Audley Care Chalfont Dene

Audley Chalfont Dene, Rickmansworth Lane, Chalfont St Peter, Gerrards Cross SL9 0LX
Submit a Review
9.3 23 Reviews
  • Audley Care Chalfont Dene, Gerrards Cross
Audley Care Ltd (Chalfont St Peter) provide quality home care that can be tailored to each person's specific needs.

The team of personal care assistants is highly skilled at providing domestic or specialist care to the highest standards. Help can be provided getting in and out of bed, dressing, bathing, preparing medication and continence care.

Care assistants can assist with cooking, laundry, vacuuming, ironing, changing bedding or other housework as well as attending medical appointments, collecting prescriptions and providing home from hospital support.

The Audley Care team is happy to visit you in your own home if you find it easier to speak to someone face to face. Audley Care branches are recognised, registered and regularly audited by the Care Quality Commission (CQC), which means the care assistant you invite into your home is rigorously trained and highly qualified.

Show Audley Care Chalfont Dene on the Map

Care Provided by Audley Care Chalfont Dene

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cheryl Franklin (Cluster Care Branch Manager)

Funding & Fees Guide for Audley Care Chalfont Dene

  • Prices

  • Price ranges £23.75 - £32.30

  • Fees are dependent on services required, these can be discussed in more details at point of enquiry

Audley Care Chalfont Dene Reviews (23)

Total of 23, showing 1-20
9.3

Audley Care Chalfont Dene has a Review Score of 9.3 (9.314) out of 10, based on 6 reviews in the last 2 years. Over all time Audley Care Chalfont Dene has 23 reviews.

Overall Experience

  • 12
  • 11
  • 0
  • 0
  • 0

Date Published

23
6
6
6
17

Review from J P (Wife of Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The adminstation & practical help have been exemplary. The carers are well trained, helpful, polite and such a help. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S T (Client) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are always kind and sympathetic. They are willing to do whatever I ask, but sometimes they forget routine tasks if I don't remind them eg. They will open curtains in the bedroom and lounge but forget the study.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon G (Son of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who look after my mum are excellent. They are timely, polite, friendly and extremely professional. The managers too are easy to communicate with and also provide an excellent service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C C (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the Audley Carers who have looked after my father in his home for the past 14 months so far. We feel very lucky to have found them. The management were excellent in initially arranging the care at short notice, just before Christmas, and they have been extremely flexible and supportive
as my fathers needs have changed since then. All the carers are kind friendly and professional and my father really enjoys their visits. Communication is very good, both between members of the team from management to my father, my brother and me. There is a strong sense of team work between all the Audley staff and a real focus on the quality of care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan P (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service efficient, friendly and so helpful alongside attendance to patient which is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I J (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after - in my home - by Audley Care, Chalfort Dene - For approximately 1 year following a fall that led to surgery and short periods in hospital. During my time with Audley Dene, I have appreciated the care and kindness of my carers and their attention to health and safety and training
of staff. I have been impressed by ease of access to staff at all levels: communications between staff and patients has been entirely satisfactory. I am grateful that carers take required action to maintain my personal cleanliness and that of my clothing and bed clothes. Food preparation is also appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edwin U (Husband of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been outstanding. They start the morning very well. They prepare for bedtime equally well allowing a comfortable sleep.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denis I (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the help I receive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fateh G (Son of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It cannot be put into words how pleased and grateful we are to Audley Care Chalfont Dene. They came to us in our hour of need.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used the care after an operation in 2017. I now use the care for helping with cleaning the apartment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul G (Son of Client) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in every way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara M (Wife of Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used the Audley Care Chalfont Dene service for the past 6 months to help my husband dress, shower and exercise in the morning and get ready for bed in the evening. The girls have been prompt, kind and helpful and made him feel comfortable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Client) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Prompt caring attention very pleasant carers gave the impression nothing was too slow and unsuitable. Helped with showering, DVT stockings and breakfast.
Evening help - clearing up when I felt tired.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V W (Client) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having a major shoulder replacement operation, Audley Care at Chalfont Dene was exactly what I was looking for. Sensitive and caring. My carers could not have provided more they listened to me and did all that I asked including some very personal requests. We also had a lot of giggles which always helps.
Each carer although different had the ability to think ahead and see what I needed to be carried out without asking. They were always respectful and kind, encouraging me a full recovery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denise V (Friend of Client) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, we are very pleased with the care provided by the carers. I do feel there are not enough carers (short staffed) if care is needed at very short notice. If the care plan needs to be adjusted at short notice this can be difficult at times. The carers are excellent in the care they provide,
however managers I feel are more interested in generating more revenue.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Doreen B (Client) assisted by family/friend published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the care and attention that the PCA's have given to my eyes as I have advance Glaucoma.
PCA's are always prompt and efficient when administering my medication and eye drops twice daily.
I am happy to say that I am in very good hands, never been let down in 2 and a half years of
Audley Care Services.

Reply from Fionna Cannon at Audley Care Chalfont Dene

Thank you for your review of our service, I will pass your feedback to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bruce B (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both highly delighted with the professional care and attention that we received from all the care team at Chalfont Dene. We would highly recommend their services to other users.
We were extremely grateful that the PCA noticed something was wrong with my cellulitis on my leg which resulted in
a severe infection. This was quickly responded to with a 12 day stay in hospital.

Reply from Fionna Cannon at Audley Care Chalfont Dene

Thank you for your review, I will pass this on to the branch and staff.
Thank you for all your continued support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret B (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care I receive is excellent. The carers are helpful, considerate and very pleasant to have around. I would gladly highly recommend Audley Care to my friends and family.

Reply from Fionna Cannon at Audley Care Chalfont Dene

Thank you for your very positive review it is always lovely to receive feedback on our services and staff. All our review comments are passed down to the local branches.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C J (Daughter of Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are very "switched on" and spotted confusion the night it occurred. They have been very supportive and full of information as conditions change.

Reply from Fionna Cannon at Audley Care Chalfont Dene

Thank you for your positive review we are always pleased to receive such positive feedback. I will pass on your comments to our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacki C (Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient service from a team of caring ladies. I need their help and assistance. They are a Godsend.

Reply from Fionna Cannon at Audley Care Chalfont Dene

Thank you for your review, I will pass on your feedback to the team. It is always lovely to receive feedback and know our service is effective.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Audley Care Chalfont Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Audley Care Chalfont Dene is calculated as follows: ( (29 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Chalfont Dene is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Cheryl

Cheryl Franklin

Job Title: Cluster Care Branch Manager

Joined: 2022

Over 15 years experience in the sector. Qualified to Level 4 in Health and Social Care & level 7 strategic leadership management.


Frequently Asked Questions about Audley Care Chalfont Dene

What Type of Services does Audley Care Chalfont Dene offer?

Audley Care Chalfont Dene offers Home Care.

How many Carers does Audley Care Chalfont Dene employ?

Audley Care Chalfont Dene employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Chalfont Dene to verify any information. View our terms and conditions. Audley Care Chalfont Dene has an Enhanced Service – more info.