Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
Submit a Review
Top 20 award
10 82 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Show Right at Home (South Cheshire) on the Map

Care Provided by Right at Home (South Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caron Ratcliffe (Registered Manager)

Funding & Fees Guide for Right at Home (South Cheshire)

  • Prices

  • From £25.95 per visit

  • We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.

Right at Home (South Cheshire) Reviews (82)

Total of 82, showing 41-60
10

Right at Home (South Cheshire) has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 82 reviews.

Overall Experience

  • 70
  • 12
  • 0
  • 0
  • 0

Date Published

82
3
6
13
69

Review from Kerry K (Niece of Client) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is excellent. My Uncle is a very proud and discrete person. However, the carers have made him feel very comfortable and relaxed about receiving care and support in his own home. I would like to say that it has been a great comfort and relief to have such a wonderful service. Thanks.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

It’s really lovely to receive your review and to know that you and your uncle are very happy with the care service from us. We will share these comments with his regular caregivers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin M (Son of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for 'Right at Home' to provide a daily care visit of 45 minutes for my elderly father, aged nearly 92 years old. He is widowed and lives alone in a small bungalow. Initially, I was a bit apprehensive about how he would react to having such visits daily. However, since they commenced, one
month ago, his physical and mental health have improved significantly. He actually looks forward to the visits, even if he may not admit it... The professionalism of the staff who assessed his needs and make the daily visits is exemplary. It is also helpful that, although it is not the same individual visiting every day, I think there is a maximum of three carers involved in his visits. Therefore, he gets to know them individually, which is helpful. I have regular email exchanges with the supervisor so am informed of any issues. In summary, I am very pleased with the way this has worked out.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you very much for this kind review. We will make sure that this is shared with the regular CareGivers visiting your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsey R (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has used Right at Home since my father passed away nearly two years ago. Mum has dementia but is very independent and wants to stay in her own home. Right at Home has made that possible. We have worked together to build the care up as her needs have changed and she now has carers twice every day.
They have been vital during lockdown, doing Mum's shopping, making sure she eats properly, taking her out for walks and being company for her. Her main carer emails us every week and sends us photos from Mum and gave us her number so we can video chat with her. That has made such a difference to us all as we have not been able to see Mum for weeks. They are a lifeline and I can't praise them enough for their care and commitment.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much. It's a real pleasure to read this review and know that the service we are providing your Mum is having a positive impact on her and also to you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue A (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care for 18 months and I have nothing but praise for this company. The care staff are exceptional and go above and beyond for their clients. My mother recently had a gas leak at her property and the carer sorted it out for her and even went back later in the day to check
she was OK.
Despite being in very difficult times the service has remained the same, exceptional. The office staff are super-efficient and very quick to respond to any requests or queries.
A huge thank you and I wouldn’t hesitate to recommend them to anyone.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for your review and kind words, and thank you for choosing RaH.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tracey M (Daughter of Client) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed at the care and courtesy extended to my mum and to the whole family. The main carer for my mum sends us a mail every week since we’ve been unable to travel to see my mum and she sends photos and a letter from my mum. My mum enjoys the help, conversations and the encouragement to
exercise and to try different ways to entertain herself. The carers ensure Mum is fed, her shopping done and check things that may be upsetting to Mum. They make sure Mum’s day to day well being is supported and contact us if they have any concerns. Essentially, they have become our eyes and ears during this lockdown. Right at Home increased the visits as requested very quickly once it was clear Mum was going to need more help during this period. We could not do without Right at Home.

Reply from Ben Selby, Owner at Right at Home (South Cheshire)

Thank you so much for your review and kind words, and thank you for choosing RaH.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be courteous, professional and friendly. My father, who was initially resistant to having carers, was completely "won over" by them. I had no hesitation in entrusting him to their care. They also provided me with good guidance and advice as his disease progressed and his condition
deteriorated. I will always be grateful, particularly to those staff who were his carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane C (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company, management and all the staff and carers are excellent in every way. Standards are the best I have known and I would highly recommend Right at Home to all who need care in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David D (Husband of Client) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been suffering with Dementia for 10 years now and it has been difficult to obtain carers she would accept in her house.
We have worked with Right at Home for 3 years, and over the last year, with the help of medication and considerable input from Right at Home, we have found a number of
really good carers that she now accepts as friends.
We recently increased the hours from 4 hours a week to over 30 hours, due to my illness and Right at Home were able to fill these requirements quickly and we are now having a number of different carers who take great care with my wife.
The one thing they all seem to have in common is the training and the wish to treat my wife with dignity, but also to become her companions.
Having had a few weeks with the increased hours Monday to Friday it was noticeable that on a Saturday and Sunday without the carers that she was missing their company. This to me is proof that they have formed a very good relationship with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda W (Niece of Client) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into her retirement home earlier this year. She is 90 and has many independent skills but a terrible short term memory!
The visits from her carers have changed her life. The morning hour helps her make certain her hearing aids are in, medicines taken and that she knows what is happening
that day.
The carers are lovely, they check she has milk and treats and take her to get them if she wants. They have helped her join the library and change books etc.
My aunt says she now feels safe and isn’t anxious about day to day things any more.
I feel confident that if I can’t pop in my Aunt will be fine! All the carers are kind and proactive. My aunt is very proud and she has been able to maintain a great deal of her independence - I can’t thank Right at Home enough.

Reply from Ben Selby at Right at Home (South Cheshire)

Thank you so much for your kind words. We will ensure these are passed on to the CareGivers supporting your aunt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John B (Client) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time I contacted Right at Home, I felt comfortable and happy with their attitude and approach. Very professional, but with a warmth which is a must when dealing with care. Well done to the team.

Reply from Ben Selby at Right at Home (South Cheshire)

Thank you very much for you kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve P (Son of Client) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 'Right at Home' helping my Mum for the last 10 months. I am very pleased with the service. All the Carers are kind and efficient, and my Mum gets on very well with them, and always enjoys their visits. It is good that the visit is a minimum of one hour, as she especially enjoys the chats
she has with them and finds the visits relaxing.


The carers have always been on time and I have never had a problem of missed appointments. They have been helpful, and are proactive and able to sort minor problems in the house when needed.


The carers help Mum to get up in the morning and to go to bed at night and it is a relief to know that she has someone responsible at these times to check on her.


Reply from Ben Selby at Right at Home (South Cheshire)

Thank you very much for this kind review. It's always great to hear positive feedback from the family of our clients and we will be sure to share this with the CareGivers that support your Mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David O (Son of Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels safe and well looked after - looks forward to carer's visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Wife of Client) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional, reliable friendly service. I would highly recommend. The support is tailored to your needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Daughter of Client) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable service. Very caring staff who are willing to go the extra mile. My mother-in-law was more than happy with all the carers and loved the company they gave.
She was able to stay in her own home with total reassurance she was going to be well looked after. I would highly recommend
them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Introducing the carer, first of all, happened once a week and on a companionship basis which has been very successful. She is inventive and seems to be able to engage Mum in different and inventive ways. Mum looks forward to her visit already and her carer has also been most co-operative when asked
to switch visiting days to suit. I have yet to meet her but have every faith in her value.

Reply from Ben Selby at Right at Home (South Cheshire)

Thank you very much for these lovely comments, we aim to please and go the extra mile for all our clients. I hope we can continue to impress you and raise ourselves from "Good" to "Excellent" in every area. If there is anything we can do to improve your satisfaction then please don't hesitate to contact us


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa W (Granddaughter of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the Nantwich office are very helpful and understanding, always willing to help improve the care my grandmother needs.


All her personal care is met especially when it can be hard with her having dementia. The way the staff are trained to deal with how the carers care for dementia clients

is wonderful. So patient and understanding to reassure the client they are safe and happy. With dementia patients they need routine and that’s what Right at Home offers. Overall Right at Home was the right company for us and is always there when we have problems or questions and always will to go the extra mile so all my grandmother's needs are meet with having her stay at home where she’s the happiest.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M A (Son of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable, punctual service that provides individualised care that meets my mother's needs.
My mother has been happy with the service received which has enabled her to stay in her own home.
She has enjoyed the company of the caregivers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley B (Daughter of Client) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided to be of very high standard. Whatever has been asked of the carers has always been carried out. If there is any problem, no matter how small, the carer on duty at the time will make contact and let you know their concerns. My father had a fall whilst I was on holiday
and the carer stayed with him until the ambulance arrived, even packed a bag for him. They waited until the ambulance arrived and took my father to the hospital before they left. I have much admiration for the job they do. A big thank you from my brother and myself for looking after him so well.

Reply from Ben Selby at Right at Home (South Cheshire)

Thank you so much for your kind words which we will be sharing with your father's CareGivers. It’s great to hear that you, your family, and your father are happy with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mo B (Wife of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both extremely satisfied with the care we receive from Right at Home. My husband has vascular dementia and our Carer is extremely knowledgeable in this field. My husband always looks forward to seeing and going out with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Wife of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband suffers greatly from a number of medical problems. To be mobile at all he needs to use crutches but after a recent fall he broke his wrist, therefore, was unable to walk. On being sent home from hospital and told to return the week after we were both in a state of utter panic as to how to
manage and who to ask for help. By an absolute stroke of luck, we contacted the owner and his team at a moments notice he sent help to us over a weekend when it seemed like no one else operated at this time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Right at Home (South Cheshire) is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Ben

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.


Zoe

Zoe

Job Title: Community Engagement Manager

Joined: 2022

Zoe is our Community Engagement Manager here at Right at Home South Cheshire.


Zoe joined Right at home in 2022 as the Deputy Manager, then in 2024 Zoe was asked if she would like to work more on Community Engagement something that she is very passioned about.
Zoe's role is to help raise our profile in our local communities, engaging with difference services and activities, whilst helping to build strong partnerships and ultimately help us all make difference!


With having over 20 years of care experience, Zoe is a great addition to the team and she still helps out with the care side of things where she can!


Jane

Jane

Job Title: General Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments


Caron

Caron

Job Title: Registered Manager and Registered Nurse

Joined: 2024

Caron has joined the Right at Home South Cheshire team in 2024 as the office's new Registered Manager.


She says:


'I am delighted to join the team at Right at Home as the new Registered Manager. I was a Registered General Nurse with nearly 50 years of experience within Health and Social Care. I have worked within management since 1999 with experience both in care homes and domiciliary care. Since my first placement in a care home when I was doing work experience at school, I have always had a passion for older people and believe they deserve the best.


Compliance and quality assurance has been a big part of my role and in line with Right at Home and I will continue to support as part of the team to provide the highest quality standard of person-centred care for all our clients.


I also enjoy developing staff and teams by ensuring that they have the knowledge and skills to grow and progress their career within this arena and will assist them any way I can.'


Caron's Key Responsibilities include:


Day to day running of the Service
Client Assessments
Client Enquiries
Client Reviews
Daily management of Client Queries
Compliance
Safeguarding Lead


Naomi

Naomi

Job Title: Deputy Manager

Joined: 2024

Naomi is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,


'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Deputy Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'


Zoe H

Zoe H

Job Title: Deputy Manager

Joined: 2024

Zoe H is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say:


"I’m thrilled to be joining the Right at Home team, bringing over a decade of experience in nursing homes and a deep passion for person-centred care. Helping clients maintain their independence and live comfortably in their own homes is a cause close to my heart. This new chapter in at-home care offers an exciting opportunity to grow professionally while making a meaningful difference - not just in the lives of those I care for, but also in empowering and supporting the incredible team I’ll be working alongside."


Tina

Tina

Job Title: Senior care team leader

Joined: 2022

Tina is our Senior Care Team Leader, based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.


Tina's key responsibilities include:


Support with training
Support with shadowing
Support with supervisions


Taz

Taz

Job Title: Care team leader

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.


Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.


Tazmin's key responsibilities include:


Support with shadowing
Support with supervisions and Observations


Macie

Macie

Job Title: Care team leader Sandbach

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!


Macie's key responsibilities include:


Support with shadowing
Support with supervisions and observations
To contact Macie, please email Macie.Hall@rightathome.co.uk


Tilly

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.


Caregivers

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Cheshire) to verify any information. View our terms and conditions. Right at Home (South Cheshire) has a Platinum Service – more info.