Home Instead (Chichester & Bognor Regis)

Home Care House, Madgwick Lane, Westhampnett, Chichester PO18 0FB
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9.7 64 Reviews
  • Home Instead (Chichester & Bognor Regis), Chichester
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Care Provided by Home Instead (Chichester & Bognor Regis)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Home Instead (Chichester & Bognor Regis)

  • Prices

  • Hourly Care from £32.00 per hour
    Live In Care from £1650 per week

  • Home Instead provides a minimum of one hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short.
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Home Instead (Chichester & Bognor Regis) Reviews (64)

Total of 64, showing 1-20
9.7

Home Instead (Chichester & Bognor Regis) has a Review Score of 9.7 (9.727) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Chichester & Bognor Regis) has 64 reviews.

Overall Experience

  • 55
  • 9
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Date Published

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Review from A G (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent service from Home Instead (Chichester and Bognor Regis) over the past year or so. The carers were reliable and were always able to help mum with various tasks around the home and provide transport for hospital appointments and accompany her as well. Mum established a
good rapport with the carers who were assigned to her. Thank you from both of us.

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Review from Clare M (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent care which meant that my father was able to live at home for the final months of his life. The team of carers who supported him were wonderful. Their companionship and care ensured that he was as independent as his condition allowed, and could be in control of some decisions
even when he wasn't able to do everything he wanted to. They built great relationships with him and with supporting family members. The wider team were helpful and responsive, putting care in place so that he could be discharged from hospital as soon as possible and flexing to meet changing requirements. Overall it felt that Home Instead and our family worked together as a team to support my father and give him the best quality of life that we could.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you for providing such a wonderful review, which I will share with the team. It was a privilege to care for Michael at home and support your family at such an important time. Thank you.


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Review from Louise C (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our first month of care for Dad, I just wanted to say a huge thank you to your whole team. Together you have managed to achieve something I never really thought possible. The ladies have made an amazing breakthrough with Dad and Mum. As you all know my brother and I were very sceptical about the
possibility that carers could be accepted by Mum and Dad. In just one month the carers have achieved so much. My parents enjoy their company, they take great care of Dad, and it is peace of mind for my brother and I to have extra help from them visiting every day.
My review is 5 stars, as I really cannot fault the team. They are all very considerate and handle all care needs thoroughly and respectfully.
Please pass on my thanks to everyone on the team that has been involved in Dad’s care. It is very much appreciated.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you so much for your lovely feedback Louise, we really appreciate it and I will pass it on to the team. I know the team really enjoy supporting your parents.


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Review from V T (Daughter of Client) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review went really well. Our questions were answered which we had.
We are very pleased with the carers who arrive on time, and give details which is extremely helpful to read when accessing the app. Very informative. Friendly approachable staff when we need any advice, help or support.
Thank
you so much for the great, excellent care you provide.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you so much for your feedback, which I will pass on to the team. Best wishes, Simon McGeeDirector


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Review from M M (Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have to work out in advance what help to ask for depending on the carers and experts.
Useful to have two regular helpers otherwise I spend the time showing where things are.

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Review from M L (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with your firm as a result of a stroke. As my family live some distance away and I live alone, they decided I needed help and care. In October 2022 I had to have a replacement knee and needed more help and support. I had help 3 times a day for six weeks which I now have 4 times a week. Knowing
the carers so well helped immensely to recover. The carers I have had since are great and know how I like things done. If a carer has been delayed the office always let me know. All this gives me the confidence to live alone and not in a home. Well done carers and thank you for your kindness.

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Review from I W (Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user at Home Instead for nearly two years and I have been grateful for all the help I have received. The helpers are always kind, conscientious and considerate. However, I do find that sometimes they are put under considerable stress when trying to get to a client on time. 15 minutes
between clients today, traffic is hot enough. It is important to arrive on time particularly when an appointment is concerned.

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Review from L R (Wife of Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy so far, always on time, cheerful and professional. No complaints.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you so much for your positive review and comments.
Best wishes,
Director


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Review from J P (Client) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are helpful and when the jobs are finished it is good to have a chat with them. If carers don't know where to put some things away I would like them to ask rather than leave them on the worktop.

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Review from Anne W (Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All satisfactory.

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Review from E P (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a 92-year-old gentleman living on my own and use Home Instead (Chichester & Bognor Regis) four times a week to help me with my lunch. I am independent but having carers helps me stay this way! The carers are friendly and helpful and it is a pleasure to have them visit. They're excellent at using
their initiative to find other things I may need help with. I plan my weekly timetable, such as changing and washing bedding, when receiving my supermarket food delivery around their visits so they can help me with these. I'm extremely satisfied with the service I received and so is my family! I have no hesitation in recommending Home Instead to anyone looking for care.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you so much! We are all extremely fond of you and I’m delighted the team are helping you to maintain your independence! Best wishes, Simon.


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Review from R W (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the support of Home Instead, first with my father and then with my mother, my parents would have had great difficulty in staying in their own home until their passing. A friendly and efficient regular group of carers who took time to get to know my parents and worked so well with the family.
We are very grateful for their support.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Dear Rowan, thank you for such a lovely review. It was a privilege to be able to work with your family to support your parents to remain at home. Sending very best wishes to you and your sisters.


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Review from Y S (Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable service - staff always on time. Courteous and willing to tackle any request. They need to be congratulated on their performance in the winter months.
I would have appreciated advanced information on changes in staff/last-minute changes.

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Review from Anthony K (Client) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been all good. The ladies/carers are all caring, kind, friendly and professional. Once they have dealt with my personal care, they are happy to help out with all other matters requesting attention around the house, things such as washing up, feeding my dog etc. They clearly have read
my notes and are aware of what makes me who I am.

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Review from A W (Wife of Client) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all services. The nurses are very good with my husband and very helpful.

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Review from I P (Son of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have acted like an extension of our family. From the moment I contacted the office, I felt that the staff had the knowledge and experience to guide us through unfamiliar and uncomfortable territory. My mother has always been fiercely independent, but it was clear she needed some help with
her memory and daily routine and also on an emotional level.
Our experience has only been positive, at every turn staff have been credible, supportive and kind.
My mother is clearly fond of the carers supporting her, and they seem to be well match in terms of their experience and personalities.

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Review from V H (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived alone for 12 years - I was a little worried about having two strangers here every week.
I should never have worried.

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Review from Janet P (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly satisfactory.

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Review from Tim V (Son of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been incredibly helpful, kind and considerate. From the moment we made contact I felt the team had the experience to handle my father's needs, despite his reluctance to accept support.
I am very grateful to staff who were all amazing. Thank you!

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Review from Gill L (Wife of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all your help. I have to tell you that, without exception you are lucky to have excellent people caring for your clients.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chichester & Bognor Regis) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chichester & Bognor Regis) is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 77 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chichester & Bognor Regis) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Frequently Asked Questions about Home Instead (Chichester & Bognor Regis)

What Type of Services does Home Instead (Chichester & Bognor Regis) offer?

Home Instead (Chichester & Bognor Regis) offers Home Care.

How many Carers does Home Instead (Chichester & Bognor Regis) employ?

Home Instead (Chichester & Bognor Regis) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chichester & Bognor Regis) to verify any information. View our terms and conditions. Home Instead (Chichester & Bognor Regis) has a Basic Service – more info.