Brisca Healthcare Romford

First Floor, Unit 7, Elms Industrial Estate, Harold Wood, Romford RM3 0JU
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9.9 49 Reviews
  • Brisca Healthcare Romford, Romford
Brisca Healthcare provides Home & Domiciliary Care Service to Health and Social Care sectors in London and Essex including all the surrounding areas.

Clients include care packages from the Local Authorities, Private Clients who are self funding and Care homes who need agency staff to cover their shifts.

They use a safer recruitment process, all staff have a lot of experience in care and they are compassionate and caring.

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Care Provided by Brisca Healthcare Romford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tendai Chimhini (Manager)

Funding & Fees Guide for Brisca Healthcare Romford

  • Prices

  • £26.00 per hour

Brisca Healthcare Romford Reviews (49)

Total of 49, showing 21-40
9.9

Brisca Healthcare Romford has a Review Score of 9.9 (9.860) out of 10, based on 29 reviews in the last 2 years. Over all time Brisca Healthcare Romford has 49 reviews.

Overall Experience

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  • 6
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Date Published

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23
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Review from W G (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care given, so caring and respectful.
Mum is so happy with all the carers, they are so attentive to all her needs, especially her chats and laughs.
If there is a problem with hospital appointments, the management will work around the times ensuring the care is always provided. As a family,
we are so grateful for all the care given. Thank you.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

As our motto goes 'Setting standards above the rest' that is what strive to do! We take pleasure in delivering the best care possible with respect and dignity.


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Review from P K (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Brisca Healthcare only cared for my mum for about 24 hours before she passed. The carers were wonderful and made sure that my mum's final hours were comfortable and I was very happy with the service we received.
The carers were friendly and attentive and came at the arranged times.
Thank you
Brisca.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your positive response. We strive to deliver outstanding services to our clients. As our motto says, ''Setting standards above the rest''.


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Review from A C (Father of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care provided to my daughter to date has been well managed by the current team of carers. If any issues arise then these can be discussed with the management of the company who are quick to put any change into place. They have treated my daughter with every respect whilst in their
care. Overall the care provided for my daughter takes a whole load off my shoulders so I can feel comfortable that she is receiving excellent care.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you very much for the positive feedback. We take pride in providing self-centred care. It is our pleasure.


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Review from Tina C (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I received to care for my elderly mother was outstanding. Nothing was too much trouble, the staff were supportive of the whole family including my elderly father who suffers from dementia. They treated my mother with respect and dignity in her final days. Their presence certainly helped
my mother who wished to pass at home. I would like to mention the carers who made sure my mum was comfortable and that we had everything we needed.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for the positive feedback. It was a pleasure looking after Mum. We at Brisca are there to give the best care. We strive to make our clients as comfortable as possible.


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Review from Hugh H (Husband of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you for the care and kindness shown to my wife by the carers provided by Brisca which has allowed me respite time in the past year. I found all employees very helpful, considerate and supportive and would recommend them to anyone who needs help in caring for loved ones.

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Review from Charlotte T (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca looked after my father aged 92 for as long as we could possibly have him cared for at home. He was treated with kindness, respect and dignity. The carers visiting his house were reliable and efficient. The backup and sometimes problem-solving provided by the office was wonderful. The team are
warm and kind. We as his family will always be grateful for the care Brisca provided. I would recommend them, care is sometimes needed at a difficult time in people's lives and they did a wonderful job.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your positive review and feedback. It was a pleasure to care for your dad. We are always here to help in any way. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.


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Review from K W (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received was fantastic. The carers were reliable, patient and friendly. When my mum's health deteriorated, they kept me constantly informed, and it was very reassuring knowing she was being monitored and taken good care of when I couldn't get there.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your positive review and feedback. It was a pleasure to care for your mum. We are always here to help in any way. We at Brisca Healthcare love what we do, and we take pride in ensuring our clients receive the best care possible.


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Review from L C (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite and kind carers, considerate and patient, go out of their way to make sure cared for person is ok.
The office staff are polite and always try to assist in all areas of concern and always answer queries speedily. The office and caring staff are very good at keeping the family informed of concerns.

Reply from Jamie Stevens, Recruitment at Brisca Healthcare Romford

Hi Laura, thank you for your positive review and feedback. It was a pleasure to care for your mum. She will be deeply missed. We at Brisca Healthcare love what we do, and we take pride in ensuring our clients receive the best care possible.


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Review from Martin L (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was 'threatened' with being kept in hospital over Christmas/New Year despite having been medically discharged 10 days previously, just because the hospital were 'unable' to source carers to deal with him on discharge. This despite the fact that at 89 years old, his health was deteriorating the longer
he stayed in the hospital. Having previously used the services of Brisca when Mum needed care, I contacted them and explained the situation - they jumped into action and confirmed that even on the 23rd of December they could put carers in place to look after Dad as required over Christmas (A family member was staying with him in any case, so it was only a case of overseeing any personal care needs). They remained totally flexible and when it transpired that Dad 'bounced back' once home and didn't need their help any longer, his care was paused and eventually cancelled without issue. We are never-the-less immensely grateful for their support that was needed over the holiday season. Highly recommended!

Reply from Jamie Stevens, Administrator at Brisca Healthcare Romford

Hi Martin, thank you for your positive review and feedback. It was a pleasure to care for your parents. We are always here to help in anyway. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.


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Review from Jon S (Son of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Brisca team have been great with my mum since she came out of hospital and Mum enjoys her little chats with them on their visits.
She has had four visits a day for the last two months and Brisca can provide additional cover for respite.

Reply from Jamie Stevens, Recruitment at Brisca Healthcare Romford

Thank you for your positive review and feedback. It was a pleasure to care for your mum and the carers enjoyed having their chats with Mum. We at Brisca Healthcare love what we do and we take pride in ensuring our clients receive the best care possible.


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Review from Alan H (Son of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home carers visited Mum four times a day for twelve months. Despite a couple of issues at the start of the care package, they all treated her with care and dignity. The issues were dealt with in a professional manner and the communication from Brain and Richard was very good.

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Review from J P (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all staff very helpful, showed interest in my mum's health and well-being, as well as very good care and took time to listen to her. Also, they made contact with me if needed. Cleaned up after themselves.

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Review from I M (Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. I have no complaints. I would have no problems to recommend the service to others.

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Review from Christine C (Wife of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From contact with the office, who were so friendly and helpful to me, I am very grateful. The Carers within this company were brilliant, calm and courteous. Very gentle in nature and friendly. They looked after my husband perfectly and I would have no hesitation in recommending this company.

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Review from Colin L (Husband of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with Brisca Healthcare for about a year. In that time she has received excellent personal care. All the carers are well-trained in their tasks and perform them in an efficient and professional manner. They are very thoughtful and careful in how they work. They are always clean and present
themselves well in their recognisable uniforms. Without exception, they have a pleasant and friendly attitude toward the client. My wife and I always enjoy their visits and it is a pleasure to have them in our house, and they appear to enjoy it as well. The company is also helpful and obliging, in that they will adjust and reschedule visits according to our needs. They will arrive early to ready my wife for a hospital visit or other appointments. The carers are well-trained in the use of mobility equipment and with approval and appropriate training, they will use new techniques and equipment.

Reply from Prieska Chimhini, Manager at Brisca Healthcare Romford

Thank you for your feedback. We are glad to hear that you are happy with our care and support.
Regards Brisca management


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Review from E P (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers I found very friendly and chatty - a few not so. But the care my mother received from them was excellent. They also found the time to chat and make a cuppa for my dad. When they really needed help, there was always somebody on the other end of the phone to give advice and to help.
Would definitely recommend Brisca.

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Review from Sharna W (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca has been great. The carers have been lovely and give the best care. The office staff have been very active in informing me as and when needed and have always answered my questions. We have never had any problems or concerns while using this company.

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Review from Carmel H (Daughter of Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brisca is a first-class company of carers. Every one of them genuinely cared for my father. They are trained well from the management down and nothing is overlooked. I don't hesitate to recommend them highly.

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Review from Peter S (Husband of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Brisca for quite some time now and they have been most helpful, going out of their way to ensure my wife was well cared for at all times, which has been most helpful for us.

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Review from S C (Granddaughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers did their best with Nan, who did not accept she required the care they were trying to give. Sometimes communication from the management to the staff was lacking, due to the large number of staff attending to Nan. Also since her passing, I have had no communication to confirm they have received
my messages informing them of this.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Brisca Healthcare Romford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Brisca Healthcare Romford is calculated as follows: ( (141 Excellents x 5) + (23 Goods x 4) ) ÷ 164 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brisca Healthcare Romford is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Prieska

Prieska Chimhini

Job Title: Managing Director

Joined: 2014

Prieska has 10 years of teaching experience in primary education (from 1996) and 2 years experience of teaching Adult Education in Business Studies and Economics. She has also run a cleaning business for 2 years (2007 to 2009) which enriched her transferrable skills in different areas. She has also done voluntary work for six months, as an administrative assistant at Imperial NHS Trust (Charing Cross Hospital), learning for work from May 2014 to October 2014. Currently, Prieska is the Managing Director at Brisca Healthcare Ltd. She has been in this position since August 2014. During her spare time, she does Healthcare Business consultations and coaching to new start-up Businesses in the Healthcare sector. Prior to that, Prieska worked as a Health Care Assistant for Bupa Care Homes for 4 years, working both day and night shifts with elderly people. She further worked for Essex County Council at Hargrave House for 5 years, working with children and young adults who are Autistic and have challenging behaviour. She also had experience in domiciliary care as she once worked for Red spot Group and Thurrock Council. Prieska loves to serve the community she lives. She is the founder and Chairperson for She-Unity Support, a Registered Charity Organization, aimed to assist BME African women in the UK experiencing domestic violence and abuse.


Qualifications: Diploma in Education, Level 5 Diploma in Principles of Management and leadership, Cert in Business Admin, Bed EAPPS, PGCE, MBA, MSc HRM.


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