Right at Home Reigate & Crawley

1 Brighton Road, Redhill RH1 6PW
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Top 20 award
10 65 Reviews
  • Right at Home Reigate & Crawley, Redhill
Welcome to Right at Home Reigate and Crawley, your trusted partner in personalised home care and support services. Committed to enhancing the lives of individuals and families in the Reigate and Crawley communities, they take pride in delivering compassionate, reliable, and professional care right in the comfort of your own home.

Right at Home, Reigate and Crawley offers high-quality home care services tailored to your loved one's unique needs. Whether it's assistance with daily activities, companionship, specialised care for medical conditions, or respite care for family caregivers, their dedicated caregivers and staff ensures your loved ones receive exceptional care.

Their home care services in Reigate and Crawley prioritise building meaningful relationships and fostering a sense of belonging for each individual under their care. With a person-centred approach, they focus on maintaining independence, promoting well-being, and creating a safe and nurturing environment.

Experience the peace of mind that comes from knowing your loved ones are in capable and caring hands. Discover the difference Right at Home Reigate and Crawley can make in your family's life. Contact the team today to explore their comprehensive range of home care services and embark on a journey of compassionate care and support.

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Care Provided by Right at Home Reigate & Crawley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Apurva Sharma (Managing Director)

Funding & Fees Guide for Right at Home Reigate & Crawley

  • Prices

  • £34.00 to £36.00

  • The cost of Right at Home Reigate and Crawley service is competitively priced and is designed to improve the quality of life. The company will be able to offer your precise costs at the assessment, however, until then, the below may give you an insight into the potential cost of one-to-one personalised care.
    Regular Care Visits £34.00 to £36.00    per visit
    Please contact the company or complete the contact form here if you would like to book a time to meet (this is called a care assessment). This is an opportunity for you to ask questions and for the assessor to learn more about you or your loved one's care requirements.

Right at Home Reigate & Crawley Reviews (65)

Total of 65, showing 41-60
10

Right at Home Reigate & Crawley has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Right at Home Reigate & Crawley has 65 reviews.

Overall Experience

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Date Published

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Review from Rosalind J (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suffered a stroke but made good progress to recovery, Mum needed to be back in her own home. I couldn't be there every day for her and enlisted Right at Home to support her. They have been absolutely invaluable in helping Mum back to independent living. It was very quick and easy to get things
in place - communication and response are very good. Every effort was made to find carers who were well suited to Mum, as she required companionship as well as care.
The management is easy to talk to and very helpful, and quickly sort out any little things to make the visits as beneficial as possible.
The carers themselves have been capable, helpful and sensitive to Mum's needs. They arrive on time and leave on time (barring emergencies, which are communicated ahead) and have been very reliable.
Payment is easy to set up, invoices accurate, and there is someone at the end of the phone if you need them.
I am extremely pleased with Right at Home and would not hesitate to recommend.

Reply from Apurva Sharma, Owner at Right at Home Reigate & Crawley

Dear Rosalind,
Thank you for choosing us to support your mum. We are pleased to know that we were able to make a difference and help your mum settle back into a routine.
Our Care team have enjoyed visiting your mum and are delighted with your feedback.
Kindest regards
Apurva


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Review from Claire H (Daughter-in-law of Client) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It became obvious to us at the beginning of the Christmas period that my Mother in Law was not coping at home.
We received a very quick and informative response to our enquiry and care was in place very quickly. This helped us so much, as we live 30 miles away and couldn't pop in that regularly. The
caregivers were all that you hope they would be - kind, caring, compassionate, adaptable and professional.
We were contacted by the office with any concerns and helpful suggestions were given, or they were able to organise the solution. Payment for the service was very straight forward and clear.
This service was invaluable to us and I would not hesitate to recommend Right at Home.

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Review from Jacqui H (Daughter of Client) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been looking after my mum since she came out of hospital and I have been very happy with them. As a small company, it is a really personal service and the caregivers really go the extra mile in the care that they provide. They have handled everything in their stride and communication
to me of any problems is excellent.

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Review from Jennifer S (Client) assisted by family/friend published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we first contacted you last year, we have found that we have been respected and cherished by whoever we have dealt with in any respect. The service has been professional and at no time have we had occasion to complain. Thanks to all, especially at this difficult time.

Reply from Apurva Sharma, Owner at Right at Home Reigate & Crawley

Dear Jennifer,
Thank you for your very kind feedback. CareGivers supporting you have enjoyed their visits and look forward to seeing you.
Thank you again.


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Review from Liz R (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both in their late eighties and my father has been cared for by Right at home for approximately two years now. As a family, we have always found the agency to be responsive to his needs, and flexible in their approach. Last September, my mother broke her hip, and I can honestly say we
would not have coped without them. Mum has now recovered, but dad's needs continue as he is unable to care for himself, and has a diagnosis of dementia. We have the same carer for most of the time, and this consistent approach is very helpful, especially for dad, as he knows her and allows her to help him. Dads carer is a wonderful person, and I'm sorry I'm not allowed to mention her by name. She is kind and caring and totally trustworthy. She is also very cheerful and I know my mum looks forward to her visits. As a family this has taken so much pressure off us, knowing that our parents are safe and secure. I would also like to add that any administration needed is easy to do.

Reply from Apurva Sharma, Owner at Right at Home Reigate & Crawley

Dear Liz,
I am pleased to read your feedback. The appreciation and recognition of the person supporting your parents is uplifting for us as a team.
It has been a pleasure to support your parents and the family.
With many thanks,
Apurva.


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Review from Katherine F (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted Right at Home Reigate & Crawley to ask for a carer to come to my parents' home twice a day in order to assist with washing, dressing etc. The staff in Right at Home Head Office were kind and efficient, and (unlike other agencies I had approached) were able to provide the service literally
within days. Sadly my mother was admitted to hospital the day before the carers were due to start, and subsequently died. As she was the carer for my father, who has dementia and is registered blind, our needs changed dramatically. Again within days, Right at Home adapted to the new situation and provided a live-in carer. The live-in carer has proved to be competent, hard-working, honest, flexible, patient and compassionate, and so too were the daily carers Right at Home provided before she joined our family. I recommend Right at Home Reigate & Crawley without any hesitation or reservation.

Reply from Apurva Sharma, Owner at Right at Home Reigate & Crawley

Dear Katherine,
Thank you for your feedback. We have great respect for you and the family in how you have organised things in these difficult times. As much as possible, we remain flexible based on the needs of our clients. Thank you for your appreciative words.
Kindest regards, Apurva.


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Review from Susan R (Daughter of Client) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided outstanding care and support to my mother during a very difficult period of her life. They were kind, caring and compassionate at all times. My mother enjoyed the company of her visiting carers who provided valuable companionship as well as care. They were knowledgeable about
dementia and supported my mother's extensive medication needs, including the requirement for oxygen therapy and non-invasive ventilation. They were always willing to be flexible and adapt to a variety of circumstances, even when unexpected. Nothing was too much trouble. My mother was always at the heart of their attention. They took plenty of time to listen and consider matters and were always willing to look at alternative options and solutions and act quickly. I would thoroughly recommend Right at Home.

Reply from Apurva Sharma, Owner at Right at Home Reigate & Crawley

Thank you, Susan. I will share your comments with the rest of the team, it is greatly appreciated. It was a pleasure working with you and supporting mum in the last one year.
Best wishes
Apurva


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Review from Sue B (Daughter of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so fortunate to have found Right at Home, who have provided wonderful 24/7 care for my Father.
They are so easy to talk to, and most especially they find the right care assistant that suits your family and the right balance.
I really cannot fault the team.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you for your kind and encouraging feedback. Live in Carers have enjoyed supporting your dad and the family. Thank you for choosing us as your care provider and we would continue to do our very best.


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Review from Heather K (Daughter of Client) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the second time in just over two years, we are immensely grateful to the team for responding so swiftly and impressively to our urgent request for care for our mum on leaving hospital. Everyone we have dealt with has been outstanding and the carers are lovely, thoughtful people. They have made
such a difference both for our mother and us. It is great to know they are there.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you, Heather. We appreciate your kind words and appreciation. We hope your mum continues to feel better and stronger. We are pleased that you have chosen us and trusted as the care provider for your mum. Kindest regards.


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Review from Lissa M (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff are lovely and allow a good level of communication between family, staff and the service user. The staff are all well briefed, kind and helpful.

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Review from Anne L (Daughter of Client) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care for my 95-year-old mother has been exemplary. The carer is always cheerful, responsive, professional and of course punctual. She gives of herself and has helped Mum’s confidence and lifted her mood. The management team are superbly organised and adaptive. This is a first-class organisation.

Reply from Victoria Stone, Registered Manager at Right at Home Reigate & Crawley

It is such a pleasure caring for your mum, thank you for your review.


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Review from Robert V (Son of Client) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been attending my 90-year-old dad for 8 months, and the carers are responsive to his requirements and any changes he may have in his health care and support at home.
The carers and managers are communitive, responding promptly to anything I have to inform them of (i.e.any need to
get dad ready by a certain time for medical appointments, acknowledging changes in his condition and any adjustments to his requirements). Likewise, they keep me informed of any shopping he needs or replenishment of medication or supplies that I may have overlooked.
All of the staff I have met, or spoken to by telephone or email, have been just as I would expect – very personable and Caring (with a capital “C”). In my experience Right at Home really does take its profession seriously and am very pleased with them.

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Review from T R (Client) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, professional love and care provided. The carers demonstrated compassion and a very high level of service.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you for your kind words. It has been a pleasure supporting your friend.


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Review from Juliet F (Daughter of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been amazing at providing care for my mother allowing her to stay in her own home feeling safe and secure. They have been 100% reliable and all the staff are so kind and thoughtful. They have made a huge difference to us all as a family. I would recommend them to anybody looking for
support at home. Am so grateful to them all.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Hi Juliet,
Thank you for your very kind and encouraging words. It has been a pleasure supporting your mum and the family. I hope it all goes well.


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Review from B K (Client) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using right at Home since leaving the hospital after a fall. The carers are friendly, arrive on time and understand my needs. I am treated with respect and my dignity is preserved.

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Review from Ann W (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home was just what we were looking for - a very personal service in which we have been able to choose our carers to fit our quite complex needs twice a day for the last 4 months. The carers are kind, caring and responsible and work well with our live in carers and I have found access to the
management excellent. I really appreciate the fact that I am listened to and that my husband's varying requirements are adjusted so willingly.
I would certainly recommend Right at Home to others.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you for your comments. It has been a pleasure working with you and supporting your husband.


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Review from Stephen H (Son of Client) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good agency which takes great care to provide a reliable service specific to our needs. The care workers are of a high standard.

Reply from Victoria Stone at Right at Home Reigate & Crawley

Thank you so much. It's been a privilege getting to know and supporting your mum.


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Review from Mark W (Next of Kin) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I act as next of kin for my good friend who is now in a care home with dementia. Her condition has seen the emergence of some sporadic but nevertheless troublesome behavioural issues with other residents. A team of professionals identified a need for sensitive and stimulating one to one care. The
plan was to enhance my friend's emotional well being and sense of orientation.


I have been so grateful to the personal qualities of Right at Home's carers. They have helped deliver the positive effect wanted and have adapted to working in a Care Home environment. They have proved themselves reliable and, on the couple of occasions where weather has caused a potential blip, their communication has been timely and also open.


Other carer firms were considered but Right at Home were quick to understand the individual nature of their brief and to supply solutions. Privately-funded care does come at a price, so it was gratifying that costs were also competitive.


Thank you!


Reply from Apurva Sharma at Right at Home Reigate & Crawley

Dear Mr Walker,
It has been a pleasure to work with you in supporting your friend. With your continued support and encouragement, the service shall continue to improve.
Kind regards
Apurva


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Review from Paul M (Son of Client) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the level of service provided by Right At Home. The support programme has been tailored to my parents' needs following a full assessment and interview. The carers have made a big difference to their quality of life and most importantly, allowed them to stay living at home.
They are always willing to undertake a variety of tasks and go the extra mile when necessary. They are friendly, patient, flexible and most of all, they genuinely care about my parents' well being. We would highly recommend Right At Home to anyone looking for an organisation to manage the care for their elderly parents during the day.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

Thank you for taking the time to provide us a review. It is a pleasure to support your mum and dad. I hope we continue to meet your expectations and more.
Many thanks


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Review from John H (Husband of Client) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been providing carers (2 visits per day) since November 2017 for my wife, who suffers from dementia (diagnosis 2010) and mobility problems. In May this year, she fell here at home and broke an arm. When she returns here next week her care by Right at Home will resume. I cannot speak
too highly of the quality of the care provided to her; the carers have all been excellent - courteous but friendly, very kind to her, very skilled and professional in their work with her, very helpful and good humoured. They all like her and she likes them. The agency seems to me to be very well managed.

Reply from Apurva Sharma at Right at Home Reigate & Crawley

It has been a pleasure to support your wife.
Thank you for your very kind words. Care Team will be chuffed to hear your appreciative words.
Kind regards.


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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Right at Home Reigate & Crawley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Right at Home Reigate & Crawley is calculated as follows: ( (104 Excellents x 5) + (2 Goods x 4) ) ÷ 106 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Reigate & Crawley is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (19)

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Meet the Team (1)

Apurva

Apurva Sharma

Job Title: Managing Director

Joined: 2016

Life is a collection of experiences – good and bad.


A caring hand can steady a rocking ship.


In my 16 years of experience as a physio much of which was dedicated to community geriatric rehab, I have learned that effective and wholesome Care provision needs a fine balance of the right attitude, attention and time.


This serves as a foundation for other supported programmes such as Rehab to yield positive benefits in enabling confident and independent living. I have seen several cases where a lack of proper care, time and empathy has left many clients disappointed. Discovering this wide gap between concept and reality was a primary motivation for me to search and create a platform where we could provide meaningful care in combination with tailored rehab which would truly make a difference to someone’s everyday life.


At Right at Home Reigate & Crawley, I have the opportunity to realise this desire to provide high-quality and excellent care. Our comprehensive approach to care, companionship and rehab would assist clients and their families to live an improved quality of life. I have built a team of people who share these beliefs and values – where each client is special, no client’s need is too big, where the client’s personal satisfaction comes first, where going the extra mile …. comes naturally, where providing care with compassion is a way of life!


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