Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
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10 82 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided by Right at Home (South Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caron Ratcliffe (Registered Manager)

Funding & Fees Guide for Right at Home (South Cheshire)

  • Prices
  • From £25.95 per visit


  • We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.


Right at Home (South Cheshire) Reviews (82)

Total of 82, showing 1-20
10

Right at Home (South Cheshire) has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 82 reviews.

Overall Experience

  • 70
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Date Published

82
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Overall Experience  Overall Experience 5.0 out of 5

Very pleased to see whoever comes. Outstanding care received, never have any problems.

Reply from Caron Ratcliffe, Registered Manager at Right at Home (South Cheshire)

Thank you for this lovely review, we will be sure to share this with the whole care team in Nantwich and Crewe.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care we receive, all the carers are very good with my husband. I can turn to any of them for any help I need.

Reply from Caron Ratcliffe, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovey review of our services. We are so pleased that the experience you and your husband have had from our care team has been such a positive one and we will pass this onto our wonderful caregivers.


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Overall Experience  Overall Experience 5.0 out of 5

We have used Right At Home twice now. It's peace of mind when my Dad's away. I happened to be visiting my Nan ( as it was her 95th birthday ) when one of the carers arrived. She was so lovely & friendly. So warm. My Nan said all the carers had been lovely.
It's such a comfort to know we have Right
At Home when we need them. Excellent service. Would highly recommend it.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review of the care-at-home services we've provided to your elderly relative. It's a real pleasure to receive this feedback and we will be sure to share this with the team of care assistants and other staff members involved.


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Overall Experience  Overall Experience 5.0 out of 5

I had a heart operation in May and needed care support for the first month at home. I had several care support assistants but they all on my behalf carried heavy things, laundry, hoovering and preparation of meals. They were all excellent and completed all tasks.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been supporting my mum over the last year and I cannot fault the service they provide.
It is often hard for an older person to accept care after being independent for the majority of their lives.
The staff at Right at Home have treated my mum with sensitivity, respect and dignity.
Little by little they have gone from being carers to friends that care and that Mum looks forward to seeing. I highly recommend this company.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has two carers from Right at Home twice a day. Both Mum and Dad have found them to be an enormous help. Without exception, all the carers are extremely thoughtful, caring, friendly and approachable. They are well-informed and professional, I feel confident that Dad is in the best hands possible.
He enjoys a laugh with them and Mum is always happy to be able to have a chat because they are all so easy to talk to. We would 100% recommend Right at Home.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovey review of our services. We are so pleased that you and your family have had such a positive experience.


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Overall Experience  Overall Experience 5.0 out of 5

The service is overall excellent. There are a few 'super' carers and others that are good. I am treated with dignity. Most carers are excellent at seeing my needs and carry out the care with little to no prompting. My carer has always been prompt and has good social skills which means my experience
is good.

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Overall Experience  Overall Experience 5.0 out of 5

The carers have been kind, considerate and respectful. They always greet us with a smile and bring a sense of happiness into the house. They are efficient and thorough in helping my husband to shower and dress each morning. The administration staff have been equally caring and efficient.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you so much for such a lovely review.
We are so pleased that you have had such a positive experience with us.


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Overall Experience  Overall Experience 5.0 out of 5

Really easy to set up a one-off care at relatively short notice. Very helpful people setting it up and my father was impressed with the lady who came to look after him, very friendly and attentive to his needs.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for your lovely review! We are so pleased your father has been impressed with the services provided.


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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carers and how they are caring for Mum. Each carer has been friendly, professional and thoughtful. Mum's individual needs are being met to the highest standard.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you, Annette, for this wonderful review; we will be sure to share this with the whole Care Team in Nantwich and Crewe!


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Overall Experience  Overall Experience 5.0 out of 5

The carers have been very understanding and responsive. We feel that my sister's issues have been understood and will be acted upon in a very supportive way. Very pleased with the flexible service.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for such a lovely review. We are so pleased that you and your family have had such a positive experience with us.


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Overall Experience  Overall Experience 5.0 out of 5

We couldn't have made a better choice than Right at Home when we urgently needed care and support six years ago.
The carers are very respectful and caring for my father. I am reassured he is well cared for.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you for your kind comments, Sally! We will be sure to share these with the team.


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Overall Experience  Overall Experience 5.0 out of 5

I contacted Right at Home after my mum suffered a fall, to help support her recovery. From the first call onwards the service and care mum has received has been excellent and has definitely helped her recovery and re-build her confidence.

Reply from Abbi Jones, Registered Manager at Right at Home (South Cheshire)

Thank you so much for your kind comments Helen. We are so pleased that we have been able to support your mum and make a positive difference in her life.


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Overall Experience  Overall Experience 5.0 out of 5

The carers provide a wonderful service, supporting Dad to stay at home. They are very caring and friendly and go the extra mile.

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Overall Experience  Overall Experience 5.0 out of 5

We used Right at Home for our dad when he needed home care. From the outset, the care given was great and the team was always friendly, reliable and thoroughly professional.
Our dad can be a little tricky at times but the carers were fantastic in dealing with him and putting him at ease.
I would recommend
the care quality co-ordinator and her wonderful team to anyone looking to arrange home care for a loved one.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this very kind review. It's so pleasing to hear about the great care being provided by our caregivers and the support of the office team.


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Overall Experience  Overall Experience 5.0 out of 5

My husband is in his 90s and has Alzheimer’s. I wanted to care for him at home for as long as I could, but I recognised that if I was to do that I would need help and some respite. I contacted Right at Home in the autumn of 2021 and I have received excellent help and support since then. The carers provided
by this agency combine a professional approach at the same time as being very human, patient and caring. All of them have a way of giving my husband excellent care, as well as engaging with him with cheerful banter and humour. He enjoys their visits, which usually lift his spirits too. They are scrupulous about safety and hygiene and have never let us down. The care managers and administrators of Right at Home also give a professional and friendly service. Whenever I have contacted them I have received prompt and helpful responses. Both carers and managers have offered me helpful advice and ideas as to how to best manage in this situation and I feel well supported by them.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review of your experiences since choosing Right at Home. I will share this with the teams involved.


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Overall Experience  Overall Experience 5.0 out of 5

Right At Home provided my care again whilst my daughter was away on holiday.
It was lovely to see some of the "old girls" again.
As before, they were kind, caring, courteous and very helpful.
I look forward to seeing them again in the future.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kid review. We will be sure to share these comments with your regular CareGivers.


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Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home for several years and it is an extremely professional and caring company. Their management team and staff are very efficient, sensitive to our needs and very accommodating when we have asked for changes, responding quickly to our requests.
The Carers who come to us are trained
to the highest standard and are professional, compassionate, reliable, trustworthy, friendly and caring. We are very happy with all aspects of the care we receive from Right at Home.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this review. It's great to hear that your experience has always been positive through the last few years, as we always aim to give every client that experience. We will share your view with the who team and once again, thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Carers are prompt, friendly and reliable.

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Overall Experience  Overall Experience 5.0 out of 5

The supervisor visited us in response to a care requirement. It was a very difficult time when private care was in very short supply. They were able to offer help as having recruited extra carers and we worked together to get a mutual plan that worked for us all. They provided an excellent service,
going the extra mile when more time was needed and communication between us was straightforward and concise. A real pleasure to work with such a company after trying other options that may have been cheaper on face value.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Right at Home (South Cheshire) is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (11)

Ben

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.


Zoe

Zoe

Job Title: Community Engagement Manager

Joined: 2022

Zoe is our Community Engagement Manager here at Right at Home South Cheshire.


Zoe joined Right at home in 2022 as the Deputy Manager, then in 2024 Zoe was asked if she would like to work more on Community Engagement something that she is very passioned about.
Zoe's role is to help raise our profile in our local communities, engaging with difference services and activities, whilst helping to build strong partnerships and ultimately help us all make difference!


With having over 20 years of care experience, Zoe is a great addition to the team and she still helps out with the care side of things where she can!


Jane

Jane

Job Title: General Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments


Caron

Caron

Job Title: Registered Manager and Registered Nurse

Joined: 2024

Caron has joined the Right at Home South Cheshire team in 2024 as the office's new Registered Manager.


She says:


'I am delighted to join the team at Right at Home as the new Registered Manager. I was a Registered General Nurse with nearly 50 years of experience within Health and Social Care. I have worked within management since 1999 with experience both in care homes and domiciliary care. Since my first placement in a care home when I was doing work experience at school, I have always had a passion for older people and believe they deserve the best.


Compliance and quality assurance has been a big part of my role and in line with Right at Home and I will continue to support as part of the team to provide the highest quality standard of person-centred care for all our clients.


I also enjoy developing staff and teams by ensuring that they have the knowledge and skills to grow and progress their career within this arena and will assist them any way I can.'


Caron's Key Responsibilities include:


Day to day running of the Service
Client Assessments
Client Enquiries
Client Reviews
Daily management of Client Queries
Compliance
Safeguarding Lead


Naomi

Naomi

Job Title: Deputy Manager

Joined: 2024

Naomi is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,


'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Deputy Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'


Zoe H

Zoe H

Job Title: Deputy Manager

Joined: 2024

Zoe H is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say:


"I’m thrilled to be joining the Right at Home team, bringing over a decade of experience in nursing homes and a deep passion for person-centred care. Helping clients maintain their independence and live comfortably in their own homes is a cause close to my heart. This new chapter in at-home care offers an exciting opportunity to grow professionally while making a meaningful difference - not just in the lives of those I care for, but also in empowering and supporting the incredible team I’ll be working alongside."


Tina

Tina

Job Title: Senior care team leader

Joined: 2022

Tina is our Senior Care Team Leader, based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.


Tina's key responsibilities include:


Support with training
Support with shadowing
Support with supervisions


Taz

Taz

Job Title: Care team leader

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.


Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.


Tazmin's key responsibilities include:


Support with shadowing
Support with supervisions and Observations


Macie

Macie

Job Title: Care team leader Sandbach

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!


Macie's key responsibilities include:


Support with shadowing
Support with supervisions and observations
To contact Macie, please email Macie.Hall@rightathome.co.uk


Tilly

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.


Caregivers

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.


Frequently Asked Questions about Right at Home (South Cheshire)

What Type of Services does Right at Home (South Cheshire) offer?

Right at Home (South Cheshire) offers Home Care.

How many Carers does Right at Home (South Cheshire) employ?

Right at Home (South Cheshire) employs 70 carers.