Chislehurst Homecare Partnership Ltd

The Mews, 3 Church Road, Farnborough Village, Orpington BR6 7DB
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9.9 18 Reviews
  • Chislehurst Homecare Partnership Ltd, Orpington
Whether you are in need of personal care for yourself, a relative, a friend or neighbour, the team are there to help you.

At Chislehurst Homecare Partnership, they strive to meet their aims by:

* Providing individual Care Plans to maintain independence to remain in your home.
* Respecting the individual and their choices.
* Responding positively to feedback from Clients and their families.

The team currently cover BR1, BR2, BR5, BR6, BR7 within the London Borough of Bromley.

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Care Provided by Chislehurst Homecare Partnership Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Chislehurst Homecare Partnership Ltd
  • Person in charge
  • Hazel Worf (Manager)

Funding & Fees Guide for Chislehurst Homecare Partnership Ltd

  • Prices

  • £25 per Hour (Weekdays) £27.20 (Weekends)
    £20.90 45 mins (Weekdays) £24.00 (Weekends)
    £18.35 30 mins (Weekdays) £20.60 (Weekends)

  • Minimum call is 30 Minutes
    Half fee retainer is charged during hospital admissions

Chislehurst Homecare Partnership Ltd Reviews (18)

9.9

Chislehurst Homecare Partnership Ltd has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years. Over all time Chislehurst Homecare Partnership Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from Christine C (Niece of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very skeptical at having a carer or as I like to put it a personal assistant (PA) in her home, but she needn't have worried. From day one, the manager and her team have been amazing and my aunt looks forwarded to their visits and is very happy. As I live 120 miles away their support is vital
to her well being. The manager has managed all sorts of domestic issues along the way on top of arranging the care my aunt has needed, which to be me is going that extra mile. Nothing has gone unsolved, so far, which supports me as well. I get regular updates which takes a load off. A big thank you goes to the team.

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Review from Joanne T (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies at Chistlehurst care looked after my mother with dignity and kindness.
Although my mum was very poorly at the end the ladies kept mum clean and looking after her well. For the service mum recieved throughout the years being cared for by Chistlehurst care I would recommend them to look
after an elderly relative.

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Review from Jo D (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have only started using Chislehurst Homecare Partnership this week for our mum who has dementia. Our previous care company were not providing a continuity of care (14 different carers a week) so Mum wasn't able to build a relationship with them. This week Mum has 4 carers. We were there to meet the
new carer and she was lovely and Mum warmed to her straight away. This is so important for us to know Mum is happy. Chislehurst Care Services made the transition to their services really easy and very accommodating.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

It's been a pleasure putting your mum's care plan together.


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Review from Jane B (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have been very pleased, Mum is becoming harder to handle with her dementia and never seems to react as well with new carers and you know this can’t always be helped with sickness and holidays, I’m also struggling a bit with the new hourly price rise. But I’m very pleased and impressed with
the carers and manager thank you.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you for your review. It is a pleasure to work with you looking after your mum.


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Review from Keith H (Son of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased with the help and service provided. The manager and her team were very professional and provided much-needed care for my mother at a very difficult stressful time. It was never a problem to go above and beyond to maintain her care. Always pleasant and cheerful and a great help and
support to our family. Highly recommended.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you for taking the time to leave us a review.


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Review from E S (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the excellent care given to my wife by the carers.
I could not wish for a better group of carers.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

It is an absolute pleasure to provide care for your wife.


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Review from P C (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ì am very satisfied with the standard and level of service provided by Chislehurst Homecare Partnership Ltd, Farnborough Village, who were well recommended by a close friend, who had previously used this company primarily to assist his late father with some degree of personal care. I am currently being
aided by them with some cleaning assistance, very satisfactorily, and would certainly recommend them myself.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you for taking the time to give us great feedback.


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Review from A R (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management at Chislehurst Homecare Partnership to be very professional, attentive and caring whilst caring for my mother.
They always come in with a smile and it’s never a problem to go above and beyond to make her feel comfortable. Thank you Chislehurst Homecare.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

We appreciate you sending us your valuable feedback. It's a pleasure to provide care for your mother.


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Review from Nicola W (Daughter of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Chislehurst Homecare Partnership are excellent. My mother receives good support for her needs and likes the carers personally. I am now so comfortable with their reliability, care and personal attention that I felt able to go on an extended vacation with no concerns about being out of
the country. When I returned home, my mother happily recounted her positive experiences during my time away. Chislehurst Homecare’s strength is its people, I can’t say enough good things about the carers and the administrative support staff are always very helpful.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

It has been a pleasure to build up such a positive relationship over the years.


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Review from M P (Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient and well-trained carers. Always pleasant and cheerful people to have in the home. Always punctual, so I know when to put the heating on in the shower room. I found this very helpful. Thank you Chislehurst Homecare Partnership carers.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

It has been our pleasure to provide outstanding care to you.


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Review from Carol A (Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always experienced a great service from Chislehurst Homecare. All the staff and management are professional in their practice. My carer, in particular, is competent and very skilled. I have used this agency for years and will continue to do so. Obviously, if I was not happy I would look for another
agency.
Thank you Chislehurst Homecare Partnership.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you for your review, it is our pleasure to support you.


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Review from Glyn S (Relative of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91, nearly 92-year-old, mum has been a client of Chislehurst Homecare for years now. Her needs have progressed over the years and Chislehurst Homecare (carers) both personal and domestic have been fabulous throughout, often going above and beyond their contractual obligations. Thanks to all the staff
who have been involved with our mum.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thanks so much for sharing your experience with us.


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Review from David J (Nephew of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care agency has been very good over the last month, which has been a difficult period for my aunt due to illness including hospitalization and problems with the property. The care agency was most efficient in solving issues with arrangements etc. and keeping me informed.
The carers seem to have
developed a good rapport with my aunt, making sure she eats reasonably and takes her medication as prescribed.
Generally, the agency has given good caring service.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you so much for taking the time to leave us feedback.


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Review from Jill D (Daughter of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good level of care, we've been with these carers for at least two years, there have been issues but they have been dealt with swiftly.
I had a turnaround of six regular girls four times a day, I knew Mum was getting the best care.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you for your review. It is a pleasure to provide care for your mum.


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Review from Erica P (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's carers are kind and thoughtful. They always listen to her carefully and provide the support that she asks for. They respect her and treat her with caring dignity.
The general supervisor is easy to contact and responds quickly to messages.

Reply from Hazel Worf, Manager at Chislehurst Homecare Partnership Ltd

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience.


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Review from Gillian P (Daughter of Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Chislehurst Homecare excellent, the staff are very reliable, friendly and professional. They were a great help and support not only to my father but to the family too.
I highly recommend them.

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Review from Jamie K (Relative of Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding is not a strong enough word to use to describe our experience of this service. After nightmare experiences with the ‘big chains’ we discovered Chislehurst Homecare. They have been genuinely, deeply caring. My dad and my mum adored the regular carer they both had in their later life because
she was extremely professional and knowledgeable yet was also consistently personal and kindly. My mum was a nurse and my dad was a highly regarded doctor who was eventually the president of the Medical Defence Union and dean of a medical college. That should tell you all you need to know. It is the greatest of good fortunes to have found this service and I will continue to give the highest recommendations possible to anyone who may find themselves in the situation of needing home care like this.

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Review from Trish W (Son of Client) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Chislehurst Homecare for the last 5 years plus for my mother-in-law who lives on her own and has dementia.
They are outstanding in her care and we have direct contact if we have any problems or worries and know she is in safe hands. 110% happy that we found them.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Chislehurst Homecare Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Chislehurst Homecare Partnership Ltd is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chislehurst Homecare Partnership Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (13)

Hazel

Hazel Worf

Job Title: Manager

Joined: 2015

I have worked within the care industry for 30 years plus.
I have a broad knowledge of care from Early Years to the Elderly.
I enjoy meeting new people and new challenges.
I have a particular interest in Palliative and End of Life Care.
We learn something new every day and listening to real-life events of fun and laughter is something that I look forward to during my day as a Manager.


Harriette

Harriette Davey

Job Title: Care Supervisor

Joined: 2025

Hatti has joined us part time bringing with her a wealth of experience


Ajantha

Ajantha Siveranjan

Job Title: Finance

Joined: 2021

Ajantha is responsible for invoices she works Tuesday and Thursday


Ronnie

Ronnie De Silva

Job Title: Finance

Joined: 2021

Ronnie has been with us since 2021
He is responsible for all the day to day finance for the company


Madeline

Madeline Hillman

Job Title: Carer

Joined: 2015

Maddy is part of our Orpington Team


Tina

Tina French

Job Title: Carer

Joined: 2019

Tina is part of the Orpington Team


Lorraine

Lorraine Thomas

Job Title: Carer

Joined: 2021

Lorraine is part of the Orpington Team


Denise

Denise Warner

Job Title: Domestic Carer

Joined: 2012

Denise is a valued member of the Orpington team.


Bernadette

Bernadette North

Job Title: Care Assistant

Joined: 2012

Bernadette has worked within the care industry for 20 years plus


Elaine

Elaine Conti

Job Title: Care Assistant

Joined: 2013

Elaine has worked within the care industry for many years.


Jacqueline

Jacqueline Stillman

Job Title: Care Assistant

Joined: 2024

Jackie joined the team. She enjoys working in the evening as she is not a morning person


Jennifer

Jennifer Okoka

Job Title: Care Assistant

Joined: 2025

New to our team, bringing lots of experience


Tracey

Tracey Sims

Job Title: Domestic Assistant

Joined: 2018

Tracey assists our clients with all domestic chores


Frequently Asked Questions about Chislehurst Homecare Partnership Ltd

What Type of Services does Chislehurst Homecare Partnership Ltd offer?

Chislehurst Homecare Partnership Ltd offers Home Care.

How many Carers does Chislehurst Homecare Partnership Ltd employ?

Chislehurst Homecare Partnership Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chislehurst Homecare Partnership Ltd to verify any information. View our terms and conditions. Chislehurst Homecare Partnership Ltd has an Enhanced Service – more info.