Alpenbest South

Buckingham House, 7 Churchfield Road, Walton-on-Thames KT12 2TT
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8.5 54 Reviews
  • Alpenbest South, Walton-on-Thames
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Care Provided by Alpenbest South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Gheorghe Cristian (Manager)
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Alpenbest South Reviews (54)

Total of 54, showing 21-40
8.5

Alpenbest South has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Alpenbest South has 54 reviews.

Overall Experience

  • 37
  • 15
  • 2
  • 0
  • 0

Date Published

54
0
0
2
52

Review from S D (Daughter of Client) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were excellent and very thorough.

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Review from Damian K (Husband of Client) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing experience when my wife fell out of wheelchair - staff were excellent.

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Review from Simon H (Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was reluctant to have carers, but since having caregivers, I do not know how I coped. Carers are fantastic and helpful; they have helped me cope with my disabilities and do things to make my life a little easier and safer.

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Review from Stephen G (Husband of Client) assisted by family/friend published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good. Careful.

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Review from V N (Wife of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been with Alpenbest South for about 2 years now, and have been very happy with the service they provide. The carers are kind and considerate to my husband's needs and on the whole they keep to the scheduled timetable, all of which is important to us.

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Review from E L (Daughter of Client) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been well cared for, the staff are competent and reliable. Very good service and care.

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Review from G B (Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had four different carers during the last three weeks and all have been excellent, especially our main carer. My wife and I are most impressed with their care and support. In no way could we fault them. Their visits are always carried out expertly and with humour.

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Review from Jane H (Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The scope for care/caregiving is wide-ranging and varied and so are the recipients of this cried-out for service. The former in this case then, is the provider of my care Alphabest Company and I am the latter known as the client. The partnership is now in its fourth year arranged by Social Services
and Alpenbest and perhaps will carry on for less, the same or even longer time until I get better. There are some of us who don't and hopefully, Alpenbest with rules and regulations at hand and the clients' wishes respected, makes the time spent smooth to the end. Alpenbest are not only my major care providers but also companionship too. The carers cater for all sorts of needs, from cooking for and with me, shopping, house tidying, washing and dressing up, getting ready for my disability days or just listening to my woes or feeding my pet rabbit and much, much more. They are courteous, respective, understanding, willing, not pushy and give me time to manoeuvre myself.

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Review from Frances H (Daughter of Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Alpenbest care agency, the office staff and the carers is caring, hardworking, kind and efficient.
The office staff are always willing to help, always get back to me if I have concerns about my mum. They are also very proactive, monitoring my mums health carefully and raising concerns
and chasing medication prescriptions - which means a weight off me, as often I don’t need to get involved in these things at all, and I am so grateful.
The carers are wonderful - kind, caring, efficient, hardworking. They get to know her and her needs personally which I really appreciate. This is the best care agency we have ever had the pleasure of dealing with and mum and I are very grateful for all they do for us. Thank you.

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Review from Lesley C (Client) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind, caring and professional. They give 100% to all areas of care and treat me with dignity. The office always provide a very good and prompt service - nothing is too much for them.

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Review from Pippa R (Daughter of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with the care he receives from the agency and likes his carers. The carers are reliable and good-natured and leave the house clean and tidy after they have finished. We have no concerns at the moment.

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Review from Lisa B (Daughter of Client) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased by the carers from Alpenbest; they are professional and kind and also very punctual. Mum enjoys talking to them and they have cared for her really well, particularly in these anxious times of COVID 19. I would recommend the carers and Alpenbest.

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Review from A E (Daughter-in-law of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two care providers are very professional, caring and arrive punctually. They are thorough and treat my father-in-law with the dignity he deserves. Two of the best carers my father-in-law has had. He is also very happy that he has continuity. He only has one carer a day, but when one has a day
off, then the other one steps in.

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Review from M T (Son of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Discussed mum's situation and have been very happy with care, just a couple of small ideas and changes.

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Review from Barbara C (Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the carers.

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Review from Lesley L (Daughter of Client) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly carer and looks after mum very well.

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Review from Susan G (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with the service I receive. All the staff are very pleasant and helpful. My particular carers are second to none and I couldn't ask for better.

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Review from Q B (Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied of help with my husband.
All staff are very polite and caring. Could not manage very well without their help.

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Review from N H (Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very professional in their work and a very caring attitude.
Always polite, smiling and always reliable.
I am very grateful for their support.

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Review from David P (Son of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Carer has a lovely way with her. Manages to overcome mum's Alzheimer's bad days and soon both carer and mum in fits of laughter when getting bathed/dressed in mornings!

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Alpenbest South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alpenbest South is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpenbest South is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpenbest South to verify any information. View our terms and conditions. Alpenbest South has a Basic Service – more info.