Quay Care (Poole) Ltd

54 Parkstone Road, Poole BH15 2PG
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8.8 22 Reviews
  • Quay Care (Poole) Ltd, Poole
A compassionate domiciliary care agency specialising in personalised home care services, including personal care, domestic assistance, and companionship. With tailored care packages are designed to help adults facing health and mobility challenges maintain their independence and dignity, all while staying safe and comfortable in the familiarity of their own homes.

Based in Poole, Dorset, Quay Care proudly offer high-quality, professional services to their local community and surrounding areas. As a smaller, independent agency, they take a more personal and hands-on approach compared to larger corporate providers, ensuring that their clients receive the utmost care and attention. Their unique approach sets them apart from competitors, driven by core values of expertise, experience, and excellence. These principles allow them to deliver an attentive and efficient service that their clients truly value.

At Quay Care, their mission is to provide exceptional care that evolves with each clients' needs. Offering a range of choices and support based on thorough, individualised assessments, always ensuring the highest standards of dignity and respect.

With a dedicated team of highly trained and experienced professionals who work closely with each service user, striving to consistently exceed expectations and deliver the best possible care.

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Care Provided by Quay Care (Poole) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Quay Care Poole Ltd
  • Person in charge
  • Heather Williams (Registered Manager)

Funding & Fees Guide for Quay Care (Poole) Ltd

  • Prices

  • Fees starting from as little as £12.00!

  • Please contact us for more information.

Quay Care (Poole) Ltd Reviews (22)

Total of 22, showing 21-22
8.8

Quay Care (Poole) Ltd has a Review Score of 8.8 (8.815) out of 10, based on 4 reviews in the last 2 years. Over all time Quay Care (Poole) Ltd has 22 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 0

Date Published

22
1
2
4
18

Review from Rosemarie Y (Wife of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the carers and is thrilled with the excellent professional care you give.
Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B S (Client) assisted by family/friend published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, helpful, caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.815)

Overview of Review Score

The Review Score of 8.8 (8.815) out of 10 for Quay Care (Poole) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Quay Care (Poole) Ltd is calculated as follows: ( (14 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quay Care (Poole) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Jaimee Cherrett

Job Title: Care Coordinator

Joined: 2017

Jaimee is our Care Coordinator and works both in the office and helps out with care calls.


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