Right at Home (South Cheshire)

The Old Penny Bank, 39 Welsh Row, Nantwich CW5 5EW
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10 82 Reviews
  • Right at Home (South Cheshire), Nantwich
Right at Home South Cheshire strives to make a difference to the quality of life provided for everyone it supports in the local community.

Care staff work to improve the lives of those they care for, not just maintain quality of life.

Right at Home South Cheshire provides a minimum of one-hour visits, enabling CareGivers and clients to enjoy a positive care experience that allows for support and social interaction.

CareGivers are handpicked by the management team at Right at Home South Cheshire and they provide extensive training to ensure that every member of staff is trained and suited to their clients.

Care can be provided in Nantwich, Crewe, Alsager, Sandbach, Middlewich and all of the surrounding villages and areas.

Care Provided by Right at Home (South Cheshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Caron Ratcliffe (Registered Manager)

Funding & Fees Guide for Right at Home (South Cheshire)

  • Prices
  • From £25.95 per visit


  • We are able to look at options for large packages of care such as Waking Nights, Sleeping Nights, long visits and Live in Care.


Right at Home (South Cheshire) Reviews (82)

Total of 82, showing 61-80
10

Right at Home (South Cheshire) has a Review Score of 10 (9.974) out of 10, based on 13 reviews in the last 2 years. Over all time Right at Home (South Cheshire) has 82 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We changed to this agency because we had heard good reports about them and they were also better value for money than the agency we previously used.
The owner seems very committed to providing the best care and support possible and genuinely concerned about his clients well being.
Very pleased with
the overall service and it was such a lovely touch at Christmas when they provided surprise Christmas presents for all their clients.

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you for your lovely comments!


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Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent - very caring and are able to encourage her to wash and get dressed etc, even when she is being difficult.
The carers are consistent and there doesn't seem to be a high turnover of staff, which is very helpful as they get to know the client, especially for clients with dementia


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at Home have been very professional and would recommend them to anyone.

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Overall Experience  Overall Experience 4.0 out of 5

After a small stroke in early 2017, I was two months in Crewe at Leighton Hospital followed by respite in a care home. After returning to live alone in my home, altered to a ground floor flat, I was visited for 16 weeks - first by members of the stroke team, then by the community team mainly by physiotherapists.
My daughter arranged my 2 hours a day, 2 days weekly 'caring' with Right at Home and is more than satisfied with the financial aspects - on which I can not comment as I am unaware of them. I am very happy with my pleasant and very helpful carers.

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Overall Experience  Overall Experience 4.0 out of 5

How can anyone put down on paper the wonderful service I am receiving from all your staff. The care is impeccable and the dedication is faultless so far.

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Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care that is being provided by all the staff at Right at Home. From the management staff to the individual carers, they are marvellous at allocating regular carers to that my parents are now very serene and feel comfortable and safe.
They communicate really well between
themselves and me, they adjust the routines and timings frequently to ensure the best care for my parents. Super.

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you for your lovely comments


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Overall Experience  Overall Experience 5.0 out of 5

Caring intelligent workers with a friendly atmosphere. Communication is good, well done.

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Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home since March 2017. Their support is enabling my mum to stay at home for as long as possible and for me to have some life outside the home at the same time. They are great, very happy to recommend.

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Overall Experience  Overall Experience 4.0 out of 5

Very good from what I've seen although only there every 3 weeks - month. Carers seem very nice, the only downside is they do not wear a uniform

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you Caroline for your kind review. You are correct that we don't wear uniforms as standard and this is something we do purposefully, to break down the barriers between us and our clients. We can arrange a uniform if it is a client preference or there is another benefit so please do get in touch on 01270 257347 if you would like us to look into this.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home Crewe are a very professional care company who have taken a lot off my shoulders and made my dads life better especially after the recent passing of my mum and his wife of 65 years.


They also helped with my mum and made her very comfortable when she came home from the hospital to pass.

Care givers as a small team are excellent.
A big thank you from me.

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Overall Experience  Overall Experience 5.0 out of 5

The service I have received to date has been excellent. The carers have arrived as scheduled, or if there has been an unavoidable delay ( i.e another client needed extra attention) they have phoned me to advise of the delay. The personal care has been tailor made to meet my needs.
I have been particularly
pleased with the way the carers have balanced meeting my care needs alongside encouraging me to maintain as much independence as possible.
My previous experience was one of feeling disempowered, this has not been the case with this organisation.


The carers have been very personable, nothing has been too much trouble for them. I have always been treated with respect and my dignity maintained at all times.
There is a genuine commitment in wanting to make the quality of my life as good as it possibly can be.
I have no hesitation in recommending them to others.
Highly recommended.


Reply from Ben Selby, MD at Right at Home (South Cheshire)

Thank you for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Right at Home enough for the support they provided to my late grandfather and to our family during an exceptionally difficult time.
I'd had contact with the Managing Director several months before we came to use Right at Home and from the outset, nothing was too much to ask. When we
came to use Right at Home, my grandfather was treated with dignity and respect and the staff were sensitive and compassionate in our most difficult moments.
The staff who we met were exceptional and provided a level of support to our family along with ensuring my grandfather's wishes to remain at home became a reality.
I cannot thank Right at Home enough for the support they provided to us. From first contact with the Managing Director through to the staff who visited were all fantastic and I'd have no hesitation in recommending Right at Home to anyone or using them again in the future.

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you Rebecca for your lovely words which we will of course share with all CareGivers who were fortunate enough to to be able to support your Grandad, you and your family.


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Overall Experience  Overall Experience 4.0 out of 5

As a new service user, I am very happy with the service Right At Home are providing for my disabled husband - the care giver is lovely and upbeat with a nice caring personality, and always endeavours to try and be useful. Her standards are good - her time keeping is very good, and her attention to detail
is valued.


Yes of course I would recommend them as a new care provider in the area, because what you are buying as a care product - is a generous package or combination of reliability and thoughtfulness, respect, friendship served up with a good portion of empathy and understanding... which enables me to go to work for that I am grateful.


Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you so much Deb for your kind words, it's a pleasure to be able to support your husband.


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Overall Experience  Overall Experience 5.0 out of 5

We have used Right at Home since earlier this year and have been delighted with the support that my parents have received. Last week my sister got married and we needed additional support for my parents before, during and after the wedding. The carer provided exceptional support, anticipating our
needs, fitting into the day with ease. She was well presented, chatted to guests and made the day so much easier for everybody. We would definitely recommend her for similar types of special events.

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thank you very much for your kind words Sue. It's a pleasure to support your parents.


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Overall Experience  Overall Experience 4.0 out of 5

My brother required companionship and support to venues of interest which he would find stimulating and take him out for a nice lunch. Thank you so much to your company and the staff for the companionship service you provide for my brother, we feel it greatly has enriched his life. Long may it continue!

Reply from Ben Selby, Managing Director at Right at Home (South Cheshire)

Thanks for your lovely comments - we look forward to continuing to work with your Brother exploring the local area!


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Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service and I couldn't manage without it. Punctual on every visit, always with a smile on their faces. No task is too much trouble and a little banter passes between us on each occasion.

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Overall Experience  Overall Experience 4.0 out of 5

Since employing Right at Home, it has taken a load off my mind. I find the carers are kind and respectful . They have manged to get my wife out of bed most mornings to have a shower and her teeth cleaned although my wife does not remember who they are. Whilst they are helping my wife, I have them in
the bedroom or in the shower room having a good old sing along together. It is nice to know that she is enjoying their company. My final words are KEEP UP THE GOOD WORK.

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Overall Experience  Overall Experience 4.0 out of 5

The lady from Right at Home helps my mum to look after my gran brilliantly. She is very good support to my mum who is gran's full-time carer. Also, my gran is treated with dignity and care by her and the care manager. They are a great team and gran, although has dementia etc seems to enjoy their visits!
It's helping mum keep gran at home.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has many health problems and dementia. My wife is her 24-hour carer. She is supported so well by Right at Home. Staff are pleasant, helpful and supportive. The carer although a very busy person is also always happy to answer any queries or help with any changes we may have to make.
All round good treatment - most of all they give excellent care to my mother-in-law.

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Overall Experience  Overall Experience 5.0 out of 5

Services provided have been entirely satisfactory.

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Overall Experience  Overall Experience 5.0 out of 5

An excellent choice on my part to ask for your service. I find all your carers very pleasant and obliging. They are always prepared to do any tasks asked of them and never leave until they have asked if there is anything else needs their attention.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Right at Home (South Cheshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.974 for Right at Home (South Cheshire) is calculated as follows: ( (76 Excellents x 5) + (2 Goods x 4) ) ÷ 78 Ratings = 4.974

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Cheshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (16)

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Meet the Team (11)

Ben

Ben Selby

Job Title: Owner

Joined: 2016

It has been a life long passion of mine to run my own home care business. I’ve worked in the home care sector for almost 15 years, including time spent as a CareGiver working my way up to being a Registered Manager and latterly as a part of the Senior Management team with a market leading national home care provider.


I have a Level 4 NVQ Registered Managers Award and am an active Dementia Champion in Crewe and Nantwich, delivering free information sessions to organisations and business' to help create a dementia friendly community.


My real motivation comes from my Grandad who sadly passed away in 2014 following after living with Dementia and Alzheimer’s Disease for nearly 10 years. I grew up in Kendal, in the Lake District living next door to my Nan and Grandad and enjoyed many great years working for my Grandad in his family run paint and wallpaper shop. As my Grandad’s Dementia progressed, he, of course, needed support and care as he started to struggle with his normal daily routine, and unfortunately, although much of his care was excellent, this wasn’t always the case. I use this as my constant guide to the quality of care we provide our Clients – “Would it have been good enough for my Grandad?” The answer must always be yes.


Zoe

Zoe

Job Title: Community Engagement Manager

Joined: 2022

Zoe is our Community Engagement Manager here at Right at Home South Cheshire.


Zoe joined Right at home in 2022 as the Deputy Manager, then in 2024 Zoe was asked if she would like to work more on Community Engagement something that she is very passioned about.
Zoe's role is to help raise our profile in our local communities, engaging with difference services and activities, whilst helping to build strong partnerships and ultimately help us all make difference!


With having over 20 years of care experience, Zoe is a great addition to the team and she still helps out with the care side of things where she can!


Jane

Jane

Job Title: General Manager

Joined: 2022

Jane joined the Right at home team as a CareGiver, within a few short months she progressed to Senior CareGiver, then Care and Finance Coordinator and most recently, General Manager.


Jane's Key Responsibilities include:


Overseeing the day to day activities within the office and out on the field
Finance
Quality Ensurance
Scheduling
Enquiries
Assessments


Caron

Caron

Job Title: Registered Manager and Registered Nurse

Joined: 2024

Caron has joined the Right at Home South Cheshire team in 2024 as the office's new Registered Manager.


She says:


'I am delighted to join the team at Right at Home as the new Registered Manager. I was a Registered General Nurse with nearly 50 years of experience within Health and Social Care. I have worked within management since 1999 with experience both in care homes and domiciliary care. Since my first placement in a care home when I was doing work experience at school, I have always had a passion for older people and believe they deserve the best.


Compliance and quality assurance has been a big part of my role and in line with Right at Home and I will continue to support as part of the team to provide the highest quality standard of person-centred care for all our clients.


I also enjoy developing staff and teams by ensuring that they have the knowledge and skills to grow and progress their career within this arena and will assist them any way I can.'


Caron's Key Responsibilities include:


Day to day running of the Service
Client Assessments
Client Enquiries
Client Reviews
Daily management of Client Queries
Compliance
Safeguarding Lead


Naomi

Naomi

Job Title: Deputy Manager

Joined: 2024

Naomi is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say,


'Hi, my name is Naomi and I am delighted to be joining Right at Home in December as Deputy Manager. I am passionate about providing service to clients and their families with a high standard of care ensuring that we go above and beyond for them. I come from a clinical setting in primary care and district nursing care so I have lots of knowledge and skills to offer. I look forward to meeting you all soon.'


Zoe H

Zoe H

Job Title: Deputy Manager

Joined: 2024

Zoe H is one of our Deputy Managers here at Right at Home South Cheshire, she has her usual day to day activities helping to assist the team and our Registered Manager. Here's what she has to say:


"I’m thrilled to be joining the Right at Home team, bringing over a decade of experience in nursing homes and a deep passion for person-centred care. Helping clients maintain their independence and live comfortably in their own homes is a cause close to my heart. This new chapter in at-home care offers an exciting opportunity to grow professionally while making a meaningful difference - not just in the lives of those I care for, but also in empowering and supporting the incredible team I’ll be working alongside."


Tina

Tina

Job Title: Senior care team leader

Joined: 2022

Tina is our Senior Care Team Leader, based in Crewe & Nantwich. Starting out as a CareGiver, Tina has moved her way up the ranks to Senior CareGiver, and continues to ensure the highest levels of care are delivered and maintained, whilst supporting, leading, and mentoring a team of dedicated CareGivers.


Tina's key responsibilities include:


Support with training
Support with shadowing
Support with supervisions


Taz

Taz

Job Title: Care team leader

Joined: 2024

Tazmin is one of our Care Team Leaders, based in the Nantwich area, she originally join as a CareGiver, however has progressed within less than a year to be promoted to Care Team Leader.


Taz helps to ensure the highest levels of care are delivered and maintained, she supports, leads and mentors our team of CareGivers.


Tazmin's key responsibilities include:


Support with shadowing
Support with supervisions and Observations


Macie

Macie

Job Title: Care team leader Sandbach

Joined: 2024

Macie is one of our Care Team Leaders, based in and around Sandbach. Macie was previously a CareGiver and has now been promoted to Care Team Leader!


Macie's key responsibilities include:


Support with shadowing
Support with supervisions and observations
To contact Macie, please email Macie.Hall@rightathome.co.uk


Tilly

Tilly

Job Title: Digital Marketing Apprentice

Joined: 2024

Tilly is our digital marketing apprentice here at Right at Home South Cheshire, she is working towards her qualification in Multi-Channel Marketing. Her role consists of a variety of things like content writing, SEO research, social media management and working along side Zoe with Community engagement projects.


Caregivers

Caregivers

Job Title: Right at home team of Caregivers

Joined: 2019

Every single one of our CareGivers is passionate about support and caring for their Clients. Our joint goal is to make a difference every day to each and every one of our Clients.


Each CareGiver is matched and introduced to the clients they work with. We are extremely supportive of our CareGiver team and encourage an open and honest culture.