Brisca Healthcare Romford

First Floor, Unit 7, Elms Industrial Estate, Harold Wood, Romford RM3 0JU
Submit a Review
9.9 49 Reviews
  • Brisca Healthcare Romford, Romford
Brisca Healthcare provides Home & Domiciliary Care Service to Health and Social Care sectors in London and Essex including all the surrounding areas.

Clients include care packages from the Local Authorities, Private Clients who are self funding and Care homes who need agency staff to cover their shifts.

They use a safer recruitment process, all staff have a lot of experience in care and they are compassionate and caring.

Show Brisca Healthcare Romford on the Map

Care Provided by Brisca Healthcare Romford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tendai Chimhini (Manager)

Funding & Fees Guide for Brisca Healthcare Romford

  • Prices

  • £26.00 per hour

Brisca Healthcare Romford Reviews (49)

Total of 49, showing 1-20
9.9

Brisca Healthcare Romford has a Review Score of 9.9 (9.860) out of 10, based on 29 reviews in the last 2 years. Over all time Brisca Healthcare Romford has 49 reviews.

Overall Experience

  • 42
  • 6
  • 1
  • 0
  • 0

Date Published

49
10
23
29
20

Review from Alan S (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare cared for my mother in the last 2 days of her life at home. They were absolutely marvellous, they were caring, reliable and professional. Without them, I don't know what we would have done. Their staff were amazing I just can't thank them enough. My mother passed away but everything
was done for her that could have been done and more. A big thank you from my wife and I.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping service users safe and happy in their homes. Thanks again for the recommendation, and have an amazing day!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care my father has received at all, the whole company, from the member of staff on the phone to the wonderful team who are looking after my father, they have shown compassion, professionalism, empathy, client dignity and most of all, love! I would not hesitate to recommend this brilliant
company to anyone who is in need. An extremely difficult time at the end of my father's life has been made less stressful and it's all down to this wonderful company.
Thank you from the bottom of my heart.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S J (Wife of Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare Romford was arranged for my husband's palliative care. I was very nervous about the experience but I needn't have worried. The whole team were very supportive and caring. They respected my husband's dignity at all times and treated us both in a very caring manner, sometimes going beyond
what would be expected. A big thank you.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for such a great rating and for the recommendation! We strive for excellence and thank you for taking the time to leave us a review. We do appreciate.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Wife of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers only came to my home to care for my husband for a short while as he died quite quickly after leaving hospital but the care he received was very good. Carers were very kind and thoughtful. I had no complaints about the care he received.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive review. We are excited to learn that for the short while we provided care you have rated us well. We strive to provide excellent services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Husband of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the team of caregivers very kind and considerate and listen to my opinion.
The general care of my wife was first-class.
Information on how to contact the team was done simply and efficiently. A genuine feel for the patient.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are thrilled with such a positive review! Thank you very much for all five stars, we are very excited. As our motto goes we set standards above the rest.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D O (Cousin of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca helped my cousin to stay at home for 18 months as his health declined to the point where he required a move to a residential care home.
The staff who provided care for my cousin were always very professional and caring. There were a number of times when the staff had to deal with difficult situations
and these were handled with care and compassion. The interactions with the Brisca office team were straightforward and they kept us well informed of any issues with my cousin's care by telephone email or social media. I would strongly recommend Brisca as a Home Care Provider.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear about your fantastic experience with us. Providing excellent service and ensuring satisfaction are our top priorities, and it's incredibly rewarding to know that we met your expectations. Your feedback to Brisca, is a great motivation for our team to continue delivering exceptional service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracie G (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare looked after my father during his last few months of life. They visited four times a day and were always caring and respectful of his dignity, something which was really important to him.
I found dealing with the office always to be efficient and the staff were helpful to accommodate
any requests or changes.
The app worked well, it's a really helpful tool to track the day, routine and timings, it gave me peace of mind that I could keep a check on Dad's fluid and food intake, as well as his medication.
Overall, I am really happy with the service provided and I wouldn't hesitate to recommend this company and their wonderful carers - thank you Brisca for all your support with my dad.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for the positive feedback. We are glad to hear that you are happy with our services and support provided. Respect, caring, maintaining dignity and being accommodative are all key areas that are important to us which we are glad we fulfilled. We will pass on the feedback to our members of staff which will encourage them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen K (Granddaughter of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Brisca Healthcare highly enough. The care they have given to my grandma over the last 2 years has been outstanding. Every carer has treated my grandma with the utmost dignity and respect but more importantly with love and compassion. Grandma had a great sense of humour and we would
find the carers singing and dancing with her to make her smile. And they certainly did make her smile every day. Towards the end of her life we could see the concern and love they had for her and were all a huge support for us. Thank you from the bottom of our hearts everyone at Brisca. A very grateful family.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your detailed and positive feedback on our service, it is very much appreciated. We aim to provide the best service. We are glad that you are pleased! Best wishes from all of us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare looked after Mum for almost two years. The carers were reliable, patient and kind, some exceptionally so. The administrative staff were helpful and professional, listening and responding to concerns and quick to react to changes in Mum's caring needs. She wanted to be cared for in
her own home and Brisca helped to make this possible, despite her deteriorating health. I am grateful for their support, particularly in the final weeks of her life. Thanks to all the staff.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive review. We do our best to support our clients and it is a pleasure doing so.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen P (Son of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, professional, informative, reliable and reassuring. My mother was treated gently and with respect and kindness. As she was declining towards the end of her life, it was comforting to know she would receive the required level of care and support when so needed.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We really appreciate your review and thank you for the feedback. We will share your kind compliments with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsay C (Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've had the pleasure of meeting most of Brisca's team of carers over the last year. They are usually cheerful, polite, helpful, and eager to learn individual's ways of doing things. Sometimes they don't understand what you need but a bit of patience and rewording has sorted it out. It has brightened
up the day when they come and my dogs have loved seeing them too. The office staff are very helpful and sort any issues out quickly. Even if you ring out of hours they are very polite and happy to help. Thank you all for your service to me, much appreciated.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are excited with the review that you have given us. It is wonderful to learn that the team is polite and helpful as well as the office staff. As our motto says 'Setting standards above the rest' we endavour to live and operate as such.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A J (Nephew of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt uses Brisca Healthcare who visits her three times a day. They are always polite and efficient in their dealings with her, and she is very happy with the service she gets. As the person who deals with my aunt's life, I have dealt with Brisca and found them to be very helpful and efficient and
I recommend them highly.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for your positive review and numerous five stars you have given us. We are happy to hear that our staff members are polite and efficient, we are motivated to continue do well.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris S (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 98 and her experience is very good. In general, the carers are reliable, patient and friendly and perform their duties in an efficient and professional manner.
If any issues arise, the office has always been available should I need to contact them and has quickly put any change into place. Recommended.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your wonderful review and recommendation. Efficiency and professionalism are among the goals we strive for as we set standards above the rest! Our office staff is always there should you need anything, do not hesitate to call anytime.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michele A (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the carers that supported and cared for Mum from December to May.
You all made it a bit brighter for her.
Thank you to those that cared for her in her last week, with dignity and kindness.
All the best.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for taking the time to leave us such a wonderful review! We strive to make it brighter and better for our service users and their families. Our staff are trained to maintain dignity at all times.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra M (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca Healthcare are providing an outstanding service. Every member of the team is friendly, helpful and respectful in delivering excellent care. They are very supportive in every aspect of their care putting our minds at rest. All the carers are approachable and a pleasure to support alongside family.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We are pleased with your wonderful review! Providing outstanding service, excellent care and being respectful is our number one priority. We will continue to be supportive and pleasant to all our service users. Thank you for taking the time to give us positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A R (Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On discharge from hospital, I was assessed by social services and a care plan provided. My family quickly realised that, in order to recover more quickly and prevent further harm to me, 24-hour care would be necessary. They asked Brisca Healthcare who responded immediately and provided the care that
I needed.
The carers unobtrusively guided my return to independent living. They were always courteous, warm-hearted, kind and intervened gently, only when necessary. Full accurate, daily written records were made, documenting my activities, health and welfare.
12-hour, one-to-one care followed. My carers accompanied me to my doctors and hospital medical appointments. Additionally, they came with me on short walks and grocery shopping visits.
Currently, Brisca carers visit and report on me twice a week. My family have every confidence in the Brisca team and the reassurance that their reports provide.
On my part, I look forward to the friendly and productive visits that enhance my daily life.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive feedback. We are excited to know that you are pleased with our care and our staff members. Our carers receive training to meet all the positive attributes listed. We will endeavour to maintain the high standards set for you and all our service users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Daughter of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We appreciate you taking the time to leave us such an excellent review! We always strive to give our best service to our clients and we are glad we exceed expectations seeing your five stars. Your glowing feedback truly brightens our day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Husband of Client) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General experience is very good. All carers are very nice people and provide an excellent service. When we have required additional help or variations in times, they have been very accommodating.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for taking the time to give us a review. We are thrilled to learn that you find our services excellent. We strive to accommodate our clients in every way possible. As our motto goes, we set standards above the rest!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W R (Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory service carried out with dignity, sometimes rushed but very busy carers.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the kind words. We take pride in ensuring dignity is maintained for our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Yvonne T (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that I have had the pleasure of meeting or speaking with have always been very kind, friendly, cheerful and always professional when visiting/caring for Dad and also show consideration and respect to my mother.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

We take pride in providing the best care with respect and dignity. We believe in setting standards above the rest with our well-trained friendly staff, we deliver the best care in the comfort of your home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Brisca Healthcare Romford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Brisca Healthcare Romford is calculated as follows: ( (141 Excellents x 5) + (23 Goods x 4) ) ÷ 164 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brisca Healthcare Romford is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Prieska

Prieska Chimhini

Job Title: Managing Director

Joined: 2014

Prieska has 10 years of teaching experience in primary education (from 1996) and 2 years experience of teaching Adult Education in Business Studies and Economics. She has also run a cleaning business for 2 years (2007 to 2009) which enriched her transferrable skills in different areas. She has also done voluntary work for six months, as an administrative assistant at Imperial NHS Trust (Charing Cross Hospital), learning for work from May 2014 to October 2014. Currently, Prieska is the Managing Director at Brisca Healthcare Ltd. She has been in this position since August 2014. During her spare time, she does Healthcare Business consultations and coaching to new start-up Businesses in the Healthcare sector. Prior to that, Prieska worked as a Health Care Assistant for Bupa Care Homes for 4 years, working both day and night shifts with elderly people. She further worked for Essex County Council at Hargrave House for 5 years, working with children and young adults who are Autistic and have challenging behaviour. She also had experience in domiciliary care as she once worked for Red spot Group and Thurrock Council. Prieska loves to serve the community she lives. She is the founder and Chairperson for She-Unity Support, a Registered Charity Organization, aimed to assist BME African women in the UK experiencing domestic violence and abuse.


Qualifications: Diploma in Education, Level 5 Diploma in Principles of Management and leadership, Cert in Business Admin, Bed EAPPS, PGCE, MBA, MSc HRM.


Frequently Asked Questions about Brisca Healthcare Romford

What Type of Services does Brisca Healthcare Romford offer?

Brisca Healthcare Romford offers Home Care.

How many Carers does Brisca Healthcare Romford employ?

Brisca Healthcare Romford employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brisca Healthcare Romford to verify any information. View our terms and conditions. Brisca Healthcare Romford has a Platinum Service – more info.