Home Instead (Chichester & Bognor Regis)

Home Care House, Madgwick Lane, Westhampnett, Chichester PO18 0FB
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9.7 64 Reviews
  • Home Instead (Chichester & Bognor Regis), Chichester
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Care Provided by Home Instead (Chichester & Bognor Regis)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Home Instead (Chichester & Bognor Regis)

  • Prices

  • Hourly Care from £32.00 per hour
    Live In Care from £1650 per week

  • Home Instead provides a minimum of one hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short.
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Home Instead (Chichester & Bognor Regis) Reviews (64)

Total of 64, showing 61-64
9.7

Home Instead (Chichester & Bognor Regis) has a Review Score of 9.7 (9.727) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Chichester & Bognor Regis) has 64 reviews.

Overall Experience

  • 55
  • 9
  • 0
  • 0
  • 0

Date Published

64
1
3
13
51

Review from Bryan R (Son of Client) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When choosing a care service for one's very elderly frail mother (98 years), one hopes to find carers who are kind, gentle and capable and are able to develop a positive relationship with the client, meeting individual requirements, encouraging choice and sustaining dignity. All of these hopes have
been met fully by Home Instead, signicantly influenced by consistency of well-motivated and well-trained staff, with most of the weekly 13.5 hours service being delivered by two staff, with the balance being delivered by a very limited number of other personnel.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David M (Son of Client) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing for us. Before we found Home Instead, myself and my sister were massively struggling to cope with the demands of looking after our mentally ill mother. She was not looking after herself and her living on her own was dangerous on many levels, but she did not want to move
into residential care. Over the last year, care givers from Home Instead have been visiting every day – helping with her day to day needs and tasks, keeping her company and assessing any changes. This has meant she hasn’t needed to move into care and has managed to keep some level of independence and our lives have improved dramatically. The staff at Home Instead are friendly, approachable and professional and come highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maria M (Daughter of Client) published on 17 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start of using the Home Instead Homecare Service, we were satisfied and extremely pleased with the care our Mother received. A high standard of care and attention to detail. She was very happy during the period of care and built good relationships with all her carers which, as a family, was
such a help to us at a difficult time.
The notes were always well written so I could always see what had gone on during a shift. We wouldn't hesitate to recommend Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine T (Partner of Client) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supportive and accommodating from the first meeting. They took care to match carers to the client, monitored them and took detailed notes to enable them to get to know the client as soon as possible.
The manager checks regularly to ensure that we are happy with the service and
office staff are friendly when I need to ring them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Home Instead (Chichester & Bognor Regis) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Home Instead (Chichester & Bognor Regis) is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 77 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chichester & Bognor Regis) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Chichester & Bognor Regis) to verify any information. View our terms and conditions. Home Instead (Chichester & Bognor Regis) has a Basic Service – more info.