Quay Care (Poole) Ltd, Poole
A compassionate domiciliary care agency specialising in personalised home care services, including personal care, domestic assistance, and companionship. With tailored care packages are designed to help adults facing health and mobility challenges maintain their independence and dignity, all while staying safe and comfortable in the familiarity of their own homes.

Based in Poole, Dorset, Quay Care proudly offer high-quality, professional services to their local community and surrounding areas. As a smaller, independent agency, they take a more personal and hands-on approach compared to larger corporate providers, ensuring that their clients receive the utmost care and attention. Their unique approach sets them apart from competitors, driven by core values of expertise, experience, and excellence. These principles allow them to deliver an attentive and efficient service that their clients truly value.

At Quay Care, their mission is to provide exceptional care that evolves with each clients' needs. Offering a range of choices and support based on thorough, individualised assessments, always ensuring the highest standards of dignity and respect.

With a dedicated team of highly trained and experienced professionals who work closely with each service user, striving to consistently exceed expectations and deliver the best possible care.

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Care Provided by Quay Care (Poole) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Quay Care Poole Ltd
  • Person in charge
  • Heather Williams (Registered Manager)

Funding & Fees Guide for Quay Care (Poole) Ltd

  • Prices

  • Fees starting from as little as £12.00!

  • Please contact us for more information.

Quay Care (Poole) Ltd Reviews (22)

Total of 22, showing 1-20
8.8

Quay Care (Poole) Ltd has a Review Score of 8.8 (8.815) out of 10, based on 4 reviews in the last 2 years. Over all time Quay Care (Poole) Ltd has 22 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 0

Date Published

22
1
2
4
18

Review from M B (Daughter-in-law of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, pleasant carers.

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Review from A S (Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quay Care Poole are very caring and kind and I look forward to seeing my carers every Tuesday.
My only wish is it was a little earlier.

Reply from Heather Williams, Registered Manager at Quay Care (Poole) Ltd

What a lovely review, thank you for your feedback. We are working on arranging the hours to suit everyone's preferences, but we are so pleased you are happy overall. Thank you for your continued support.


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Review from Raymond P (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are pleasant and polite and very efficient. I have no complaints.

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Review from Jane B (Wife of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was only a small team we were able to build up a good rapport with them all. They were all friendly, kind and supportive; very caring and thoughtful throughout my husband's end of life care. Very professional and understanding especially on the day he died at home.

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Review from Margaret V (Client) assisted by family/friend published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are cheerful, caring and eager to do more than I ask for. They are good time keepers, they are always friendly but professional.

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Review from M R (Son of Client) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is excellent and I cannot speak of them highly enough. All staff are excellent, very knowledgeable and friendly and my mother likes them all. Nothing is too much trouble for the staff.

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Review from Ian G (Son of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quay Care Poole has been my mum's care provider for the last five years until my mum sadly passed away recently. The care team has always been very supportive in their duties, going the extra mile, especially through the lockdown period. The management was always helpful and prompt in dealing with matters.
As a family we can not thank Quay Care enough for the service they have provided, we have no hesitation in recommending their care service.

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Review from Jean S (Client) assisted by family/friend published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very good and helpful and do anything I ask of them.

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Review from Kay G (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Friendly, helpful and makes a nice cup of tea. Always cheerful, helpful and kind. Always does what I ask and a little bit more.

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Review from Leonard R (Client) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been with Quay Care for about 2 years. The carers have always been kind, helpful and friendly. They always ask if there is anything else they can do for me. I'm so grateful.

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Review from A D (Son of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service. Quality assistance as advised and requested. Consistent with delivery and all staff attending appear to be well trained.

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Review from C S (Daughter of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are kind and professional in their attitude and assistance. Everyone knows their responsibilities and carries them out to the best of their abilities. They always show respect and friendliness to their client and clients family.
The management is always helpful and prompt in dealing
with matters.

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Review from G R (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always have continuity with the two carers that support me! I enjoy seeing them every week as I live alone.

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Review from Patricia S (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Quay Care (Poole) Ltd very satisfactory. They look after me very well, are friendly, kind and most professional. They have become friends as well as carers. Nothing is too much trouble, especially through lockdown and they have helped with prescriptions, post, changing the bed etc. They
have also been very supportive, over the last few weeks, when my husband had to go into a dementia home.

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Review from Jenny B (Niece of Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and support given to my uncle. I live 100 miles away and can't be with him as often as I like. Quay Care (Poole) Ltd are an excellent company and my uncle is extremely deaf and doesn't write very much any more but was pleased to take part in the review. He is obviously fond
of them and they, in turn, treat him with respect and maintain his dignity. I am so grateful.

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Review from Anne-Marie S (Sister of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care that Quay Care (Poole) Ltd has provided has been a great support to our sister. Our sister has required help with activities of daily living. The carers have been reliable, professional and sensitive to our sister's needs. This has helped to relieve our sister's anxieties and
she has looked upon the carers as her friends. We have appreciated the good communication from Quay Care (Poole) Ltd and found them to be receptive, friendly and supportive.

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Review from K I (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quay Care have been excellent for my mum. It was an emergency situation and they responded so quickly to get Mum out of hospital - which was a great relief for me.
I can't thank them enough!

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Review from Joyce B (Client) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated well and with respect and dignity with all the carers.

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Review from C J (Client) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive from Quay Care is top class, they are cheerful, helpful and happy carers.

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Review from Dinah S (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I returned home from hospital with nothing to look forward to but bed, hoist and wheelchair.
However, after four months of care, nursing and physiotherapy, I was able to stand and walk.
I am very grateful for all the help and encouragement of my team of carers, nurses and physios, that I am able to
lead a fairly normal life.

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Current Review Score: 8.8 (8.815)

Overview of Review Score

The Review Score of 8.8 (8.815) out of 10 for Quay Care (Poole) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Quay Care (Poole) Ltd is calculated as follows: ( (14 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quay Care (Poole) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Jaimee Cherrett

Job Title: Care Coordinator

Joined: 2017

Jaimee is our Care Coordinator and works both in the office and helps out with care calls.


Frequently Asked Questions about Quay Care (Poole) Ltd

What Type of Services does Quay Care (Poole) Ltd offer?

Quay Care (Poole) Ltd offers Home Care.

How many Carers does Quay Care (Poole) Ltd employ?

Quay Care (Poole) Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quay Care (Poole) Ltd to verify any information. View our terms and conditions. Quay Care (Poole) Ltd has a Platinum Service – more info.