Alpenbest South

Buckingham House, 7 Churchfield Road, Walton-on-Thames KT12 2TT
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8.5 54 Reviews
  • Alpenbest South, Walton-on-Thames
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Care Provided by Alpenbest South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Gheorghe Cristian (Manager)
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Alpenbest South Reviews (54)

Total of 54, showing 41-54
8.5

Alpenbest South has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Alpenbest South has 54 reviews.

Overall Experience

  • 37
  • 15
  • 2
  • 0
  • 0

Date Published

54
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0
2
52

Review from Christopher B (Client) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Alpenbest South for the last couple of years I have always found them to be reliable, attentive and flexible.
They provide exactly the support required when needed.
They have a valuable and attentive team.

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Review from Julie H (Wife of Client) published on 6 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is excellent, always on time and is very compassionate towards my husband. He is always willing to help and encourage my husband to try to do more. I certainly could not do without him.

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Review from Nick R (Son-in-law of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We’ve used Alpenbest South through the local authority for some years now. We are kept advised of any changes to staff and rota and have good communication with the managers and carers. We’ve always found them helpful and attentive.


As with any care agency, communication is vital on both sides,

whether direct from/with the client or their next of kin. Establishing and maintaining these relationships assures everything runs as smoothly as possible.


We would recommend.


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Review from Sally-Ann P (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visit my elderly father treat him with great respect.
They are very courteous and friendly. They genuinely seem to care about him and his unique needs.
The managers respond quickly if we have any concerns. I have received calls to tell me they have been in touch with his doctor
if they are worried about anything. This gives me great peace of mind to know that they are aware of any unusual changes and actively do something about it.

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Review from Rachel (Granddaughter of Client) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Alpenbest carers coming into my Grandmother for the past 18months - 2 years.
They have some real shiny gems of carers who really go the extra mile to provide kind, efficient care to a high standard and who I can’t thank enough for the care they’ve given and continue to give my Nan. Our carer
deserves a special mention she really is our shiny star.
We’ve had a couple of carers who didn’t meet this same standard and when speaking to people in the office my concerns were dealt with appropriately and sensitively which I appreciated.
I would recommend Alpenbest if you were looking for carers for yourself or a family member.

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Review from Nigel S (Son of Client) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been most efficient and helpful during a difficult period in my mothers care, I can only thank them for all their help going beyond what they are expected to do.

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Review from Eoghan K (Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the majority of the staff to be very nice, pleasant and very easy to connect with. Even with accents and language barriers I found the staff to be extremely pleasant and helpful.

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Review from Bob H (Husband of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest have been providing care for my wife for over a year now. Throughout this time, we have had a number of carers, who have all provided excellent service. Normally, we have the same carer each day, so we are able to build up a rapport, and they understand what needs to be done. On their days
off, another carer comes, normally one of a small number who have visited before. We have had few issues throughout the year, and whenever there has been a need to contact the office, there is always someone there to sort out any problems or queries. Our service is provided through the county’s social care department so I am unable to comment on ‘value for money’, otherwise we are very pleased with the service from Alpenbest.

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Review from Joe M (Son of Client) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest South have provided great service and care to my family for the last 3 years or more. Primarily for my father, who sadly passed away 01/09/18. One member of staff in particular really made a difference to my dad. This particularly member of staff has a great rapport with my dad and cared in
a very detailed way for his needs. He had a really good laugh with him too. This contact helped him greatly as his dementia and cancer deteriorated. He took the time to visit him in hospital, he attended the funeral, as a great carer but also a real friend of my father and now family, at a very difficult and poignant time of life. We are forever grateful for this and the extra level of care and friendship that truly made a difference. We know how much dad thought of this particular member of staff and the care he provided, that means a lot to us. We're very happy that this staff member helped him and made him happy. Thanks also to two other staff members and all others involved, who are now helping my mum too. Management have also been friendly and efficient. Big thanks once again Alpenbest South.

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Review from Kathryn M (Daughter of Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy with her care package. She really likes all her carers. She tells me all the time how hard they work.


Her only criticism is that she would like to know on a weekly basis who will be caring for her. She tells me that you do send her a list of her weekly carers but it is not consistent.


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Review from Derek C (Son of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 95 and has been having the Alpenbest Carers for five months now. I am very pleased with what they are doing for her. A carer comes three times a day and all her needs are cared for including washing, making meals, changing clothes, tidying up etc. My mother is always pleased to see them
as it is company for her as well.

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Review from Michael W (Wife of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Because of the circumstances in my husband's case, who soon after leaving hospital and recovery unit fell in the house and sustaiined new injuries and needed to be readmitted for another operation, our experience of Alpenbest has been short and we cannot really give a realistic appraisal of their services.
But the service we did receive for five days was efficient and satisfactory. The office arrangements can be a bit erratic but are soon rectified and the carer who came was cheerful, helpful and extremely adaptable to our needs.

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Review from W B (Daughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpenbest South has exceeded my expectations. Extra support was needed for my father's dialysis/palliative care. Alpenbest has contributed to my father being able to remain in his own home. Due to chronic illness, he has a high level of excellent medical support from multidisciplinary groups including
a hospice. A marvellous network providing high-quality support. Alpenbest team in the community and at the office are extremely caring and professional. They have been very flexible when dealing with last minute changes, like
late transport from dialysis and they have been accommodating changing time slots etc. Dad has grown very fond of his team and their daily visits add value to his quality of life. I have peace of mind as I leave him, knowing someone is popping in or taking him to see mum in the care home. This gives me a valuable break. I have 20 yrs experience in the care sector. I cannot praise Alpenbest enough for their support over the last 3 months. Thank you.

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Review from Tasleem A (Daughter of Client) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Alpenbest South for the past 5 years on and off for the care of My mother. They have excellent staff; well trained and personable-ie very friendly and understanding towards the elderly and their special issues whether for physical care or communication. They have always been on time and
professional and extremely knowledgeable. I would have no hesitation in recommending them for care for the elderly.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Alpenbest South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alpenbest South is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alpenbest South is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alpenbest South to verify any information. View our terms and conditions. Alpenbest South has a Basic Service – more info.