Alpenbest South

Buckingham House, 7 Churchfield Road, Walton-on-Thames KT12 2TT
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8.5 54 Reviews
  • Alpenbest South, Walton-on-Thames
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Care Provided by Alpenbest South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Gheorghe Cristian (Manager)
Are you the Owner/Manager of Alpenbest South? View your Advertising Options

Alpenbest South Reviews (54)

Total of 54, showing 1-20
8.5

Alpenbest South has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Alpenbest South has 54 reviews.

Overall Experience

  • 37
  • 15
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Date Published

54
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52

Review from Darren R (Son-in-law of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Alpenbest for several months and found their professionalism outstanding. There has been a care package put in place that has met our needs in full and communication has been regular, honest and constructive. I would highly recommend the services of Alpenbest.

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Review from M R (Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all the girls. I am very pleased with all the care and support given. Nothing was too much trouble for them. The carers were amazing, I could not fault them on anything, very caring, polite and helpful. A big thank you to all the girls that cared for me. If I ever need care in the future,
I would like this company.

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Review from Susan H (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is nice.

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Review from D B (Daughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient, caring and thorough and follow up on things which gives me confidence in the service. Excellent communication and all staff very professional.

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Review from L C (Daughter of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We count our blessings as Alpenbest have been superb from our very first meeting and assessment; to our day-to-day experience of them through the marvellous Live-in Carer to the wonderful team who visit my mother 3 times a day. Having had a terrifying experience with a different agency (who had awards,
and a website with lots of promises - take care before signing) we were extremely cautious in looking again. Thankfully Alpenbest has been brilliant. The fact many of the team have been with Alpenbest for years speaks volumes. Every carer has been cheerful and caring with my mother. The admin team are responsive and helpful. We were lucky enough to have seen their carers regularly visiting others in our neighbourhood. It was always the same team so we had some confidence in what the agency might be like. In 6 years, this is our 4th agency and I can say we are overjoyed with changing to Alpenbest. The team are, by far, heads above the rest. Thank you Alpenbest. You are superb!

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Review from Stephen B (Husband of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic level of service, from a great professional team and company. Having full trust in a reliable team, gives me great peace of mind while I am away from the house. Having confidence in carers who are very empathetic to their clients and who give reliable, daily feedback regarding any health issues
and any product supply suggestions, is very important. The staff feel more like friends than carers and always work with the client's dignity and respect, as their main objective. I cannot think of a thing that could be improved. Fantastic level of care. Thank you.

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Review from S S (Wife of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, respectful and caring. They make a difficult time feel very easy.

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Review from G D (Wife of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous about having carers for the first time ever. With all the issues our friends and families had encountered we weren't hopeful and dreading it despite needing the help. Thank goodness we persevered and gave it a chance because our lives are much easier with the help from Alpenbest.
From the excellent carers to the swift action of the office when there is an unexpected problem, we can't fault the service we have received.

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Review from Rosemary E (Daughter of Client) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest started providing care to my Mum when she came out of hospital in February, visiting four times a day to assist with transfers using a hoist. All the carers have been kind to Mum and respect her wishes. She has got to know the group of carers who visit her and they often have a good laugh.
When new carers have been introduced, they have had an opportunity to shadow a carer who already knows Mum which has helped with continuity of care. Alpenbest always email the schedule for the following week in advance but don't always let us know if there are any changes. They have been good at phoning to let us know if a carer is running more than 30 minutes late which is quite rare.

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Review from Peter H (Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest took over my care at the end of November and the care I have been receiving has been very good. I get along with my full-time carer and as well as being looked after we have a good laugh and always find something to talk about. I trust him fully and he treats me with respect and caters for
my needs. There has been a few occasions when my carers have been late on his day off but I don't mind that too much as things happen, traffic or another reason may come into play. A phone call, if they are to be more than an hour late, would be nice though which has only happened twice (same carer but not my full-time carer) just so I know and I'm not just sitting here wondering where they are. Overall I don't have anything bad to say really.

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Review from Jill W (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest were chosen by the NHS when my Dad was discharged from hospital. They have been fantastic. We are now paying for care and we have continued with them and I would not go with anyone else. All the carers are lovely but they have recognised my Dad's needs and we have the same carer 6 days a week
who is so good with my Dad and has found the best way to work with him. They have been willing to change care plans at short notice when my Dad has been in hospital. My Dad looks forward to seeing his carer and all the carers are so nice and caring and I look forward to them coming as well. I feel very lucky that we have found this company of carers. It feels like the carers are friends not just carers. I would recommend them to anyone.

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Review from T W (Daughter of Client) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother usually has 3 regular carers, one of them was on holiday for 3 weeks during November. I had the 2 other carers and a new carer to his rota. The newer carer was lovely and picked up mum's routine very well and my opinion is that she would be an excellent main carer just along the same standard
(excellent) of who I consider to be mum's main carer (who does not drive).

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Review from Celia Q (Daughter of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt l must leave a review on this brilliant company. My mother has been under the care of Alpenbest for a number of years while she was able to walk and also now she is bed bound.
Every carer we have had over the years have been very professional wonderfully caring and have treated my mother with
complete dignity. Alpenbest should be very proud of these girls for promoting such a caring company. Over the years l can honestly say l have not had one reason to complain. Well done to all of you who make this company very special.

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Review from Christopher B (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have been given has been considerate, kind, courteous, careful, understanding and encouraging. Timekeeping has been good. I have really appreciated their help as I am dependant on the help of carers.

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Review from Martin L (Son of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father is absolutely excellent. He has his carer come in 3 times daily and dad really likes him, and his care and service to my dad is exemplary. Nothing is too much and the house is always clean and tidy. Nothing but praise for the carer and our family's thanks to him!

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Review from Christina C (Client) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Alpenbest South for 4 years now and my carer is amazing. The company I would highly recommend, as the service they give is outstanding thank you for the continued care and support. Always friendly and very helpful I don’t know what I would do without them.

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Review from D C (Client) assisted by family/friend published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers, only problem is their timekeeping and constant changing of staff.

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Review from S M (Son of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have been working with my Dad recently, have been simply amazing. Friendly, professional, and confidence-inspiring. I am not one to normally write reviews but felt it important to do so on this occasion. Nothing is too much trouble, not only with the carers but with the company and the
management. We are so grateful for your assistance.
Do not hesitate to call Alpenbest - you will be in very safe hands. Thank you!

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Review from B G (Wife of Client) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are very good with my husband. The agency sometimes needs a prodding in the right direction. I chase for timesheets for most weeks. No communication when carers leave/change/not available etc.

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Review from P L (Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care I receive.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Alpenbest South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alpenbest South is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpenbest South is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (0)

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Frequently Asked Questions about Alpenbest South

What Type of Services does Alpenbest South offer?

Alpenbest South offers Home Care.

How many Carers does Alpenbest South employ?

Alpenbest South employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpenbest South to verify any information. View our terms and conditions. Alpenbest South has a Basic Service – more info.