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Review from Stephen W (Son of Client) published on 17 April 2022
Submitted via Website • Report

Overall Experience

Can't say how happy I am with the service Right at Home provides for my mother. Everyone from the carers to the management team are friendly, caring, understanding and excellent at their jobs. I wouldn't hesitate to recommend them to anyone looking for the same for their loved ones.

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Review from John B (Brother of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience

They were very caring in a friendly and efficient manner, and always had my sister's best interest at heart. Nothing was too much trouble, from bathing, hair shampooing, cleaning, laundry and meal preparation.
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Review from Karen (Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience

With mum having cancer and loosing her mobility, we discussed the options that were available to us for mum’s care going forward, which were either going to a hospital, hospice or receiving care at home. Mum agreed to have “Right at Home” provide the care that she needed. At first, we were all apprehensive

about having carers coming to look after mum, but after the first few visits, we all realised this was going to be the perfect care solution. The care that was provided was exceptional and this was due to the instant bonds mum formed with all the carers, she always looked forward to their next visit. Nothing was too much trouble, from the professionalism of the office getting mum everything she needed to the carers that went above and beyond to make sure mum was comfortable and happy, this enabled her to remain at home throughout her illness. We highly recommend “Right at Home” to anyone who is looking for a home care provider for their loved one.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Hi Karen, it's incredibly heart warming to read this review and I'm very grateful that you've taken the time out to send in this review.

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Review from Karen W (Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience

The standard of care provided by Right at Home is second to none. All the carers are pleasant friendly and go out of their way to help my mum which gives me assurances that she is being taken care of. Thank you so much for everything you do.

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Review from G M (Daughter of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience

Right at Home South Cheshire provide home help and companionship for my mother. She really likes her carers and looks forward to their visits. The structure and communication via the app is very useful as she has early stage dementia. Communication with the office is also good and it is easy to speak

to someone. Her well-being has improved since we have been supported by Right at Home South Cheshire.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for the kind words, it's great to know that the experience of both you and your mother has been positive.

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Review from Sandra S (Daughter of Client) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience

I would highly recommend Right at Home Day Care after a reluctant start. Mum loved the first day but took a while to get her to go again. Once she did, she loved it and goes every day she can. It is a lovely friendly atmosphere and time is spent reminiscing, singing, playing games, and just enjoying

the company of others. Giving her a better standard of life/activities and some well-deserved respite for my husband and I. Thank you!

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Review from Jacqueline B (Wife of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

I wasn't sure my husband would go or settle at a Day Centre, he absolutely loves it and looks forward to seeing his friends, and joining in all the activities. He gets so much from this time at Right at Home and gives me the time for myself and to rest. The manager who looks after the Day Centre is

so approachable and knowledgeable my husband is so happy to go and is more relaxed. This Day Centre has been a godsend for both my husband and myself.

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Review from David H (Son of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience

My mum received support from Right at Home carers over a ten-month period to December 2021. The support enabled my mum to stay in her own home and to be able to have support three times per day.

My mum appreciated the care support and regular punctual contact. The carers were positive, friendly,

and professional in all they did and undertook many tasks to enable my mum to live as good a life as possible at home and to help support my sister and myself as I lived away and my sister was in full-time work. This meant we could have helped ourselves to support our mum and keep her at the home she loved.

I found the support package to be excellent and would recommend the service to help those who need care .

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you for this lovely review. It's great to hear that you, your family, and your Mum were happy with the care our team provided, we certainly aim to deliver a 5* service and so it's incredibly rewarding to receive this. We will share the review with the CareGivers who visited.

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Review from Stan A (Nephew of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience

The Right at Home team provided excellent care to our elderly aunt, aged ninety three, during the last fourteen months of her life. She was determined to be in her own home after a spell in residential care. The care team made this possible, being attentive, setting up a good relationship, and always

giving the time needed. From an initial reluctance to have care, the relationship grew to our aunt looking forward to "My girls" coming in to look after her every day. Both the carer team and the office team always kept us well informed and dealt with any questions or issues in a friendly professional way. It was lovely that when we recently had the funeral for our aunt, the carers came along to pay their respects - much appreciated by all the family.
We would highly recommend the Right at Home team, and send our thanks to them all for their support.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

It's so great for me and the team to receive this review. Thank you so much for your very kind words and it means everything to hear how happy you and your aunt have been with the service our team of great CareGivers have provided.

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Review from D B (Grandson of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience

Mine is the previous review - such a shame no one else has written anything since!
This is therefore a review after my Grandparents have been receiving care for several months with Right at Home.
Recently their needs changed suddenly for medical reasons, and Right at Home were tremendous and instrumental

in helping us both to realise and organise our long-term plans of (unfortunately) a care home and a hospice.
The carers have all been fantastic, and I know I'm missing others who have been equally as helpful. The staff seem to genuinely care what happens and frequently go above and beyond what they are paid for. It is not possible to speak highly enough of the support they were able to give at very short notice, nor the professionalism and expert advice offered at every stage, even with issues outside of their scope such as care homes.
I hope every company aspires to be as good as Right at Home. They have done more to enrich my grandparents' lives than anything else.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for this beautifully written review. It's so pleasing for me and the team to get this kind of feedback.

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Review from Sarah R (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

I cannot rate this company highly enough. From the first telephone contact, through the care assessment, care visits and reviews, they have been utterly professional, flexible, reliable and the standard of care is of course excellent.
I chose them deliberately, knowing they weren't the cheapest but

what I wanted was a company I could rely on, who can cover any caregivers holidays and absence and who stay the entire length of the visit time, if not a little longer occasionally. The app the caregivers use is also invaluable to me and my sister, so we can sign in and check how each visit has gone.
As important, Mum is happy with all the team that cover her visits and looks forward to them being around to help her. Without a doubt, we made the right choice.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for your kind words. It's an absolute pleasure to be able to support your Mum and it's great to hear that you and your family have benefitted from the service. We will make sure this message gets passed on to everyone involved in your Mum's support.

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Review from Emma C (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience

The whole team at Right At Home South Cheshire have been fantastic supporting Dad. For a few years he's had a couple of visits a week, and his carers have been very supportive, enabling him to manage alone at home. Due to an infection Dad (94) was hospitalised earlier this year and needed daily care

when he came home. I can't praise Right at Home enough for their support and flexibility in arranging things, helping me understand what was needed, and changing rota's to suit his changing needs. The carers and companions have all been great and very caring with Dad, and very professional when they've had concerns about his health. The staff in the office are also great, managing to be both friendly and professional. Dad's needed to go back to hospital a few times (infections that needed hospital treatment), and they've been really amazing at ensuring he's always got someone with him, even when long ambulance waits. Right at Home were recommended by friends, who also had a good experience.

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Review from Hellen M (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

The team at Right at Home dealt with my father in a kind and compassionate manner. They went out of their way to tempt his appetite, make his mobility more comfortable, and be there when he needed them. Their care enabled him to stay in his own home which was ultimately all he wanted.
They were knowledgeable

and were able to advise on local services such as prescription delivery. They loaned equipment and recommended items that would help. Their understanding of medical needs and strict protocols over prescription medicine made us feel safe.
They also spent time talking with him. He enjoyed chatting about birds in the garden, or television programmes they watched. The ladies who looked after him were not just professionals they really did care.

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Review from David F (Son of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Right at Home provided significant care to my late Father in the last stages of his life and also to my Mother who has been suffering from Dementia for several years - the care package was complex and needed to be flexible ranging from domestic support (meals and shopping) to complex personal care (moving

and handling). The team Right at Home provided were all absolute professionals, fully trained and experienced. Wonderful people supported by an excellent office team and care management. Over the years we worked together, we developed clear communications and an agility in service that was second to none. I highly recommend the team, if you need any form of care for a loved one and especially if the needs are complex and where you need that understanding rather rigid terms of business.

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Review from Sharon E (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Right at Home (South Cheshire) have been providing daily care for my mum for some time now and I can honestly say that having experienced two previous care agencies, Right at Home is the gold standard. The team that provide Mum's care persevere under very difficult circumstances sometimes but always

with respect and kindness. They are lead by a wonderful lady supervisor who goes above and beyond her call of duty. I feel able to contact her at any time if I have a concern and nothing is ever too much trouble, she is very professional but has so much empathy and understanding. Any issues are addressed immediately, discussed with the family and resolved. In summary, I cannot recommend Right at Home (South Cheshire) highly enough, they are an amazing care team and I would advise anyone looking for a care provider to give them a call.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kind review. It’s always great to hear how well our caregivers and managers are supporting our clients and their families.

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Review from N W (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience

The carers seemed concerned about our general wellbeing. They are always friendly, considerate and concerned to be helpful and to do what is asked. Their help is appreciated.

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Review from Janet D (Mother of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience

We have used this service for the last 3 months for my son and the level of care and attention to detail is exemplary. The ladies who attend are punctual, friendly and feel like they are part of the family.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for your kind review. It's always welcome to hear feedback and I will be sure to share your lovely comments with the full team involved in your son's support. Warm regards.

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Review from Shirley R (Daughter of Client) published on 22 October 2020
Submitted via Website • Report

Overall Experience

My mother’s carers don’t just do their jobs efficiently, they are extremely kind and caring.
We have found them reliable and dependable. They go out of their way to make my mother as happy as possible. The office staff communicate regularly and are always friendly. They never make you feel as if you

are imposing. It is reassuring for me to know I can trust Right at Home.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for your kind words, it's great for our team to know when clients and family members are happy with the service we provide. Thank you for choosing Right at Home.

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Review from Fiona H (Daughter of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Required a prompt response and immediate pick up on problem assessed and carers identified.
Carers were wonderful, extremely respectful, prompt, communicated well and did a fantastic job with social and emotional support. Thank you.

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Review from Gillian W (Friend of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience

As a retired clinician and experience of inspecting care homes, I found the service provided by Right at Home caregivers to be exceptional in every way. It's obvious very high standards have been set for the caregivers to adhere to. Leadership plays a very important role which was evident in the way

the manager led by example. The care given to my 93-year-old Aunt was second to none. She is a very independent woman and the caregivers ensured she retained her independence as much as she was able to. Her dignity was never comprised and, at all times the utmost respect and courtesy were shown to her.
Having heard numerous stories about poor care received at home I was quite anxious to begin with when engaged Right at Home. However, very soon I realised I needn't have worried; as a result, my Aunt will stay at home for as long as its possible, so that she continues to receive the dedication, commitment and a high standard of care from the Right at Home staff.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you, Gillian, for this very kind review. It's a real pleasure to support your Aunt, and with your background in care, this is a review I know the team will be extremely proud to receive. I will share this with everyone, both in the management team and the CareGivers who support your Aunt.

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Total of 82, showing 21-40

Meet the Team (11)

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.

I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.

My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.

Zoe

Job Title: Community Engagement Manager

Joined: 2022

Zoe is our Community Engagement Manager here at Right at Home South Cheshire.

Zoe joined Right at home in 2022 as the Deputy Manager, then in 2024 Zoe was asked if she would like to work more on Community Engagement something that she is very passioned about.
Zoe's role is to help raise our profile in our local communities, engaging with difference services and activities, whilst helping to build strong partnerships and ultimately help us all make difference!

With having over 20 years of care experience, Zoe is a great addition to the team and she still helps out with the care side of things where she can!

Jane

Job Title: General Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.

Jane's Key Responsibilities include:

Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments

Caron

Job Title: Registered Manager and Registered Nurse

Joined: 2024

Caron has joined the Right at Home South Cheshire team in 2024 as the office's new Registered Manager.

She says:

'I am delighted to join the team at Right at Home as the new Registered Manager. I was a Registered General Nurse with nearly 50 years of experience within Health and Social Care. I have worked within management since 1999 with experience both in care homes and domiciliary care. Since my first placement in a care home when I was doing work experience at school, I have always had a passion for older people and believe they deserve the best.

Compliance and quality assurance has been a big part of my role and in line with Right at Home and I will continue to support as part of the team to provide the highest quality standard of person-centred care for all our clients.

I also enjoy developing staff and teams by ensuring that they have the knowledge and skills to grow and progress their career within this arena and will assist them any way I can.'

Caron's Key Responsibilities include:

Day to day running of the Service
Client Assessments
Client Enquiries
Client Reviews
Daily management of Client Queries
Compliance
Safeguarding Lead

Naomi

Job Title: Deputy Manager

Joined: 2024

Naomi is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,

'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Deputy Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'

Zoe H

Job Title: Deputy Manager

Joined: 2024

Zoe H is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say:

"I’m thrilled to be joining the Right at Home team, bringing over a decade of experience in nursing homes and a deep passion for person-centred care. Helping clients maintain their independence and live comfortably in their own homes is a cause close to my heart. This new chapter in at-home care offers an exciting opportunity to grow professionally while making a meaningful difference - not just in the lives of those I care for, but also in empowering and supporting the incredible team I’ll be working alongside."

Tina

Job Title: Senior care team leader

Joined: 2022

Tina is our Senior Care Team Leader, based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.

Tina's key responsibilities include:

Support with training
Support with shadowing
Support with supervisions

Taz

Job Title: Care team leader

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.

Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.

Tazmin's key responsibilities include:

Support with shadowing
Support with supervisions and Observations

Macie

Job Title: Care team leader Sandbach

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!

Macie's key responsibilities include:

Support with shadowing
Support with supervisions and observations
To contact Macie, please email Macie.Hall@rightathome.co.uk

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.

Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.

Right at Home (South Cheshire)

Care Provided by Right at Home (South Cheshire)

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Funding & Fees Guide for Right at Home (South Cheshire)

Right at Home (South Cheshire) Reviews (82)

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Awards / Recognitions (16)